Jamillah Porter

**** *********** **** *****, *** 110

Wexford, Pennsylvania 15090

Cell: 412-***-****

ad0eq1@r.postjobfree.com

CAREER OBJECTIVE

Seeking a challenging, rewarding position within a solid, progressive organization that best uses my experience and training with the opportunity for continued personal and professional development.

PROFESSIONAL EXPERIENCE SUMMARY

Several years of experience in the healthcare, administrative and nursing fields. General knowledge and use of the Microsoft Office Software as well as filing, copying and other computer management skills within a professional organization.

EDUCATION

CISCO CCNA Certificate-Computer Networking - Urban League- Pittsburgh, PA-July 2023

Associates Degree- Nursing-Connelly Technical- Pittsburgh, PA- June 1997

Perry Traditional Academy- Pittsburgh, PA, Diploma- June 1989

SPECIALIZED SKILLS

Proficient in Microsoft Word, Microsoft Excel and Microsoft PowerPoint. Typing: 65 words per minute, Nursing, EMR Systems Administration, Supervising Experience, Data Entry, Microsoft Office Organization and Time Management, Multitasking Abilities, Computer and Information Technology Experience.

EMPLOYMENT HISTORY

November/2020 to Present

North Side Christian Health Center, Pittsburgh, PA, Clinical Support Specialist

Assist Providers in clinical setting completing SOAP notes, prior authorization for medical testing knowledge of CPT coding, referrals making outgoing calls on behalf of patients to coordinate appointments. Manage several women's health programs in which I created a system and provide training for new staff from various health care centers and provider offices. Provided customer support and navigated in Electronic Clinical Works medical records system. (ECW) Assists patients with appointments for annual exams, sick visits, follow-up exams and insurance verifications through various systems. Respond promptly and positively to client requests for assistance. Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor. Exhibit compassion, supporting people, and ensuring a safe environment. Aid in implementing treatments, training programs, and developmental plans. Provide caring, supportive, and empowering skills to include being able to redirect behaviors, being a positive role model and being detail oriented.

September/1999 to October/2020

UPMC-Magee, Pittsburgh, PA, Pennsylvania, Nurse Manager

Reviewed department performance and adjusted coverage to compensate for changing conditions. Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise. Established and continuously optimized unit schedules and individual work assignments for physician and nursing staff. Responsible for maintenance of medical documents to include storing, record and recovery. Involved in maintaining paper files, electronic files maintaining systems for document storage security and access. Developed systems for document storage and retrieval in order to help train other employees and nurses on efficient system usage. Contribute in other administrative tasks to include filing, scanning, composing medical reports and data entry. Very detail-oriented and able to work in a fast-paced environment. Possess excellent oral and written communications skills involving interacting with all levels of the organization. Opened and properly distributed incoming mail. Corresponded with clients through email, telephone, or postal mail. Compiled company information and related material and distributed it to employees. Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives. Assisted physicians within office procedures to include maintaining 6 physicians office schedules and meetings. Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and establish comradery in the workplace.

References Upon Request

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