It Tech R D
Resume:
STEPHEN
MORIARTY
Honeoye Falls, NY *****
***************@*****.***
A reliable and dependable IT professional with 27 years of experience supporting Microsoft Windows Servers, Microsoft Windows Desktops, Linux Desktops, VOIP systems, Microsoft Active Directory Management and various software applications. My highlighted strengths are problem analysis and resolution, critical thinking, collaborative, methodical and customer service oriented. Able to prioritize tasks efficiently, and work well under pressure in fast paced environments, provide first and second and even third level help desk support, paying close attention to detail while remaining flexible and calm.
WORK EXPERIENCE
Senior Desktop Tech (Contract Work) (HCL)
Bristol Myers Squibb - Devens, MA
May 2022 to September 2023
Performed maintenance and repairs on user equipment, connectivity issues between lab/R&D equipment PCS and network. Determined equipment root cause for repairs, problem resolution, and suggested upgrades to integration with R/D equipment.
IBM, HP, Dell desktops. laptops, and HP MFP printers, Xerox copier/laser devices. Handled user problems and escalation
issues with established ServiceNow procedures with minimum supervision.
IT Tech (Contract Work) (Perkins Elmer)
Takeda – Cambridge, MA
December 2021 to April 2022
Performed maintenance and repairs on user equipment, connectivity issues between lab/R&D equipment PCS and network. Determined equipment root cause for repairs, problem resolution, and suggested upgrades to integration with R/D equipment.
IBM, HP, Dell desktops. laptops, and HP MFP printers, Xerox copier/laser devices. Handled user problems and escalation
issues with established procedures with minimum supervision.
Senior Desktop Tech (Contract Work) (DXE)
P&G Gillette – South Boston, MA
May 2021 to July 2021
Performed maintenance and repairs on user equipment, connectivity issues between lab/R&D equipment PCS and network. Determined equipment root cause for repairs, problem resolution, and suggested upgrades to integration with R/D equipment.
IBM, HP, Dell desktops. laptops, and HP MFP printers, Xerox copier/laser devices. Handled user problems and escalation
issues with established procedures with minimum supervision.
Senior Desktop Tech (Full Time)
Kabafusion - Lexington, MA
December 2019 to November 2020
Performed maintenance and repairs on user equipment, on site and remote work site. Determined equipment
root cause for repairs and upgrades of multiple remote sites.
IBM, HP, Dell servers, desktops, HP, Samsung, and Xerox copier/laser printers. Handled user problems and escalation
issues with established procedures with minimum supervision
SS&C Technologies - Boston, MA
Senior Desktop Tech (Full Time)
March 2014 to August 2019
Performed maintenance and repairs on user equipment, on site and remote work site. Determined equipment
root cause for repairs and upgrades.
IBM, HP, Dell servers, desktops, and HP, Samsung, and Xerox copier/laser printers. Handled user problems and escalation
issues with established procedures with minimum supervision
Field Services Tech, (Contract Work)
CompuCom Inc - Foxborough, MA
August 2008 to March 2014
Performed maintenance and repairs on customer equipment, work site and shop work. Determined equipment
requirements for repairs and upgrades. Troubleshoot hardware and software at customers site, such as IBM, NCR, Asus,
HP, Dell servers, desktops, POS, and HP LaserJet printers. Handled customer problems and escalation issues with
established procedures with minimum supervision.
PC And Networking Specialist (Full Time)
Systems and Support Inc - Concord, MA
June 2008 to July 2008
Performed maintenance and repairs on customer equipment, work site and shop work. Determined equipment
requirements for repairs and upgrades. Troubleshoot hardware and software at customer’s site, such as Asus
HP/Dell servers, desktops, HP Laser Jet printers. Handled customer-relations problems and escalation issues with
established procedures with minimum supervision.
Field Services Tech, (Contract Work)
CompuCom Inc - Foxborough, MA
October 2007 to June 2008
Performed maintenance and repairs on customer equipment, work site and shop work. Determined equipment
requirements for repairs and upgrades. Troubleshoot hardware and software at customers site, such as
IBM, NCR, Asus, HP, Dell servers, desktops, POS, and laser jet printers. Handled customer-relations problems and
escalation issues with established procedures with minimum supervision.
Field Services Tech II
Hewlett-Packard Company, Boston MA. (Full Time)
June 2007 to October 2007
Performed maintenance and repairs on customer onsite equipment. Determined parts and equipment
requirements for repairs. Troubleshot hardware and software at customer site, such as HP/Dell/Compaq
servers, desktops, HP Laser Jet printers and HP Design Jet plotters. Handled customer-relations problems and escalation
issues with established procedures with minimum supervision.
Network Manager (Full Time)
Liberty Carton Company-New England - Peabody, MA
July 2000 to January 2006
• Managed a 75-node multiple site Ethernet network running TCP/IP over Frame Relay and T1s.
• Installed troubleshoot, traced and repair connectivity problems from the jack to the patch/PBX panels in both LAN/WAN
and telecommunication environment.
• Managed IBM AS400 server, Windows 2003 server and two IBM RS6000 Unix servers. Added, changed, removed users,
backup, restore disaster recovery and planning functions, network expansion and device reconfiguration.
• Equipment supported, configured and installed on the network: Clients were IBM P4's, PIII running Windows 2000-XP Pro
and IBM 3151 serial and IP terminals. Other network equipment supported, configured and installed were HP Printers, IBM
ASYC Terminal Servers, Cisco routers and Cisco switches, Avaya Paradyne CSU/DSU, Adcom CSU/DSU and Digicom
Port servers.
• Supported a 100-node multiple site phone network consisting of Avaya Definity Prologix PBX, Avaya and Cisco IP
telephones and an Avaya Intuity voice-mail system. Did user training, system backup and hardware and software
configuration changes. Managed cut-over and upgrade from Avaya G3 system to Avaya Prologix IP based system.
• Supported end use applications such as Microsoft Office, Lotus Notes, Symantec Corporate Anti-virus, Backup Exec,
Ghost, Citrix clients, Windows and Cisco VPN clients, Palm clients, Blackberry clients, dial up access and home VPN
configuration.
• Managed multi-building security issues, keys, cards, access and pass codes plus training on systems
Network Manager (Full Time)
Bicknell & Fuller Company - Peabody, MA
July 1998 to July 2000
• Managed and built a 120-node multiple site Ethernet network running TCP/IP over T1s. Running protocols of TCP/IP, IPX,
and Ether talk.
• Managed Novell 4.11 server, IBM RS-6000 AIX servers, and Windows NT 4.0 and Windows 2000 servers.
• Upgraded Novell 3.12 server to Novell 4.11 servers and upgraded Windows NT 4.0 server to Windows 2000 server.
• Added and built Windows NT 4.0 Servers for ADP Payroll, EDI server and SLMail Email server.
• Added, changed or removed users. Backup, restore functions, implemented disaster recovery plans, network expansion
and device reconfiguration.
• Configured IBM 3151 terminals and 3270-emulation access to RS6000 server applications.
• Network clients supported were IBM 3151 terminals, DEC VT-220 terminals, Macs Apple OS 8.5, IBM type PC's running
Windows NT 4.0 Workstation, Windows 3.11 and Windows 95/98.
• Devices installed and configured on the network Cisco router, Castelle Faxpress servers, SLMail Email server, Develcon
Orbit Bridge/Routers, IBM Ays Terminal Servers HP Printers and Digicom Terminal Port servers.
• Managed multiple site phone network with 140 nodes and 4 Avaya/Lucent G3 PBXs and an Avaya Definity voice mail
system all connected by T1s. Did user training, system backup and hardware and software configuration changes.
• Managed multiple building security access, keys, cards and user training.
Senior Help Desk Tech (Full Time)
Cascade Systems - Littleton, MA
May 1997 to April 1998
• Managed 50-node single site Ethernet network running protocols of TCP/IP, Apple Ether talk, and AppleTalk
• Servers on the network were UNIX servers running Sun OS, Windows NT 3.51 servers, and Windows NT 4.0 servers.
Shiva Lan Rover, and Compatible Systems routers.
• Clients on the network consisted of Sun Sparc workstations, IBM PC's running Windows 3.1, 95, 98 Windows NT 3.51/4.0
workstations and Apple Mac's running Ether talk.
• Managed and supported Nortel phone network of 70 users did additions moves and changes to system.
• Managed security access, keys, cards and user training.
Network & Telecommunications Manager
GCC Technologies - Bedford, MA
May 1994 to March 1997
• Managed 200-node multiple site Ethernet campus network, with 100-node AppleTalk and 30-node IBM Token Ring networks in parallel.
• Protocols running on the networks were TCP/IP, IPX, NetBEUI, Apple Local Talk and Apple Ether talk. Servers on the Token
Ring network was a IBM AS400. Software on the Token Ring was from JD Edwards and IBM CommercialWare.
• Servers on the Ethernet network were Novell 3.1 servers, Apple Ether talk servers, and Windows 4.0 servers.
• Other equipment included Cisco router; Asante managed hubs, Gatorboxs, AppleTalk Bridges, One World remote access/
fax servers, FaxPress, Shiva Lan Rovers, and Shiva Telebridges. Clients on the networks were IBM 3151 terminals, IBM
PC's running Windows 95, 3.1 Windows for Workgroups 3.11, OS2, NT 3.51 Workstation and NT 4.0 Workstation.
• Managed Mitel LightSpeed PBX phone system and Octel voicemail for 300 users, 2 separate companies, 5 hunt groups
of 30 users each group. Also managed PBX upgrade and cut over to Mitel LightSpeed system.
EDUCATION
Bachelor of Science in Management in Management
Franklin Pierce University - Rindge, NH
SKILLS
Desktop hardware, Cisco, Citrix, DHCP, Network connectivity, TCP TCP/IP, VMware, VPN, FTP, DNS, Exchange,
Networking, Remedy, Virtualization, Iso, Nmap, Sftp, Wireshark, Avaya
ADDITIONAL INFORMATION
Technical Skills
* Expert in information systems technology, systems analysis and troubleshooting, quality control, project planning, and
tracking of results.
* Superior troubleshooting and technical support abilities with migrations network connectivity, and security.
* Competent liaison between management, hardware vendors and personnel.
* Experience in ISO-9002, Six Sigma and Scrum companies.
* Virtualization: VMware 5.X/6.X, vSphere Client, VMware vCenter, Citrix ICA Client
* Server/Desktop Operating Systems: Windows 2003, 2008, 2012, 2019, Windows 7, 10, Red Hat Enterprise Linux for
Workstations, Cent-OS
* Server/Desktop Hardware: Dell, HP, Lenovo
* Networking Technology: VPN, FTP, SFTP, Wi-Fi, ODBC, DHCP, DNS, POE, TCP/IP
* Software: Microsoft Office Suite, Adobe, Microsoft Exchange, Lotus Notes, Veritas Backup Exec. Cisco Any-Connect,
TeamViewer, OWA (Outlook Web Access)
* EMAIL Filters: Sophos, Barracuda
* VOIP: Avaya IP Office, Cisco, Nextiva, AirWatch
* Imaging Software: Ghost, Microsoft WDS, and Microsoft Intune.
* Mobile Devices: iPhone, iPad, Microsoft Surface, Android, Blackberry
* Ticketing Systems: Service Now, Salesforce Service Cloud, Applix. Remedy
* Network Tools: Spiceworks, Wireshark, Putty, Nagios, Nmap
* Remote Connectivity Software: Microsoft RDP, GoToAssist, LogMeIn, TeamViewer
* Video Conference Software: Skype, Zoom Video, Cisco, Lifesize, Creston, Polycom
* Business IM Clients: Skype for Business, Slack, Microsoft Lync and Teams.
* Wireless Technologies: Aruba, Cisco, Ubiquiti, Meraki
* PBX Technology: Avaya, Cisco, Octel, Prologic, Mitel
* Financial Technology: Bloomberg, Reuters, SS&C
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