Curriculum Vitae

Personal Information

Name: Josephine P. Masebu

Date of birth: 19-03-87

Marital status: Single

Occupation: Assistant Camp Manager

Nationality: Tanzanian

Residence: Tanzania

Contact Email: ad0euk@r.postjobfree.com, ad0euk@r.postjobfree.com

Telephone: +255-*********

+255*********

Personal Attributes

Excellent communication skills and capable of interacting with a wide range of people.

Capable of working independently and observe deadlines.

Flexible ready to accept challenges and new ideas.

Able to work with other people to accomplish common goals.

Flexible in terms of working duration and location.

Work experience

From October2022 till Now (Contract)

Assistant Camp Manager at Kamba African Rainforest Experiences

Implementing the standard operating procedures for each aspect of the guest experience on a daily basis with a special focus on service delivery and making each guest feel like a VIP

oConsistent oversight and training of staff to maintain excellence consistently

oManaging the performance of individual staff members within the greater context of work-life balance

oBe a driving force in growing and developing Congolese talent to take on responsible positions (supervisors, managers, senior managers).

Managing the inventory ordering process as defined by procurement procedures in a timely manner and with reference to the budget

oResponsible for all expenses incurred and goods received in the camp

oEnsuring that all record-keeping required is accurate and up to date

oEnsuring that all month-end procedures are attended to and delivered to the Financial Department within stipulated timeframes

oOverseeing regular counts and inspections of all camp assets, including those in the staff village.

Managing the inventory ordering process as defined by procurement procedures in a timely manner and with reference to the budget

oResponsible for all expenses incurred and goods received in the camp

oEnsuring that all record-keeping required is accurate and up to date

oEnsuring that all month-end procedures are attended to and delivered to the Financial Department within stipulated timeframes

oOverseeing regular counts and inspections of all camp assets, including those in the staff village

From June 2021 till June 2022 ( Contract )

Assistant lodge Manager at Taasa Logde

Welcoming the guest on arrival and doing orientation

Hosting all guest for meals

Assist with organisation and supervision of the cleaning and preparation of the Lodge

Ensure that all Front of House and Back of house areas are well presented

Ensure that all the HOD are informed of their daily rota

Assist the General Manager to maintain staff discipline and ensure that’s company policy and procedure are followed

Supervise the daily housekeeping of the guest bedroom and communal area

Assist the General Manager I controlling the cash handling with the hotel to ensure all departments are aware of their duty and cash /credit card payment are recorded accurately

December 2018 – November 2020

Assistant Camp Manager at Selous Safari Company

Assist with the management of all employees at the camp, including daily oversight, disciplinary issues.

Guest Experience and Hosting of all visitors.

Controls, orders and stock keeping of all consumables, equipment, fuel and linen with use of appropriate systems to ensure there is no opportunity for theft or wastage.

Assist with Housekeeping and laundry oversight, including checks and training to ensure the highest standards of cleanliness, service and attention to detail.

Communication and relationship management (as required) with conservancy representatives, community representatives and local government officials.

From May 2017 till November 2018

Assistant Front Office Manager at the Gibbs Farm.

• Manages and motivates the Front Office team in order to provide a high standard of service for customers.

• Welcomes guests and fosters customer loyalty through his/her friendly manner.

• Handling any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.

• Ensure that personalized service is offered to each and every guest.

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

• Prepare monthly and daily revenue report and circulate to all HOD's.

• Involved in recruitment of new team members for front office.

• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

From January 2015 Till April 2017

Guest Relations Executive at the Ramada Resort Dar es Salaam

• Welcome guests during check-in.

•Handling guest complaints and concerns in an efficient and timely manner.

•Overseeing VIP guests, arrivals and departures.

•Providing excellent customer service as per hotel standards.

•Check on VIP reservations, complete their pre-registration formalities.

•Allocate rooms to all arriving guest.

•Coordinate with housekeeping for clearing of rooms.

•Collect guest feedbacks during the guest departure.

From January 2012 to March 2015

Front Office Supervisor at Exploreans Ngorongoro (Plan Hotel, Neptune)

• Welcoming Guests checking them in the hotel

•Checking all the reservation are inserted in the system

•Making bookings for Accommodation and excursions

•Providing excellent customer service as per hotel standards.

•Check on VIP reservations, complete their pre-registration formalities.

•Supervising the reception

•Coordinate with housekeeping for clearing of rooms.

•Collect guest feedbacks during the guest departure.

From April 2011 to October 2011

Guest Relation Officer at the Singita Grumeti Reserves

•Welcoming guests checking them in the hotel.

•Listening to and resolving complaints and rendering exceptional customer service all through their stay.

•To meet and greet arriving guests and bids them farewell as they leave.

•To reviews the arrival list daily and assists in preparing and distributing welcome amenities

•To escort VIPs to their rooms and check them in before their arrival.

•To logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.

•To respond quickly to calls at the lobby in case the responsible person is not at his/ her post.

•Hosting the guests.

From February 2010 to July 2010

Internship with Serena Hotel Dar es Salaam Front Office and Sales and Marketing

•Serve as the first point of contact with clients and Prospects.

•Performing front office activities.

•Customer Service to model excellent customer service skills for front office staff.

•Answer any enquiries regarding rooms’ available, rate and special events promptly and place details on follow up board.

•Maintain up to date the travel agents, corporate, airline and other source of business records and statistics.

Educational Information

2006-2009 U.S.I.U (United States International University) Bsc. Hotel and Restaurant Management.

2000-2006Senegalese American Bilingual High School (Senegal). Accreditation: High School Diploma

1993-1998 Cour Sainte Marie de Hann (Senegal). Accreditation: C.F.E.E (Concours de Fin d’Etude Elementaire)

Skills

Fluent in French, English, Swahili, and Wolof

Computer Skills: Microsoft office application (Dos command MS Word, MS Outlook, MS excel, MS Power Point, Social Media)

Computer Operating system (OPERA, Resquest, Respad)

Hobbies

Travelling

Reading books

Music

Sports

Referees

Tawanda Munengiwa

Chief Operating Officer-COO

Buffalo Luxury Tented Camps Limited

Arusha – Tanzania

Tel: +255-*********

Email: ad0euk@r.postjobfree.com

Daniel Mvella

Hr/Internal Auditor

Selous Safaris Company

Dar es Salaam, Tanzania

Tel: +255*********, +255*********

Email: ad0euk@r.postjobfree.com

Amina Abdallah

Hr Assistant

Ramada Resort Dar Es Salaam

Zanzibar

Email : abdallahamina488@yahoo,com

Tel : +255-*********

Contact this candidate