Information Technology Change Management
Resume:
TERRY J. SMITH
Meadow Vista, CA 95722
Professional Experience
Sutter Health - Sacramento, CA (07/97-Present)
Director, IS – Business Applications & Integrations (11/13 to present)
Executive leader for all non-clinical applications and over 3,200 system-wide integrations for an overall organization of 55,000 employees.
Responsible for a team of 130 staff members and an operating budget of $36 million.
Senior leader accountable for administrative and corporate applications to include; ERP (Workday & Infor), Time & Attendance/Staff Scheduling (Kronos), clinical communication systems, Hospital security & badging systems.
Led system-wide conversion and integration implementation of Workday ERP (Human Resource & Payroll).
Developed multi-year roadmap to include upgrade cycle plans for all enterprise applications to be aligned with existing IS strategies.
Structured the teams to support agile methodologies in order to meet changing business needs and advancements in technology.
Engage with key stakeholders across the Sutter organization to align and increase awareness of change initiatives and drive business results.
Led transformational strategy in building a new integrated Shared Services organization to help in overcoming internal cultural and process barriers and leveraging inclusive approach to business.
Provide direct support and coaching to managers and team leads regarding change management leadership behaviors.
Work closely with vendors to manage the performance and provide guidance, feedback and leadership to drive the vendor to assist us in meeting our key objectives.
Manage vendor contracts and budget within the application portfolio.
Application Manager - Business Systems (01/02-11/13)
Manage day-to-day Information Technology Support department functions for Corporate Business Systems - including Lawson Financial Enterprise Resource Planning (ERP), Kronos Time and Attendance, EPSi Cost Accounting and Budgeting, and BMC ITSM suite of products.
Responsible for thirty-three direct reports and twenty-two matrixed staff members.
Assist senior management with determining strategic support needs throughout the organization and development of master support and maintenance plan.
Develop department budget and financial resources.
Define and document goals and objectives for the Support department.
Continually monitor and evaluate support levels, customer service and satisfaction and make adjustments where needed.
Supervise staff by coordinating workload to utilize staff at the appropriate application level.
Recommends and implement strategic decisions to the senior management to increase customer service and provide services at the lowest possible cost.
Work with hospital and Information Technology Support staffs to develop, maintain and make available a list of support responsibilities, polices and procedures.
Provide a leadership role at the corporate level and among the affiliated facilities on product issues.
Application Team Coordinator (07/98-01/02)
Team leader directing the implementation and support of the Lawson Software financial suite.
Established and led internal user groups to enhance communications between users and effective use of the software.
Liaison between Finance, H/R, Payroll, Materials Management, Information Technology, vendors, external technical specialists and customers.
Consulted with affiliate senior leadership regarding business and technical aspects.
Cultivated relationships between finance and Information Technology to the benefit of the organization.
Led system-wide effort toward beginning standardization in areas such as chart of accounts, data dictionaries and other essential elements of an integrated financial system.
Directed internal and external IT teams and Finance departments to address IT strategies and integration Performed duties in a self-directed manner with minimal supervision or direction.
Business Analyst (07/97-07/98)
Assisted with the system-wide implementation of the Lawson Software financial suite.
Coordinated any enhancements or modifications needed to the financial applications.
Worked with the vendor to get answers to user as well as technical questions.
Analyzed systems compatibility in terms of business and technical issues.
Worked with the IT Technical Services Help Desk to establish how problem calls were resolved.
Maintained contact with the vendor to resolve any user issues, support program fixes, install software upgrades, identify modifications, and implement software enhancements.
Participated in user groups to enhance communications between users. Maintained a thorough understanding of the Financial system, screen flows, record layout, data elements and processing requirements.
Participated as needed or required in regular or special meetings of the project team and finance departments to address financial standards, system integration, their progress or issues needing promotion or problem-solving and business processes.
University of Colorado Foundation, Inc. - Boulder, CO (04/96-07/97)
Systems Manager – Financials
Responsible for maintaining quality control and analysis of all financial data pertaining to the General Ledger, A/P, and customer database information totaling $300 million in assets and 500,000 constituents.
Manage, design, produce, and support business/management analysis and financial reports utilizing database query and extract tools and report generation tools.
Function as Project Manager representing financial operations in all system upgrades and conversions. This includes evaluating current operations and suggesting strategic improvements.
Work with business units to research and approve all hardware and software enhancements as well as additions.
Act as liaison between accounting and information systems department.
Successfully interacting with all levels of management.
Responsible for weekly, monthly and yearly closing processes. Verify that all databases reconcile on a daily basis.
Analyze and present financial data utilizing spreadsheet and graphical presentation software.
Recommend, develop, review and update a written internal and external user's policy and procedures manual.
Prepare, maintain, and update systems documentation and departmental operations and procedures manuals.
Serve as security officer/customer coordinator for all departmental systems.
Perform systems training and retraining for both internal and external users.
Develop and implement departmental budgets.
Resolution Trust Corporation (RTC) - Denver, CO (01/91-03/96)
Senior Financial Reporting Analyst (09/92-03/96)
Team leader of day-to-day operations for Database Management and Analysis professionals representing 44 institutions with over $35 billion in assets.
Charged with the development of financial data to meet end-user needs on a standard and ad hoc basis.
Developed and maintained the financial reporting process using mainframe and PC based relational database systems.
Batch processing using both mainframe and PC based systems. Managing a report library consisting of over 300 individual reports. Varying from detailed trial balances to aging reports to all financial statements.
Project liaison between reporting operations and accounting department in system/report development and use.
Prepared, regulated and revised budgetary guidelines.
Developed team atmosphere through cross-training, employee skill development, and open lines of communication.
Named project lead/strategic implementation advisor on multiple general ledger and sub-ledger conversions.
Responsible for analyzing and reporting standard and "special project" related data to senior management including spreadsheet, graphical, written and oral analysis.
Financial Accounting Analyst (01/91-09/92)
Analyzed cash-flow transactions between RTC and outside banking entities involving strong contractual compliance guidelines as they affected asset related accounts.
Utilized in-depth spreadsheets, graphics, and database reporting.
Contractual compliance auditing between RTC and institutions assuming resolved savings and loans.
Reconciled general ledger to subsidiary ledger and outside loan servicer asset balances.
Prepare financial statements.
Reconciled resolved institution proforma balances to actuals.
Recorded all asset acquisitions, dispositions and payment transactions to general ledger.
Identified and reconciled budgetary variances.
Education
Bachelor of Science Degree; Double major in Finance and Business Administration-Management; Mankato State University; Mankato, MN; 12/90
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