Customer Care High Level
Resume:
TANUI JOAN CHEPNGENO
Email: ************@*****.*** TEL: +254*********
P.O. Box 34-20405 SIGOR
Skills Summary
Ability to coordinate team and handle
any administrative issues.
Capable of analyzing large amounts
of statistical and biological data
High level of training
Ability to translate complex scientific
concepts into layman’s terms
Strong foundation in the areas of
Kenyan Government, Constitutional
& Administrative Law and Public
Administration
Solid ability to research and analyze
information
Strong written and verbal
communication skills
Able to work well independently or in
a group setting
Extensive experience with Microsoft
Windows XP and Office 2003 and
2007 program
Ability to work in fast-paced
environments
Education & Qualifications
2015-2019
Moi University
Bachelors of Science in Environmental
Studies
2011-2014
The Kenya High School
Kenya Certificate of Secondary Education
(KCSE)
2003-2010
Sigor Boarding Primary School
Kenya Certificate of Secondary Education
(KCSE)
I am an adept and goal focused individual, with utmost drive to autonomously work on key deliverables and ascertain success. My professional goal is to be an epitome of excellence in my profession and always deliver quality service to the Organization that conforms entirely to the profession’s code of ethics as well as being flexible enough to quickly adjust to highly dynamic environments. I am a highly confident, motivated and energetic person with a passion for working with the public in a fast-paced working environment. My previous experience has developed a number of my skills including, but not limited to, writing, speaking in public and communication skills, customer service and engagement and organizational skills.
Career Objectives
My ultimate desire is to gain vast-world experience and utilizing the skills gained through my education and training, through a job opportunity in prolific goal oriented organization where I can realize my full potential; makes me a suitable candidate for consideration in the organization. Career Vision
To be a team leader with positive difference whose leadership virtues are based on achieving social, economic and political development so as to better the lives of the people in the organization and my society. Work Experience
2022-2023
FAMILY BANK LIMITED
DIRECT SALES REPRESENTATIVE
Roles
Pushing the bank’s products to customers in the market
Growth of the Bank’s liabilities and assets
Growth of Bank’s customer base
Planning and executing sales activities
Account opening and loan processing
Customer onboarding in line with the bank policies Profile Summary
Motivational Speaking
Learning new skills including
languages
Attending Conferences
Computer Literacy Skills
Disaster Management-Moi University
Red Cross-Trained in Basic first aid
Integrity and Anti-Corruption –held
at Moi university
Guidance and Counseling –Trained on
how to offer support to those going
through distress
MS EMILY BAKHITA
PHYSICAL PLANNER
SIMUPLAN CONSULTANT,
ELDORET
************@*****.***
Work Experience
2020
MELBEL CONSULTANCY
COMMUNICATION ASSISTANT
Roles
Planning, updating and organizing new Public Relations strategies
Increasing the exposure for the organization’s products and services
Customer Engagement Principles
Customer Engagement Principles
Receiving,recording and sorting out in coming mail
Delivering documents to various departments
Photocopying and scanning documents
2018
SIMUPLAN CONSULTANTS
ENVIRONMENTAL SPECIALIST
Environmental Impact Assessments
Land use planning
Environmental management
Observing the influence of a population on the environment
Carrying out spill anticipation programs and dangerous waste regulations
Supervising field examinations and reporting harmful locations
Gathering and investigating test samples of soil, water and air
Developing plans and strategies to stop, control or resolve environmental problems
DR. CAROL MUNINI
LECTURER
MOI UNIVERSITY
CELL: +254-***-***-***
EMAIL:
***********@*****.***
MR. EDWIN GOGO
DIRECTOR
MELBEL CONSULTANCY
***********@*****.***
Interests & Hobbies
Referees
Contact this candidate