Administrative Assistant Customer Service
Resume:
Karen Rafferty
Administrative Assistant - CAROLINA TIGER RESCUE
Pittsboro, NC
***********@*****.***
* Office manager with over twenty years of clerical experience * Capable of managing high volumes of data including confidential information * Adept at working with the public and capable of providing excellent customer service * Member of CSEA Building, Regional and State Safety Committees Work Experience
Administrative Assistant
CAROLINA TIGER RESCUE
2016 to October 2021
• Enter all donation information into Salesforce System and send thank you/tax receipts to donors • Answer all incoming phone calls using multi-line phone system • Sales and Processing of Membership Packages • Handle all outgoing mail • Respond to Company Page Emails • Sell and Refund Public Tour Tickets • Customer Service
Assistant Service Representative/CSR
NEW YORK STATE DEPARTMENT OF LABOR - Lyons, NY
2002 to 2016
* Front counter receptionist responsible for greeting customers and identifying their needs * Performed all clerical duties including: typing, filing, answering phones, data entry, sending correspondence, scheduling appointments, etc.
* Ordered supplies for the eight Department of Labor Offices in the region thru PCard procurement process * Processed monthly bank summary reconciliation reports, as well as incoming and outgoing and in office distribution of Mail
Assistant Case Manager Representative
THE STATE INSURANCE FUND - Syracuse, NY
2001 to 2002
* Assisted the Case Manager with Worker's Compensation cases, typing, filing, telephone inquiries, calculation of payments of physician's bills * Handled internet communications and scheduling comprehensive physician appointments
Page 2 of 2
Stores Clerk ll
FIVE POINTS CORRECTIONAL FACILITY - Romulus, NY
2000 to 2001
* Stocked and set-up state shop, inventoried prisoner's clothing, and reviewed inmate files * Taught label machine operation, supervised inmate workers, and set up call-outs Supervisor of Student Accounts
SUNY OSWEGO COLLEGE - Oswego, NY
1998 to 2000
• Supervised six clerks and several student workers, kept records of hours worked and benefits acquired
* Processed and managed student scholarship transactions, federal loan transactions for Tap and Pell Grants, student records and bill computations
Skills
• Records Management
• Workers' Compensation
• Accounts Payable
• Multi-line phone systems
• Clerical experience
Assessments
Administrative support professional fit — Highly Proficient July 2021
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Work motivation — Highly Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Filing & organization — Proficient
August 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Warehouse safety — Proficient
September 2022
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
Notary Public
Records Management
Ordering Supplies
Customer Serviced
Data Entry
Multiline Phone
Microsoft Outlook
Filing
Inventory Control
Contact this candidate