Account Executive Store Management
Resume:
Jeremiah Gamboa
Austin, TX. *****
jeremiahgamboa777@gmail.c
om
EXPERIENCE
Arrive Logistics, Austin — Logistics Account Executive* JULY 2022 - PRESENT
Maintain and service the day to day operations of large freight shipping account(s). Work with the sales team to land, retain, and expand new freight opportunities. Track account metrics and determine the best practices to drive up the overall revenue of each customer account. Service freight to a high degree by using internal tools and software at hand. Learn to use a wide variety of Freight related TMS Systems confidently (Transplace, CloudLogistics, BluJay, Ryder, etc) to communicate with customers. Responsible for reviewing any driver paperwork that is submitted and processing payments appropriately. Accounting issues, service issues, and any loss of overall revenue are main metrics of focus. Develop a high understanding of the freight market and how natural disasters or major events can drastically change the freight market and driver capacity. Expert in FTL, LTL, Crossborder, Intermodal, and Hazmat shipping.
Flemings Steakhouse, Austin, TX — Backwaitor/ Line JUNE 2021 - AUGUST 2022
Work as a team to ensure our 5-star dining experience is special for every individual that comes to visit. Be alert, courteous, and attentive to those in the restaurant. As far as operating the line for the kitchen: Keep track of table ticket times and double check temperatures/ presentation on food heading to the table. Organize all incoming orders and work with the main chef to timely/ efficiently satisfy our guests. The UPS Store, Austin, TX — Store Management Trainee JUNE 2021 - JULY 2022
Manage, pack, and ship next day and two day UPS air parcel as well as UPS Ground shipments. Handle customer inquiries on orders and make decisions on specific details related to the shipment such as packing and the shipping service needed to meet customer expectations/ needs. Responsible for training new store associates.
SKILLS
7 Years Freight/ Logistics
experience*
10 Years Customer Service
experience.
Strong written and verbal
skills.
Extremely educated in all
FTL, LTL, Crossborder,
Flatbed, Hamat, Intermodal,
parcel, and air shipping.
AWARDS/ ACCOMPLISHMENTS
Attended and completed
FedEx Dangerous Goods
Hazmat Course.
Attended and completed the
FedEx Cross Border Training
Course.
EDUCATION
New Mexico State University -
Pursuing an associates degree
in Business.
FedEx Express, Las Cruces, NM / Austin, TX —Senior Service Agent / Dangerous Goods Specialist/ Hazardous Spill Cleanup Specialist*
JUNE 2015 - JULY 2021
SR. SVC. AGENT
This role is the face of the organization and the first person most people will interact with from the company. Make sound decisions to line up the customers shipment needs with the service requirements you recommend and set clear expectations on shipment specific details. Manage freight on a piece by piece scale. Manage anywhere between 1,000-2,500 individual pieces of freight a day depending on the time of year. Run tracking and shipment inquiry reports that show all allotted freight for our station daily and make sure each individual shipment is accounted for every step of the way. If needed, manually place scans on shipments and update the customer facing TMS, so that customers can see in real time updates on their order(s). Play a role in offloading the inbound full truck load(s) of freight we get daily to our station and understand warehouse processes. Work with senior management and carrier side to map out routes and assign drivers appropriately daily. Handle all station freight logistics issues, delivery problems, and complaints. Do so by using the tools and services internally that are at hand to dig for solutions. Handle ordering all station supplies, first aid kit supplies, customer products, and audit what needs to be ordered weekly. Run reports to ensure each employee on site has a timecard entered that is error free daily and correct any errors manually if needed. Collect signatures on these time cards and make sure drivers are abiding DOT hours of service requirements. DANGEROUS GOODS SPECIALIST
Audit hazmat shipments (Class 1-9) that are being sent via Fedex Air. These shipments must be in compliance with the IATA regulations. Hazmat shipments that are deemed not in compliance and shipped via FedEx Air are subject to a 75,000 fine that the origin station would be subject to pay, it is a DG Specialist job to make sure everything shipped from the station is 100% in compliance with all DOT/ IATA/ FedEx regulations to avoid any fines. Therefore, each Dangerous Goods Specialist must complete a mandatory week long training in a classroom setting. Be able to audit and ship Class 1-9 dangerous goods or Hazmat shipments both domestically or internationally.
HAZARDOUS SPILL CLEANUP SPECIALIST
This role goes hand and hand with the Dangerous Goods Specialist role. Each Hazardous Spill Cleanup Specialist must attend a weeklong training. You are required to know all rules and regulations to safely handle any hazardous spills that happen at the facility.
Albertsons, Albuquerque,NM & Las Cruces, NM — Courtesy Clerk / Produce Clerk
OCTOBER 2013 - AUGUST 2014 & AUGUST 2019 - JANUARY 2020 Organize parts of the store and help assist in every way possible. Bag groceries, get carts, all of that good stuff. Talk to customers and try to help satisfy our customers' needs. Organize the produce department and help with organizing pallets of produce and get them ready to sell. Monitor the freshness of the products and try to mitigate loss. REFERENCES
Shawntelle Gonzales (FedEx Express Station Manager): 575-***-**** Michael Cottman (FedEx Express Manager): 915-***-**** Steven Kluber (Flemings Operations Manager): 512-***-**** James Cooke (Flemings Operations Manager): 337-***-**** Jimmy Taylor (The UPS Store Manager): 254-***-****
Contact this candidate