Diane Noble Executive Assistant/ Office Management Profile

• ad0eql@r.postjobfree.com •C: 704-***-**** • Aberdeen, NC • www.linkedin.com/in/diane-n-a13369185/ Summary: Executive office professional with over 25 years of diverse administrative support experience. Very well-travelled, open, flexible, and endlessly curious about the ‘new’. Adaptable and agile in varied, fast-paced work environments to efficiently prioritize, delegate, and contribute to the overall success of business objectives on a regular basis. Engaging personality with competent, calm demeanor for creating positive impact for high-level executives and the whole of the workplace. Reliable team member with diligent focus on independent projects. Solid communicator in versatile interactions, including screening, recruiting, planning, and managing personnel. Excellent judgment, strategic decision-maker, and resourceful point-of-contact. Areas of expertise include Executive Assistance, Secretarial Support, Administrative Assistance, Customer & Service Management, Hospitality, Reception, Document Creation & Control, Research & Records, Project Support, File Management, Clerical & General Office Support, Organization and Efficiency, Data Entry & Management, Communication, Scheduling & Time Management, Teamwork & Collaboration, Problem Resolution

• Education Sector • Insurance & Investment Industry • Travel & Hospitality Industry

• Engineering & Construction Industry • HVAC Commercial • Health Sector Professional Experience

CLASSICAL CONVERSATIONS – Southern Pines, NC, USA • Apr 2023 – Sep 2023 Executive Assistant to C.I.O.

Key Accomplishments: Provided administrative assistance to the Chief Information Officer for Christian Homeschooling Company. This included calendar management for CIO and an IT Leadership Team of 7, expense purchases and reconciliations on Ramp, involvement in the organization of in-house celebrations, and some assistance with budget preparation. KINTEGRA HEALTH – Gastonia, NC, USA • Jan 2022 – Feb 2023 Executive Assistant to C.O.O.

Key Accomplishments: Organization of Finance, Executive and Board Meeting Agenda, Board meeting packs and catering for monthly and other meetings, including Minutes for each and digital storage thereafter. Scheduled regular and other meetings for C-Suite executives – in-house and externally. Prime liaison between the various Clinics and the office of the CEO. I managed the Staff Store – supplies, orders, and distribution in-house and the 22 plus North Carolina Clinics. I was responsible for the restocking of the Conference room and Senior Management supplies, the capture and storing of the legal contracts and ensuring all had been fully executed before doing so. I undertook all document editing, formatting, and archiving for the CEO, Board members and executive staff and I attended weekly staff meetings twice a week. It was incumbent on me to oversee general staff needs as they arose, which included problem resolution, organization and rechanneling of calls and issues away from the CEO. I was also accountable for reconciling a sizeable monthly company credit card account as most of the company purchasing, conference, seminar and webinar registrations, air travel and accommodation were organized and paid for from my desk. I was seen to be the general operational hub for seamless communication between the CEO, the Board, the Executive team and the various departments and clinics within the Kintegra fold. MSS SOLUTIONS – Charlotte, NC, USA • Dec 2019 – Aug 2021 Executive Assistant to C.O.O.

Key Accomplishments: Contributed to the smooth administrative management of calendar events, meetings, and communications primarily for the COO, but also the CFO and In-House Counsellor for a successful, established, commercial HVAC and Mechanical Construction Engineering company working in the Carolinas and further afield. This included monthly one-on-one meetings with all key management and the setting up of regular monthly and quarterly meetings with Leadership teams. Precisely organized accommodation arrangements for COO monthly visits to the regional offices and ensured accurate credit card reconciliation for the COO, occasionally CFO and my own, ensuring the timeous submission of these from all executive staff directly under COO. Was pivotal in the preparation and collation of the quarterly company newsletter, now being undertaken by the Marketing Director. Efficiently checked and printed legal work contracts for signature, tracking and recording thereof, once accepted by the Counsellor. Most recently, responsible for the smooth management of business compliance for the company, i.e., various business and professional license compliance. HR assistance when required– recruitment scheduling, personnel data recording and file capture. REDHILL PREPARATORY SCHOOL • Johannesburg, South Africa • 2013 – 2019 PERSONAL ASSISTANT TO HEADMASTER AND DEPUTY HEADS

Managed high-level executive office through daily scheduling, visitor inquiries, taking meeting notes, and creating supportive documents. Created efficient systems for task-management and record-keeping. Screened phone calls, emails, and visitors for busy environment. Communicated extensively with staff, parents, service providers, and partnering independent schools on behalf of the executive heads through letters, emails, phone calls, and in-person meetings. Prepared and proofed school-wide reports, documents, letters, spreadsheets, and newsletters for accuracy.

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Key Accomplishments:

• Contributed to smooth administrative management of elementary school with 59 staff members, over 500 students (on a 3-school campus of 1500 students) and a large parent body regularly welcomed on campus

• Participated in setup of the complex campus calendar: all school-wide academic, music, art, and sports events

• Trusted with private, confidential, and professional information for communications, records, and further development

• Organized readiness of high-stakes test material across 65 schools, as well as reconciliations of related expenses

• Facilitated smooth rotation of campus meetings, staff attendance, prepared agenda and administered accurate minute-taking

• Ensured key performance meetings of Head with all personnel bi-annually

• Arranged all in-house and external Staff Development programs and organized associated travel arrangements and logistics for staff complement

• Supervised expense authorizations in line with school budget, as well as credit card and travel expense reconciliations

• Promoted gender equity and diversity across the school in the school Admissions process INDEPENDENT SCHOOLS ASSOCIATION OF SOUTHERN AFRICA (ISASA) • Johannesburg, South Africa • 2009 – 2013 EXECUTIVE ASSISTANT TO DIRECTOR/ CEO

Provided solutions-minded approach in daily administrative operations and office management, including re-directing executive phone calls, emails, visitors, mail, and other forms of reception. Prioritized office tasks for productivity and efficiency. Liaison to various membership schools and stakeholders for resolutions, legal information, and other pertinent organizational communications. Conducted complex travel arrangements, created itineraries, configured agendas, and took complex meeting notes. Hosted meetings and welcomed guests. Key Accomplishments:

• Managed executive schedule for membership of over 700 schools for meetings, travel, and speaking engagements

• Directed incoming marketing and other material for usability. Regularly assisted other staff with a variety of projects

• Precisely organized all travel arrangements for visiting Heads and Bursars to various regional and national meetings on a quarterly basis

• Contributed to quarterly school magazine troubleshooting and research gathering FUSSELL & ASSOCIATES • Johannesburg, South Africa • 2007 – 2008 ADMINISTRATOR TO BROKERS

Supported short-term management of a large insurance brokerage through strategic office management and efficient communication. Handled large client-base to underwrite new business, claims, and renewal of policies. Key Accomplishments: Contributed high degree of accuracy and detail to project and client management within industry regulations ADMIRAL UNDERWRITING GROUP – Johannesburg, South Africa 2004 - 2007 Executive Assistant to CEO and Company Communications Officer - Provided full support to the CEO of a medium-size Short Term Commercial Underwriting company as well as contribution to the smooth daily operations of office management for maximum productivity and efficiency. Liaison with various insurance and reinsurance companies and other pertinent and extensive organizational communications. Conducted local and international travel arrangements for the whole company (80-90), prepared agenda and meeting material, took meeting notes for multiple meetings and hosted meetings and welcomed guests. As Communications Officer ensured all correspondence had been proof-read and was of the highest quality SOUTH CITY (BROKERS) FINANCIAL PLANNERS– Port Elizabeth 1996 - 2004 Executive Assistant to Director

Contributed high degree of accuracy to client management affairs within industry regulations Supported Financial Adviser of a medium-size brokerage with the efficient management and communication with a large client-base and insurance & investment firms. Responsible for new business (life, endowments, retirement annuities, local & offshore investments) and handling existing investments (switches, consolidations, additions, and withdrawals from individual investments & group schemes) 3

1978- 1996 • Kelly Temp • Fountain Travel • Architects Britten & Burger • EHL Consulting Engineers • MJ Noble & Associates •Afracad (Pty) Ltd • JCI Platinum Holdings • Kei Mouth Hotel, E Cape • Halsted Bros, Zimbabwe • Caribbea Bay Hotel, Kariba • South African Airways

Various short-term administrative, secretarial, travel consulting managerial & hospitality positions. Duties included: Switchboard, incoming

& outgoing mail, client hospitality and guest services, Reception, document preparation, travel and airline reservations, basic bookkeeping, housekeeping organization and supplies, minute-taking, extensive communication internally and externally at all levels Education & Training

High School – Springs Girls High School, Johannesburg (Jhb), South Africa (RSA) – Full university Exemption General Studies - WITWATERSRAND UNIVERSITY, Jhb, RSA – 1st year only successfully completed of a BA degree – 3 credits Life Insurance & Investments, Short Term Insurance, Business Organization & Economics Exams – IISA (Insurance Institute.) Executive Secretarial Certifications – Reception, Minute-Taking, Business Writing, Strategic Communication, Event and Project Management, MS Office Suite

Travel – Airline Ground Hostess, Reservations; all COTAC Travel Examinations; Galileo – Flights, accommodation, car hire reservations Other Languages: Afrikaans – Intermediate; French –Intermediate written, isiZulu – basic; Spanish – rudimentary Medical – Medical Terminology/Some anatomy Notary Public – Mecklenburg County, NC – Expires 2025 Summary

Excellent: communicator – written and spoken; organizer, integrity and high scruples, attention to detail (high-quality work output) Superb at: follow-through, diary (calendar) management, travel arrangements – both local and international, confidentiality of the highest order, working on own or in a team, prioritization (i.e. time management), adapting, deftly learning new software & protocols, courtesy, diplomacy

Core Competencies: Computer Software – Microsoft Office & Various in-house Database, Broker & Reservations programs, miscellaneous other industry-specific software required to efficiently capture, retrieve and manipulate data Other Competencies: transcribing, minute-taking, office organization (filing & recordkeeping), multi-tasking or single focused, Driving Style: efficient, results-driven, accountable, reliable, conscientious, thorough, flexible, analytical, quick, persevering, competent, solutions-oriented, determined, diligent, accurate, disciplined, innovative, approachable, loyal, calm, punctual Other: curious, very quick learner, well-travelled, refined, articulate, patient, tolerant, compassionate, empathetic, trustworthy, fair-minded, ‘green’ minded, techno-orientated, wise but humble - i.e. listened and learnt well from past errors and experience Interests: Travel, People, History; Medicine; Nutrition, Environment – Fauna, Flora, Technology, Live Theatre, Music & Dance