Professional Summary

Experienced versatile human capital and operations leader with 20+ years of experience in driving organization results & business growth by aligning human resources and operations strategies. A passionate and driven leader with experience in managing and scaling centers of excellence around Employee Relations, Employee Engagement, Talent Acquisition, Learning and Development, Total Rewards and Diversity, Equity, and Inclusion.

Skills and Expertise

Human Resources Strategy

Change Management

Diversity and Inclusion

Human Resource Analytics

Leadership Development

Learning & Org Dev

Conflict Resolution

Employee Relations

Workforce Retention

Talent Management

Talent Acquisition

Total Rewards

Professional Experience

People Solutions LLC

Director, Human Resources May 2022 - Present

A Human Resources Consulting firm that assists new, small, and medium sized businesses with HR support in various areas of Human Resources. This includes a needs assessment of procedural and compliance practices and assists in areas of greater need. Works with organizations to create guidelines, programs and practices that aligns with the organization’s mission and vision. Assists with Employee Relations, EEO and Affirmative action reporting, Talent Acquisition, Talent Management, Compensation, HRIS, Leadership Development, Diversity & Inclusion, and other areas within Human Resources roles and responsibilities.

Johns Hopkins All Children’s Hospital

Johns Hopkins All Children’s Health System provides expert pediatric care for infants, children, and teens with some of the most challenging medical problems in our community and around the world. The hospital is a 259 bed, 3,600 employee, intensive care level and regional referral center for Florida’s west coast.

Director, Human Resources February 2010 – November 2021

Oversee HR Strategy in alignment with business objectives in a 259-bed acute care, teaching facility with multiple specialties and service lines. Oversee Employee Relations, a team of HR Business Partners, Organizational Development, Diversity & Inclusion, Health Equity and HR Operations team members in delivering excellent service to 3,600+ FTEs on a $2.5M departmental operating budget. Also, oversaw Talent Acquisition, Compensation and HRIS for five years of this tenure.

-Oversaw activities and organizational-wide initiatives related to Human Resources, including leadership development, the employee experience and cultural transformation.

-Ensures compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

-Oversees Workers Compensation and partners with Risk Management to remain abreast of current and pending claims of sentinel events. Recommends and applies changes and appropriate action, as necessary.

-Successfully led the Hospital through the implications of COVID-19, which created staffing, recruitment, employee relations and a host of other challenges throughout the organization.

-Oversee and managed Employee Relations and difficult employee relations issues, including issues arising during the economic recovery, including grievances and arbitrations.

-Led the organization through a rebranding of organizational culture seen through the eyes of the patient. Assisted in Coordinating and organizing staff teams that resulted in the development of common purpose and care standards that have since become standards of excellence in all of Johns Hopkins Medicine.

-Successfully managed recruitment and talent acquisition staff.

-Conducted employee investigations: Assisted and responded to employee relations issues, such as employee discipline, compliance, harassment allegations, and EEOC complaints, etc. Responded to employee complaints.

-Oversaw the orientation process for new employees, and managed expectations and development throughout the employee life cycle.

-Collaborates with leadership team to develop and/or vet compliance training and leadership training/development needs. Oversees training/development materials and training /development courses, tools, curriculum, and platform and ensure completion.

-Provided leadership, direction and strategy for diversity, inclusion, and equity efforts.

-Led multiple leadership and organizational development opportunities including performance management of all staff.

-Implemented Just Culture throughout the organization, improving quality and safety through the design and implementation of processes that improve patient outcomes.

-Assisted in designing and implementation of a six-month leadership development program for existing and emerging physician leaders and non-physician leaders.

-Assisted in developing a Total Rewards strategy and designed compensation philosophy emphasizing base/cash compensation, benefits, absence and work-life experience.

-Oversee and managed the department’s operating budget, including making recommendations and adjusting as needed.

SSM Health - St. Louis Regional Office

A not-for-profit health care system serving comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 24 hospitals, more than 40,000 employees and 10,000 providers are committed to providing exceptional health care services.

Manager, Employee Relations – South Region April 2009 – January 2010

Managed employee relations for SSM Health Care St. Louis Region, which consisted of 3 hospitals, 3 Physician Groups, a Central Business Office, and Central Finance department. Also managed HR related federal regulatory, state, and Joint Commission readiness and inspections.

-Partnered with executives and leaders for seven hospitals and other SSM entities across SSM St. Louis to improve employee relations across the organization.

-Successfully defended the organizations position to prevent union organizing activities across the organization.

-Improved overall employee engagement by 9%, including 12 areas that increased at the unit level by 20%.

-Supported leaders in sustaining progress, resulting in no single engagement items/questions decreasing from the previous survey.

-Conducted employee Investigations: Assisted and responded to employee relations issues, such as employee discipline, compliance, harassment allegations, and EEOC complaints, etc. Responded to employee complaints.

-Reduced RN Turnover by 2.1% brining RN loss rate to 0.38% for the year.

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SSM Integrated Health Technologies

Corporate Director, Human Resources April 2005 – April 2009

An early adopter of the electronic health record (EHR), SSM Health is a national leader for the depth of its EHR integration. SSM Integrated Health Technologies is a four-time recipient of the Missouri Quality Award. SSM Health Care was the first health care recipient of the Malcom Baldridge National Quality Award in 2002 and was recently recognized by Modern Healthcare magazine as one of the “Best Places to Work.” SSM Health Care was also ranked as one of the nation’s most wired health care organizations according to the Health Care’s Most Wired Survey, conducted by Hospitals & Health Networks.

Responsible for all services relating to information technology employees, i.e., Product Specialists, IT Specialists, Computer Programmers, IT Analysts, Clinical Analysts, and Clinical Engineering staff for SSM System. Services included, employee relations, talent acquisition, onboarding, learning & organizational development, employee engagement, retention, counseling’s, performance concerns, reorganizations, mergers and acquisitions and reconciliations and Diversity & Inclusion.

Assisted in providing strategic leadership and input into systemwide decisions that effected SSM information technology infrastructure.

Provided high resilience, robustness, and an unwavering focus on delivering tough business outcomes.

Assisted in provided coaching and counseling to leaders and staff in conflict resolution.

Provided career development, recognition events and advancement initiatives.

Improved overall employee engagement scores across the organization.

Conducted employee Investigations: Assisted and responded to employee relations issues, such as employee discipline, compliance, harassment allegations, and EEOC complaints, etc. Responded to employee complaints.

Provided coaching and counseling to leaders in conflict resolution and provided career development coaching.

SSM Health Corporate Office

Corporate Director, Human Resources March 2001 – April 2005

SSM Health is a large Catholic health care system with multiple hospitals and more 290 physician offices and other outpatient and virtual care services in Missouri, Wisconsin, Oklahoma, and Illinois.

Responsible for leading Human Resources and business strategies across the enterprise and coordinating and collaborating system-wide initiatives with system HR executives across the organization. Led HR related project teams and HR Analytics for the health care system. Participated in high-level organizational-wide strategic planning process. The Integrated Healthcare Technologies Division consisted of information technologies professionals and clinical engineering staff servicing 24 hospitals in Missouri, Wisconsin, Oklahoma, and Illinois.

-Responsible for HR strategy provided strategic leadership, organizational-wide for approximately 22,000 employees. Collaborated across multiple hospital entities with a goal to become one organization in all of our HR Practices.

-Provided leadership, collaboration, and expertise for the following Human Resource (HR) functions: employee relations, compensation, employee engagement practices, training, leadership development and coaching, organizational change, and communications for all SSM entities.

-Develop effective Change and Engagement plans to support change activities across the organization.

-Provide high resilience, robustness, and an unwavering focus on delivering tough business outcomes to system entities.

-Provided coaching and counseling to leaders in conflict resolution and provided career development.

-Provided strategic leadership and input into the achievement of the Baldrige Quality Award.

SSM Cardinal Glennon Children’s Medical Center

Senior HR Business Partner 1997 – 2001

Worked strategically with directors, managers, and employees to integrate effective HR processes, programs, and practices into business operations. Worked in collaboration to resolve work related issues, performing internal investigations. Also worked with talent acquisition, HRIS system data management team, employee benefits and total compensation. Played an integral part in guiding employees through the employee life cycle.

-Served as the high-level subject matter expert and main resource for all department leaders on employee relations matters and used the information to recommend actions for impact planning.

-Advised and provided guidance to executives and leaders, including but not limited to staffing, productivity, employee engagement, employee relations, realignments, restructuring, repurposing, reductions in force (RIFs), performance concerns, behavior issues, corrective actions, and dismissals.

-Led and coordinated complicated FMLA and ADA cases and triaged issues as appropriate.

-Documented and maintained accurate records of employee relations issues and cases.

-Conducted employee investigations and liaised with the legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for the EEOC.

Education:

Webster University – St. Louis,

-Masters – Human Resources Management

-Bachelors – Management

Certifications:

-SPHR Certification since June 2007

Board Experience

-Greater Tampa Chamber of Commerce

Member – Board of Directors – 03/2013 – 08/2017

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-PARC Center for Disabilities – Turning Disabilities into Capabilities

Member – Board of Directors – 10/2018 – 2/2020

-AMIKids YES

President – Board of Directors – 06/2015 – 7/2017

Joseph Conrod Sr. M.A., SPHR

Email: ad0evi@r.postjobfree.com

Cell Phone 314-***-****

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