Customer Service Business Management
Resume:
Emoni Zollicoffer
South Holland IL, 60473
ad0eur@r.postjobfree.com
EDUCATION
Kentucky State University, Frankfort, Kentucky- Bachelors of Science Degree July 2018 – December 2021
● Business Management
UIC College Prep, Chicago, IL - High School Diploma August 2014 - June 2018
EXPERIENCE & ACTIVITIES
Roseland Community Hospital, Chicago, IL - Medical Records December 2021 - July 2023
● Medical records
● Registration
● Customer service
OwnYourOwn Realty, Oak Lawn, IL – Customer Service Associate October 2021 – Present
● Answering telephone call from new clients/customers and providing information on produces and services
● Computer input for service request and new business orders (i.e., documenting information, completing new application processing, etc.)
● Billing and Payment processing for services, such as earnest money and payroll inquiries
● Greeting and explaining processes and procedures for prospects; making appointments, etc. Kate Spade, Simpsonville, KY – Sales Associate
October 2020 – February 2021
● Collaborating closely with customers to determine their needs
● Answer their questions about our products and recommend the right solutions
● Promptly resolve customer complaints and ensure maximum client satisfaction
● Assist with cashing out customer purchases
Garda World (Toyota Corp.) – Georgetown, KY – Security Guard/Access Associates August 2020 – October 2020
● Secures premises and personnel by patrolling property
● Monitoring surveillance equipment
● Inspecting buildings, equipment, and access points
● Permitting entry
● Prevented losses and damage by reporting irregularities Jimmy John’s – Frankfort, KY – Delivery Driver/Customer Service Associate April 2020 – August 2020
● Responsible for greeting customers and taking orders
● Operating cash registers
● deliver sandwiches to customers in the designated delivery area.
● Expected to check all products for accuracy against quality standards in a timely manner Roseland Community Hospital, Chicago, IL- Internship June 2017- August 2017
● Desk Clerk and Clerical/office work (i.e., answering phones, providing information for medical needs, and directing patients to proper location)
● Data input for outpatients and customer intake
● Filed away/ organized medical documents
● Follow company policies and procedures
SKILLS
● Comprehend low level of Spanish, and able to respond
● Excellent communicator
● Computer skills
● Strong reading and writing skills
Contact this candidate