Lauren Dorsey

*** ********** ******

Braintree, MA

617-***-****

Summary: A highly motivated, dependable customer service representative. A team player who is attentive to detail and possesses the ability to work in a fast paced environment. Proficient in Microsoft Suite.

EXPERIENCE:

Sunpath, Braintree, MA

Customer Service

Recieved all incoming calls from customers and auto repair shops. 4/2019 - 4/2020 Explained in detail to customers what their warranty covered. Advised customers of estimated time their vehicles will be finished. Entered claims called in from auto repair shops.

Paid repair shops in a timely manner.

Adecco Staffing, Computershare, Canton, MA 8/2013 - 1/2019 Customer Service/Team Lead

● Outbound call center team leader.

● Solicited proxy votes from current Mutual Fund shareholders.

● Performed quality assurance in regard to outbound/inbound representative calls throughout the call center.

Aramark Uniform Services, Norwell, MA 5/2010 -8/2012 Customer Service

● Entered all customer uniform orders into DST system in order to process in a timely manner.

● All escalated customer issues were handled promptly.

● Performed outbound calls to previous clients in order to regain business as well as retaining current client’s business.

Dish Network, Norwell, MA

10/2008-4/2010

Dispatcher/Debt Collector

● In charge of routing satellite technicians to all daily jobs (CT, Western MA).

● Tracked and input all equipment used by field members to install satellite dishes.

● Performed outbound calls to debtors to collect payment in a timely fashion. Guardian Medical, Bridgewater, MA 2/2004-8/2008

Call Center Representative

● Verified the validity of all customer medical benefits.

● Explained and answered all questions regarding customer insurance policies.

● Answered in detail the claims processes as it pertained to individual insurees. Osmonics, Rockland, MA 2/1994 - 8/1998

Receptionist

● Answered multi line phone system in order to properly route incoming calls.

● Faxed outgoing correspondence and received incoming documents throughout company.

● Sorted and distributed all mail in addition to daily Post Office Education - Braintree High School - Diploma 1988

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