Kerri Spera

Criminal Justice/Case management

Okeechobee, FL 34974

ad0ep9@r.postjobfree.com

• To further my career by utilizing the skills I've learned through my schooling and work experience. Authorized to work in the US for any employer

Work Experience

Case Manager

Everglades Youth Academy - Okeechobee, FL

January 2023 to June 2023

My job duties include working a caseload of 19th youth, as well as assisting case management with other case loads in the facility. With these youth I supervise phone calls, complete court summaries, facilitate thinking for a change as well as impact of crime groups. I also facilitate bi-weekly treatment team meetings with the youth on my case load. Included in these treatment team meetings is the youth's therapist, parent, DCF if applicable and any other service provider the youth may be working with. I also keep daily chrono's of each of my youth and print those chrono's out monthly to add to the designated youths file. I facilitate meetings that occur between any youth and any outside service provider by zoom, if the service provider is not able to come to the facility. Dependancy Case Manager

Childrens Home Society - Okeechobee, FL

October 2017 to November 2022

I work as a dependency case manager. I assess impending or present dangers for children whom are in the home. I help provide services for the children as far as trauma services and medical need services that they were not receiving at home. I set the parents up for individual services if needed. I work with mental health providers, substance abuse counselor, and the department to ensure safety of children back in their homes. I conduct weekly and Monthly home visits to some homes to assess safety and voice concerns to the court or supervisor depending on the need for immediacy. I compile reports to take to court and discuss the compliance from parents of services they are involved in to ensure the children reach permanency back in their homes. I am very knowledgeable when it comes to using job software. At my job currently we have many different software tools we have to use in order to write notes and complete judicial reports. I act as a custodian to children within the department of children and families. I do my job to make sure they are safe returning home, or making sure they find a home more suitable for them. I do all this while also keeping them up to date with medical and dental appointments and offering supervision as needed. I also observe interactions with children and their parents when conducting home visits or if the parents visit their children at the office. It is my job to note any behavioral changes of the parents good or bad so that it can be discussed in court. I have a very good attendance history, and love my job very much. I do what I can to help families become whole or to make sure children grow up surrounded by care and love.

Case Manager

G4S Youth Services LLC/ truecore behavioral - Okeechobee, FL January 2016 to October 2017

I was a case manager, in charge of 16 children in the Max OJOCC facility. I am highly organized, skilled typer, familiar with different systems and working with different programs on the computer. I Am a reliable, hard worker. I do not give up easy at all and I am always ready to try something new. I have all required documents in on time.

INVENTORY MANAGEMENT SPEACIALIST

Walmart - Sarasota, FL

March 2014 to May 2015

AS A MEMBER OF THE IMS TEAM I WAS RESPONSIBLE FOR GETTING INVENTORY TO THE SALES FLOOR IN A TIMELY MANNER, AS WELL AS PUTTING INVENTORY BACK IN THE SYSTEM IF THERE WAS TOO MUCH OF IT ON THE SALES FLOOR.

FRONT END SUPERVISOR

HOMEGOODS - Sarasota, FL

March 2013 to May 2015

I OPERATED THE REGISTER, AS WELL AS HANDLED ALL SUPERVISORY FUNCTIONS WITH OTHER CASHIERS. I TRAINED NEW CASHIERS, AND SUPERVISED THEM AS WELL AS TAUGHT THEM GOOD CUSTOMER SERVICE SKILLS.

CASH OFFICE ATTENDANT- ON DAYS THAT I WAS A CASH OFFICE ATTENDANT I COUNTED THE PREVIOUS DAYS SALES FROM EACH REGISTER. I ALSO PREPARES THE DAILY DEPOSIT TO THE BANK. I COMPUTED ALL REQUIRED INFORMATION IN THE COMPUTER SYSTEM ABOUT DAILY DEPOSITS AND DAILY SALES REPORTS, AS WELL AS RECORDED ANY ERRORS THAT WERE FOUND. AS A CASH OFFICE ATTENDANT YOU'RE THE ONLY ONE ALLOWED IN THE OFFICE AT ANY GIVEN TIME BESIDES THE STORE MANAGER BECAUSE YOU ARE ALLOWED ACCESS TO THE SAFE.

BACKROOM COORDINATOR- AS THE BACKROOM COORDINATOR I WAS IN CHARGE OF GETTING THE INVENTORY TRUCK OPEN, AS WELL AS SUPERVISING OTHER EMPLOYEES WHILE THEY UNLOADED THE TRUCK AND OPENED THE INVENTORY AND BUILT FURNITURE. THIS HAD TO BE DONE IN A TIMELY MANNER IN ORDER TO GET INVENTORY TO THE SALES FLOOR.

FLOOR SUPERVISOR- I GOT PROMOTED TO A FLOOR SUPERVISOR Sph and marketing - Sarasota, FL

July 2011 to May 2013

34238

TELEPHONE SALES- I DID INBOUND AND OUTBOUND CALLING ALL OVER THE U.S. SELLING AND UPGRADING HOME TELEPHONE SERVICE. THERE WAS A SPECIFIC SCRIPT THAT WE HAD TO FOLLOW AND PAPER WORK WE HAD TO FILL OUT WHILE THE CUSTOMER WAS ON THE PHONE. I MADE AN HOURLY WAGE AS WELL AS COMISSION ON SALES AND UPGRADES.

FLOOR SUPERVISOR- I GOT PROMOTED TO A FLOOR SUPERVISOR, IN WHICH I LISTENED TO OTHER ASSOCIATES PHONE CALLS AND ASSISTED THEM WITH CUSTOMER SERVICE SKILLS TO UTILIZE ON THEIR PHONE CALLS.

Education

Master of Arts in Developmental/Personality Psychology American Public University System

September 2018 to Present

Bachelors in Criminal justice

Central Pennsylvania Institute of Science and Technology - Summerdale, PA 2006 to 2009

Skills

• Microsoft office (10+ years)

• Excel (10+ years)

• Client Services (4 years)

• Client Relations (4 years)

• Powerpoint (10+ years)

• Public Speaking (4 years)

• Conflict Resolution (4 years)

• Documentation

• Case Management

• Social work

• Behavioral health

• Customer service

• Child Protective Services

• Crisis Intervention

• Addiction Counseling

• Telemarketing

• Car Wash

• Outbound Sales

• Group Therapy

• Upselling

• Child & Family Counseling

• Program Development

• Hospital Experience

• Interviewing

• Individual / Group Counseling

• Research

• Administrative Experience

• Management

• Tutoring

• Motivational Interviewing

• Teaching

• Communication skills

• Documentation review

• Discharge planning

Awards

Employee of the Month

June 2017

I became employee of the month not even a year being at the facility where I work. I recieved employee of the month for my hard work and dedication. Certifications and Licenses

Florida Case manager

August 2018 to Present

• Child welfare case manager

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