Mary Lee Murray

**** ********* ***** – Apt B

Indianapolis, IN 46260

Phone: 317-***-****

http://www.linkedin.com/in/maryleemurray

ad0erq@r.postjobfree.com

Trained in Reception administration, switchboard operation, customer service, facilities, move-management, inventory management, records management, and support of internal/external customers. (Please email me at ad0erq@r.postjobfree.com.)

Cushman & Wakefield November 2022 – Completed May 2023

Indianapolis, IN

Property Administrator

Provide administrative support, including phone support, typing reports, filing and distribution of correspondence. Schedule and coordinate meetings/special events, as requested. Assist in lease administration activities, including tenant contacts and insurance information; generate reports. Prepare and coordinate bid proposals, service contracts and approved invoices. Prepare and code invoices for Property Manager’s approval. Track and file contracts and insurance certificates; maintain follow-up system for expirations. Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders. Maintain lease and contract files, as well as other files located within the property management office. Promote and foster positive relationships with tenants and clients and track service calls as required. Assist with monthly and quarterly management reports as well as annual budget preparation. Process maintenance staff payroll, tenant bill back invoices through accounting, expense reports, and monthly meter readings of properties.

Gene B Glick Company October 2021 – October 2022

Indianapolis, IN

Reception Administration – HR Department

Responsible for providing excellent customer service to employees and guests entering and calling the Corporate Office. Manage the reception area to ensure effective telephone, delivery, and U.S. mail services. Answer telephone lines and direct callers as appropriate. Sort daily incoming mail. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations or make notification of their arrival. Supervise the maintenance of office equipment, including copier, postage machine, etc. Responsible for maintaining the kitchen area, including vending machines. Responsible for the facilities day-to-day operations as well as fire safety. Serve as first point of contact with the property management firm for the building; coordinating request for services and notification of breakdowns and repairs. Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities. Maintain keys and fobs for corporate office. Manage the scheduling of conference rooms. Ensure lobby, conference rooms, kitchens, and all common areas are neat at all times. Manage the Company’s record management function. Participate as needed in special Human Resources projects. Assist other departments with special projects or administrative tasks as assigned.

Aspire Indiana

Noblesville, IN Jan 2021 – Completed

Records Specialist – Contract Position

Aspire Indiana's Human Resource team was presented with a daunting task created by (redacted) when they turned over thousands of employee documents to be scanned. Instead of scanning as presented (each employee's docs were separated by Benefits, General, Medical, New Hire, Payroll, Performance, and Training), (redacted) pulled all the paper clips and scanned each employee's documents as one consolidated “pdf” document (that could contain as many as 800 pages) that now needed to be dissected into seven categories again. This was a remote contract position that has now completed.

Ogletree Deakins (a leading labor and employment law firm) - Indianapolis, IN Sept 2019 –Jul 2020

Office Assistant/Records Specialist/Reception/Copy Center/Facilities

Records management of the Firm's centralized and archived client/matter and business records, to ensure that files are easily accessible to legal and non-legal staff members. Classifying, indexing, filing and maintaining records in the Record Center and Central Filing annexes, retrieving and transporting files from offsite as requested, and preparing records for offsite archiving, according to departmental policy/procedure, quality standards, and applicable retention guidelines. Researching missing files, unmarked files, misfiled documents, unclear file labels or case numbers, and inaccurate database entries. Participation in departmental project teams and task forces designed to streamline workflow and/or resolve issues, and assist with various firm and/or departmental projects and initiatives as assigned. Assume responsibility for maintaining the highest level of confidentiality of all firm records and files. Assist practice assistants and others with central filing procedural advice and "how to" training of records management databases. Maintain the space management and physical condition of all central filing areas. This position also requires covering the main switchboard, assisting with copy center activities, set up for special events, facility requests, set-up for depositions, etc. The firm had to lay a large portion of us off In July 2020 due to loss of revenue as a result of COVID-19. I’ve been working contract positions since then.

Heritage Environmental Services (HES) - Indianapolis, IN November 2018 to September 2019

Document Control Specialist – Third Party Billing

As Document Control Specialist, I was the leading edge for our Billing Specialists and Billing Supervisor. My primary responsibilities included processing third party vendor invoices (emailed and mailed to HES), scanning them into our billing application, printing and mailing our HES customer invoices, scanning manifests and weight tickets into the same billing system, managing our HES Vendor Invoices email account, responding to our vendors inquiries regarding aged invoices, working with our Accounting Department to expedite payments, various types of research and audit preparation, other duties as required.

SIMON (a/k/a, Simon Property Group) - Indianapolis, IN October 2014 to October 2018

Files Document Coordinator

The Corporate Operations team provides support to approximately 1,000 staff members at Simon's Corporate Headquarters. The team is responsible for building maintenance, housekeeping and facilities support, move management, mail receipt and delivery, travel arrangements, staff parking, reprographics, document scanning, maintaining the company's electronic library and inventory at offsite storage, and operation of Simon's main switchboard which fields calls for over 300 properties (Malls, Premium Outlets, and Mills) in North America (US and

Canada). My primary responsibilities included: scanning documents and quality checking for errors or omissions, preparation of files/boxes for offsite storage, fulfilling file/box requests from the professional staff,

monitoring files and boxes that have been checked out to staff, performing ongoing audits at our off site storage facility and providing updates to our Corporate Operations Manager. Additionally, I created policy and procedure manuals for both the Central Files staff and the main switchboard operators. I also provided back up for Simon’s main switchboard (to cover breaks, lunches, vacations, absences etc.) as well as our Corporate Operations phone line which caters to internal requests.

Before joining Simon, I spent five years working for various CPA firms in the Indianapolis area gaining valuable experience in reception and guest services, office administration, records management (both hard copy and electronic), tax assembly (and related disciplines), office policy and procedure, and use of numerous industry-specific soft wares and technologies. My advice to administrative professionals is to find a path that provides opportunities to learn. I am constantly growing and evolving in my quest for administrative excellence.

PricewaterhouseCoopers -Indianapolis, IN July 2009 to October 2011

Records Management Administrator

This position functioned within the Internal Firm Services division of PwC and was responsible for maintaining a secure Record Center for client records. The movement of these records had to be accurately monitored at all times due to strict compliance issues. This was accomplished in a computerized records management system for receiving, recording, moving, charging out, transferring, moving records to offsite storage, and destroying records that were beyond the retention period. It required knowledge of retention policies as they pertained to each line of service (Advisory, Assurance and Tax). Additionally, I was the Security Administrator for the Indy Office which included: issuance of security badges, monitoring the Stanley Security alarm system, acting as primary contact for Stanley’s dispatchers in the event of an alarm (i.e., door forced open, door held open, water levels, hot/cold issues in our server room, reviewing recorded video to identify what triggered an alarm, etc). I was the primary backup for our receptionist for breaks, lunch, vacation and sick/medical. I was also responsible for sorting and distributing mail to office staff, UPS shipping, maintaining our canteen supplies and the overall appearance of our Commons area. I took minutes at the WNC (Women’s Network Connectivity) Leadership Council meetings and was a member of the WNC Volunteerism Committee. I also served as full- time Receptionist for five months while the primary receptionist was on maternity leave. I truly enjoyed that assignment and the interaction with PwC’s professional staff and visitors.

Technology/Training:

Office Services Certification (Office Management, Guest Services, Reception, Hoteling, Facilities, Maintenance requests, Housekeeping requests (Coffee/Water/Ice Set Up, Room Configuration for conference rooms or assembly rooms, Catering requests, etc.)

Switchboard operation, printers, copiers, scanners, faxes machines, binding/laminating equipment, postage machines, shipping software

Good understanding of legal documents such as: Lease Originals, Lease Renewals, Discovery, Pleadings

Over ten years of experience in Records Management (both electronic library and hard copy)

Proficient with Microsoft Word, Excel, Outlook, QuickBooks, ADP, and various vendor/customer portals

Easily adapt to new applications (your company’s internal applications)

Experienced in internet and intranet usage and research

Notary Public – State of Indiana – County of Marion – Commission # NP0735009 – Expires 07/22/2029

(References/recommendations can be found by viewing my LinkedIn profile and upon you request)

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