KARRIN M. COLLINS

San Antonio, TX ***** 602-***-**** ad0eqf@r.postjobfree.com

Business Administration

Dedicated and reliable Administrative Professional demonstrating strong organizational, communication, customer service, and interpersonal skills to effectively prioritize high volumes of work in dynamic, customer-facing environments. Leverage Spanish language skills to communicate with diverse teams, deliver outstanding customer service, and provide critical skills and technology training. Experienced in business process optimization and financial management to drive cost containment, improve performance, and advance organizational objectives through sales enablement, customer service quality, resource management, and strategic planning. Key Strengths

• Office Management • Training & Development •Operational Excellence

• Customer Service • Inventory/Cost Controls • Process Improvements

• Planning & Scheduling • Resource Allocation • Rapid Rapport Building Technologies: Marriott Property Management Systems HotSOS Hospitality Management Software Microsoft Office and Microsoft 365 Applied Epic

Professional Experience

Baker Engineering and Risk Consults, Inc. San Antonio, TX January 2023 - Current Administrative Assistant

Provides a wide range of administrative support to a world renowned engineering and consulting firm with 6 national and international offices and 2 testing facilities.

● Answers incoming calls and fields incident investigation requests as well as project inquiries while utilizing industry standard professional engineer terminology that thus far has earned 2.1 million dollars from incoming cold calls in 2023 alone

● Manages shipping and receiving of packages in office

● Schedules and organizes meetings, conferences and a diverse range of events

● Completes a varying degree of tasks for staff ranging from simple to complex as necessary in a timely manner

● Maintains company certifications, insurance policies and jurisdictional requirements for specific states and countries in order to

● Assists in the quoting process for interested clients and customer support of BakerRisk software- 9 different software applications

Trutela Insurance San Antonio, TX October 2022 - December 2022 Office Administrator

Utilized various skills to keep the office and management staff running successfully in all facets.

● Communicated closely with the managing partner regarding office and company needs including managing correspondence, organizing meetings and scheduling appointments

● Assisted in integrating and maintaining software and programs that drove all areas of business to success

● Managed all social media presence and content on multiple platforms

● Collaborated in interview process and onboarding of new employees

● Assisted clients with a variety of customer service issues related to auto, home, life, health and commercial insurance through roughly 20 different carriers while cross selling multiple lines My Eyelab San Antonio, TX June 2021 – March 2022 Patient Coordinator

Proactively managed a variety of office management and patient coordination activities, utilizing effective communication and computer technology skills to provide the highest level of service to patients.

● Perform patient intake and preliminary information gathering, educate patients in the examination process, and maintain equipment and machinery to ensure safety and accuracy of exam services

● Perform patient pre-test including use of lensometer, autorefractor, air tonometer

● Schedule and confirm patient appointments, verify patient data, and maintain detailed and organized records containing personal data, insurance documents, and financing documentation

● Verify patient insurance, obtain required authorizations, file insurance, communicate with patients, and maintain accurate inventory records using an integrated POS system

● Assist patients with contact lens fitting and tutorials JW Marriott San Antonio Hill Country Resort and Spa San Antonio, TX April 2018 - October 2020 MLR / Housekeeping Coordinator

Assisted in the management of a team of 60 housekeeping staff at a luxury resort and spa with 1000+ rooms and performed data entry, resource analysis, planning, and internal communications to drive metrics around timeliness and quality.

● Prepared reports, prioritized operational needs, fulfilled requests for VIP guests, and defined the daily focus for Housekeeping, the resort’s largest department

● Utilized Spanish language skills to communicate with housekeeping staff and coordinate with engineering, front desk, and in-room dining teams to meet guest needs Shenanygans Grill and Bar San Antonio, TX December 2014 - March 2018 Manager

Interviewed, hired, and trained a team and oversaw all aspects of daily planning, scheduling, and resource allocation to optimize productivity while minimizing labor, inventory, and operating costs.

● Engaged with customers to elicit feedback and implemented improvements to ensure the highest levels of food and service quality, employee satisfaction, and customer loyalty

● Managed purchasing and inventory controls for beer, liquor, wine, and bar/grill supplies and worked with cross-functional staff, vendors, and customers to organize large events, parties, promotions, and gatherings Education

General Studies Arizona State University Phoenix, AZ