Information Technology Customer Service

Farabi high school

Customer Service Representative

INSTITUT BOURGUIBA DES LANGUES VIVANTES

+216-********

***********@*****.***

Manouba, Tunisia

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

****-**

2017-08

2017-09

2019-08

2020-09

2021-03

2023-02

Present

English B2 diploma

Workout

Gaming

Camping

Traveling

Baccalaureate level in Computer science

202*-****-**-** GoMyCode Hackerspace

FULL-STACK JAVASCRIPT DEVELOPER

Transcom 2023-02

English - Fluent

Arabic - Native

French - Advanced

German- Basic

Analyzed user-generated content for potentially Replica items or scammers, flagging and removing inappropriate posts in accordance with the company guidelines. wide knowledge about different brands segments from (Street-wear, premium to semi-luxury and luxury) working side by side with our client to ensure the safety of the platform and to reduce customer complaints

EDUCACTION

EXPERIENCE

CERTIFICATES

SKILLS HOBBIES LANGUAGES

Technical troubleshooting

Customer service

Verbal communication

Hewlett Packard Enterprise

Transcom Outsourcing company

Background in the field of troubleshooting simple and sophisticated HP tech solutions Skilled in on-site and remote consultation within a large IT environment. Working closely with customers via Salesforce to identify and troubleshoot issues related to Servers (compute and storage)

Assisting customers in escalated issues by serving as subject matter expert on wide-ranging issues related to assets (MSA,MSL library, 3PAR, BL, DL, ML and EVA servers) Taha khiari

Code of Business Conduct

General Data Protection Regulation for Agents &TLs Information Security Awareness

Phishing-Awareness

Training-Social-Engineering-for-Agents

Contact this candidate