Monica Santos Moritz

Phone: +658******* Email: ad0erw@r.postjobfree.com

US Citizen/Singapore Permanent Resident

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Summary

Over 25 years’ experience in business administration, development and customer service focused roles across the retail, sales, and tourism industries. Highly entrepreneurial, have launched several businesses in the United States and Asia, including two in the competitive fitness and sportswear market. Significant experience in the travel and tourism industry through leasehold and management of a rental villa in Bali and work with Continental Airlines (aka United Airlines). Fluent speaker of 3 languages (English, Portuguese, and Spanish) and working knowledge of 4 more languages (including Indonesia Bahasa). Recently worked for Nord Anglia International School and the US Embassy in Singapore for the Department of Defense. Key Skills:

Business development: Successfully launched several independent businesses. Developed broad experience and outstanding knowledge of the technical side of sales and the effective organizational structures of businesses across the retail and hospitality sectors. Executive Assistant: Recently worked for Nord Anglia International Schools supporting two School’s Principals in transition and worked at the US Embassy in Singapore for the Department of Defense as Program Assistant at ODC for the Chief of Mission, Level 6 US Senior Military Air Force Col, Navy, and Army officials. Experience

Villa Mango Bali (Bali Familia Management) April 2022 – Present Owner/Business Developer

Key Tasks

• Hired new management and implemented new business concept to reduced staffing and operations costs

• Renovated entire building with local contractors and architects

• Designed independent website and launched new marketing channels with local Indonesian companies support

• Engaged marketing companies for advertisement

• Hired accountants and tax consultants to take care of finance and legal matters Nord Anglia International Schools – Singapore Apr – Dec 2021 Executive Assistant to Principal

Keys Tasks

• Provided professional support for the Principal. This included researching to provide information needed to the Principal for professional purposes;

• Provided personal support for the Principal and, occasionally, the Principal’s family, recognising that the Principal is not a native to Singapore, thus understanding the consequent bureaucratic and language challenges; this will include, but is not limited to, liaison with medical and dental practices, tax, vehicle and other authorities, landlord, lawyers, banks, and may, from time to time, involve being available weekends and evenings;

• Attended the staff briefings and Leadership Team meetings led by the Principal; compile and distribute the agenda and take, file and distribute the minutes;

• Maintained the Principal’s diary and make appointments, being protective of the Principal’s time;

• Assisted the Principal in keeping to schedule. Prepare, check and format documents for the Principal, particularly in MS Word and PowerPoint.

Communication

• Handled phone calls phone calls, emails, enquiries and requests to the Principal’s office in a positive and diplomatic manner.

• Greeted visitors to the Principal, arranging refreshments when necessary.

• Maintained close communication with the Executive Assistants to Heads of Primary and Secondary Schools, especially regarding the school's academic calendar and events.

• Edited and formatted letters and other documents for the Principal, ensuring appropriate distribution.

• Responded to parent queries, providing necessary information or referring them to the appropriate person.

• Coordinated with the PA to the Regional Managing Director and other PAs/EAs to Principals in South East Asia and the Middle East.

• Managed a birthday card system and inform the Principal of staff concerns or celebrations. Organisation & Compliance

• Developed and maintained efficient office systems, to include:

• Maintained an efficient storage system for policies and monitor policy review dates, alerting the Principal when policies become due for review; Ensuring a subset of current policies are available in printed form and on the school website for parents;

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• Maintained an efficient storage system for compliance evidence and reports, such as for CIS, OWASC, FOBISIA, IBO; Maintained and secured the storing the Principal’s master safeguarding file;

• Organised and secured filing the Principal’s complaints file; Ensuring that evacuation and lockdown procedures are quickly accessible in the Principal’s office;

• Maintained the file of events and trips, with approval forms and event planners in chronological order.

• Maintained and develop the school’s master calendar, including the master room booking system, coordinating closely with Primary and Secondary EAs.

• Supported and/or lead on arrangements for school conferences and other events;

• Ensured that the EA’s and Principal’s Offices and the immediate environment are clean, tidy, attractive and professional. Recruitment

• Worked in close cooperation with HR and primary and secondary school EA’s to support the staff recruitment cycle through managing Job Train files and correspondence with candidates;

• Scheduled interviews as required and maintained contact with candidates before and after interviews to ensure a professional and positive experience; Provided information to candidates as required; Maintained contact with newly appointed staff from appointment through arrival.

Travel, Accommodation, and Expense Management:

• Arranged travel and accommodation for the Principal (and occasionally family members) when attending events outside Singapore, including NAE events.

• Coordinated local transport and accommodation for NAE and conference visitors to the school.

• Managed expense filing related to travel and accommodation. Office of Defense Cooperation – U.S. Embassy, Singapore Program Assistant Jan – Dec 2020

• Program Management - Coordinated and managed the execution of all ODC activities in Singapore within the pacific AOR and the National Capital Region. Coordinates logistics and financial planning for ODC personal and visiting US dignitaries during participation in events, conferences, exercises, and other activities, while supporting the management of US$8B in FMS programs.

• Office Management/Administrative functions - Executed staff meetings to ensure calendar synchronization of 10 person staff to accomplish HHQ and country team taskers, Host nations events/conferences, performed reviews, feedback sessions, mandatory training items, and budget optimization for office purchases. Routinely de-conflicted activities and prioritizes manpower to meet organizational objectives. Applied logistic skills to develop plan a and b to for projects.

• External Coordination/Communication - scheduled and coordinates officials calls for Chief, maintained and updated current list of major commandos with whom ODC does business in CRM. Prepared, managed and de-conflict calendar and updated and submitted bios prior to meetings. Prepares rough drafts, notes, or oral instructions, DoD and business letters, messages, inter-office memorandum, based on oral direction of ODC Chief.

• Travel Coordination – prepare travel plans for ODC chief and office personal as required, initiate/complete country clearances, drove team via GOV car to meeting and events destinations

• Resource management – ordered office supplies, drove and maintained GOV official vehicles, ordered secure and non secure office equipments such as computers, printers, video cameras, rewired reinstalled meeting slides projector within range with facilities staff, installed framed pictures and lamps professionally.

• Events management – Organized venue, transport and hosted military farewell lunch. Organized military graduation event including catering of food for event at the embassy. Negotiated contract and refund clause/contingency plan for military band equipment rental for Singapore’s Airshow during covid-19 pandemic.

• Project management – redesigned office and conference room interior space, installed Airshow pictures symmetrically, coordinated office renovation schedule between embassy personal and external contractors, scheduled renovation and project timetable, assisted procurement and GSOs and Facilities with contract negotiations for carpet, painting, cabling and cube installations along with electrical modifications, coordinated movers, transport, shipping, and storage prior and after renovation project via ICASS subscription.

• Purchasing - selected furniture styles outside Ariba website selection, gained authorization via a purchase justification to approve purchase from authorized dealer who offered prices significant lower than prices offered on Ariba. Co-designed furniture with supplier to customize size and new furnishing for ODC Conference Room at the US Embassy in Singapore to ensure furniture fits within conference room dimensions. Negotiated furniture prices. Purchased secure and non-secure office supplies of electronics and office supplies.

• Coordinated installations - of new office cubs purchased by previous team. Project was on standby for 2 years until I reinitiated and coordinated renovation project to ensure its completion.

• Video Production SOW – Sourced and contracted video producer to update military training video, gave advice on how to updates movie script and create a professional and interactive storyboard for pre-departure briefing for military training based on my airline experience in order to push project initiative and ensure professional completion.

• Product Development - Co-designed new ODC logo with US suppliers for production of new ODC military Medals, military patches. Also designed official business folders, military award plaques, negotiated purchase prices and quantity direct with supplier, split purchase orders payments for coins and patches between REP funds and private funds. Rev.5/2023 Monica Santos Moritz 3

• Award - Received Embassy’s Meritorious service award for assisting with the Singapore’s Airshow 2020. Asia Collections Trader PTE LTD – Singapore 2017 - 2021 Business Developer

• Developed an online Arts Gallery for sales of “Asian Tribal” arts and crafts with focus on Bali, Singapore, and Dubai arts.

• Business is under still development waiting for economy and retail market to stabilize to proceed Villa Mango – Bali, Indonesia (Villa Bugis Management) 2007 - 2023 Owner

• Conceived, planned, constructed, designed and decorated rental villa in 2007. Scouted location, sourced developer, approved general contractor and architect, gave input and approved plans, and provided oversight on creation of Villa Mango. The villa is a 3BR, 3 bath upscale rental property located on 750m2 of land in the Seminyak area of Bali.

• Since completion, oversees the rental sales and marketing of the villa, as well as operations and maintenance. Villa Mango has received consistently positive reviews, strong repeat visitation, and a dependably strong reputation for quality during this time.

• Support broader Villa Bugis Group on marketing and villa maintenance. Success confirmed by extremely high reviews and ratings on TripAdvisor and other public sites.

By Brazil Sports – Singapore 2008 - 2013

Director/Business Developer

• Conceived idea based on demonstrated need in Singapore for high quality fitness and active wear.

• Developed business plan and conceptualized brand image for By Brasil Sports. Sourced fitness and active wear in Brazil and researched feasibility and best path to import into Singapore. Sourced and selected outlet location based on demographics and customer flow potential. Designed store and hired contractors to build store.

• Negotiated lease in Suntec City and designed shop interior to maximize customer experience in the available floorplan.

• Recruited and trained staff of 4 across all functions – sales associates, store manager, and customer service relations.

• Managed operations including daily sales and inventory tracking and ongoing purchasing, design, and confirming lot manufacturing of apparel to be sold at the outlet. Conducted weekly sales strategy meetings with full staff, and organized marketing and trading events in shopping malls, fitness clubs, and night clubs around the region. Actively promoted brand in local publications focused on sports and women, and on social media. Gym Shop – Bali, Indonesia 2010 - 2013

Director/Business Developer

• Launched store in Seminyak, Bali selling active wear. Designed and managed manufacture of styles sourced from Brazil and sold under house brand label.

• Developed business strategy and launched brand through adaptation of Brazilian designs for the local market in Indonesia including

• Hired contractors and designed store

• Sourced materials and worked with local manufacturers to produce the merchandise.

• Oversaw all store management operations, including recruiting and training of staff to ensure high level of customer service and client satisfaction.

• Monitored daily sales and inventory tracking and aligned purchasing strategy accordingly to maximize profits.

• Conceived of marketing plan and implemented weekly sales strategies. Participated in trading events in shopping malls, planned promotions with fitness clubs and night clubs around the region, and promoted brand in local sports and women’s magazines and on social media.

Continental Airlines – United States (Houston, Newark) 1996 - 2004 International Flight Attendant

• Highly experienced domestic and international cabin attendant, including First Class and Business Class cabins.

• Trilingual in-flight interpreter and translator

• Selected as lead foreign language speaker for long haul international flights to South America and Europe.

• Oversaw service flow and provided support and guidance to substitute cabin attendants who were unfamiliar with these routes.

• Responsible for the administration of the aircraft before, during and after departure and landing, including aircraft and passenger documentation and the interpretation and translation of necessary documents to assist passengers, flight attendants, and cockpit crew.

• Excellent customer service and organizational skills of large cabin aircraft with up to 250 passengers on board international routes

• Excellent passenger relationship skills, highly diplomatic and courteous, trained to prevent and de-escalated passenger boarding and in-flight service conflicts

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Education and Coursework

Birmingham City University – Birmingham, England

Business Administration – Bachelors of Arts Honors (2022) Tertiary Courses - Singapore

Google Workspace/G Suits Advanced (2022)

Tertiary Courses – Singapore

Google Workspace Essential, refresher course (2022) British English Council – Singapore

TESOL Certification (2022)

Defense Cooperation University – Washington DC, USA SC-001 Security Cooperation Familiarization (2020) Foreign Service Institute – Washington DC, USA

EXT251 Annual Counter Intelligence and Insider Threat Awareness (2020) Foreign Service Institute – Washington DC, USA

PK405 Preventing Harassment at State (2020)

Foreign Service Institute – Washington DC, USA

PS800 Cyber Security Awareness (2020)

Foreign Service Institute – Washington DC, USA

PS801 Email at the Department at State (2020)

V Teach – Singapore

Microsoft PowerPoint – Basic & Intermediate (2019) – refresher course V Teach – Singapore

Microsoft Excel - Basic & Intermediate (2019) – refresher course Tourism Management Institute – Singapore

NATAS Professional Tour Leading (2019)

NAFA – Singapore

Fashion Design (2016), Multimedia (2016),

Social Media Marketing and Branding (2015), Interior Design (2017) Bali Bahasa Language – Bali, Indonesia

Intensive Indonesia Bahasa (2010)

NUS Extension program – Singapore

Intensive Indonesia Bahasa (2009)

NUS Extension program – Singapore

Intensive Mandarin Chinese (2006-2007)

Alliance Francaise - Singapore

Intensive French (2006)

Berlitz – New York, USA

Intensive French (1999)

University of Veritas – San Jose, Costa Rica

Intensive Spanish (1997)

Continental Airlines – Texas, USA

International Flight attendant - Inflight Certification (1996) Rice University – Houston Texas, USA

Intensive Spanish (1996)

Houston Community College – Houston Texas, USA (1996) Spanish and English

NOVA Community College – Annandale, VA (1993)

Business and Marketing

Universidade de Vaz Lobo (UERJ) – Rio de Janeiro, Brazil (1989) Vestibular

Other

Language ability:

Fluent: English, Portuguese, Spanish

Elementary fluency: Italian, French

Basic fluency: Mandarin

Working Fluency: Bahasa Indonesia

Computer skills:

Digital media design, 2D animation, 3D Media design, Interactive media design, Maya, Adobe Flash, Illustrator, InDesign, Photoshop, Microsoft Word, Excel, PowerPoint, Outlook, Google everything, Social media marketing. Volunteer work:

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Singapore American School – High School Booster Booth 2015 - 2018 Chair of Publicity and eNews

• The goal of the Booster Booth was to raise funds to support student programs and activities such as service clubs, arts, scholarships, travel and athletics.

• As Publicity and eNews chair, responsible for ensuring that the website is up to date, designing posters for events for committee chairs, and promoting events in social media and other outlets in the community. Hobbies:

• Competitive Tennis (beginner, intermediate, semipro level). Built tennis teams of up to 15 people and served as WITS and LTS league captain for 5 years.

• Windsurf, Travel and Fashion Photography, Interior Decoration, hosting dinner parties

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