Kevin Ferreira

SALES AND CUSTOMER SERVICE

Boca Raton, FL 33428

ad0enr@r.postjobfree.com

+1-561-***-****

Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment.

top producing sales professional and expert in the industry. dynamic communicator who consistently exceeds goals and company expectations. highly ambitious with background in customer service, Marketing and advertising. exceptional interpersonal and communication skills. Authorized to work in the US for any employer

Work Experience

Leasing Consultant

JRK Property Holdings - Boca Raton, FL

January 2017 to Present

• Drive sales and generate interest in the community by providing professional tours of luxury apartment homes, amenities, and the surrounding area

• Nurture lasting relationships with tenants, improving renewal rates for existing leases

• Spearheaded new post-leasing and post-move-in surveys to gauge customer satisfaction and pinpoint areas for improvement

• Matched potential residents with available properties based on wants/needs and budget

• Showed and leased homes in mid-rise apartment complex with 85+ units, maintaining 80%+ occupancy rate

• Handled 30+ incoming calls per day, qualifying prospective residents, determining their needs, and securing lease agreements

• Processed applications quickly and efficiently, leading to more successful rentals

• Collected, accurately documented, and deposited rent payments, security deposits, and other rental fees

• Bilingual in English and Spanish

• MS Word and Excel

• MRI Software

Server

Padano Bistro - Boca Raton, FL

January 2017 to 2018

Answered an average of calls per day by addressing customer inquiries, solving problems and providing new

product information.

Greeted customers entering the restaurant to ascertain what each customer wanted or needed. Assisted customers with food selection, inquiries and order customization requests. THERE ARE OTHERS SHORT TERM JOBS NOT LISTED BUT MOSTLY CUSTOMER SERVICE

SHORT TERMS

January 2013 to January 2017

Manager

Gold Scissors - Deerfield Beach, FL

January 2016 to November 2016

Described product to customers and accurately explained details and care of merchandise. Implemented marketing strategies which resulted in % growth of customer base. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window

presentation.

Passenger Service Agent

Caribbean Airlines - Fort Lauderdale, FL

May 2015 to January 2016

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer

service culture.

Getting Passengers through check points and to terminals quickly and safely Completing Pre-boarding checking procedures before passengers and flight board planes assigned Managed log of unclaimed baggage

responsible for monitoring arrivals departures and making public announcements in that regard Server

Sultan's Cafe - Boca Raton, FL

January 2014 to January 2015

Operated a cash register for cash, check and credit card transactions with accuracy. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Welcomed customers into the store and helped them locate items. Sales Associate

Armani Exchange - Boca Raton, FL

October 2013 to January 2014

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security

practices.

Engaged with customers in a sincere and friendly manner. Real Estate Agent

Imc realty - Boca Raton, FL

January 2021

Education

Associate in CRIMINAL JUSTICE STUDIES

Palm Beach State College - Boca Raton, FL

Skills

• sales professional (7 years)

• Property leasing

• Sales support

• Portuguese

• Spanish

• CRM Software

• Property Management

• Assistant Manager Experience

Languages

• Portuguese - Fluent

• English - Expert

• Spanish - Fluent

Certifications and Licenses

Microsoft Office Specialist

Present

Additional Information

SKILLS

top producing sales professional and expert in the Bilingual abilities: English, Portuguese and Spanish. industry Engaged With Costumers in a sincere and friendly dynamic communicator who consistently exceeds Manner. goals and company expectations . contributed to team success by exceeding team sales Am good with all kinds of technology and software goals and can easily explain procedures to customers. greeted costumer in a timely fashion while quickly Posses a good memory and can learn about many Like to work in team atmosphere and can get along different products and their specifications. with other colleagues as well Willing to help out Good listening skills and can hear and understand colleagues and can also teach the newer employees.

everything loud and clear. Won the employee of the month awards three times in Am patient with customers who are not my previous job technologically inclined and can carefully guide them Organized and like to apply the same organized on their queries . attitude in my work Willing to learn many things and this has helped a lot in this profession.

Currently working on getting a real estate license .

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