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Operations Management Project

Location:
Occidental, Cartago, Costa Rica
Posted:
October 16, 2023

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Resume:

PATRICK STANLEY

Sebastopol, CA ***** 707-***-****

ad0en4@r.postjobfree.com www.linkedin.com/in/PatrickJStanley STRATEGIC, EXPERIENCED SALES LEADER

Exceed Growth & Revenue Targets

Creative problem solver who utilizes budget and financial tools, process improvement, project management, and training strengths to turnaround troubled situations or to grow and improve existing company operations. Identify root causes of company issues and concerns, as well as capitalizing on company strengths.

Flawlessly execute complex processes with clear guidance and actionable leadership. An enthusiastic leader who consistently meets and exceeds leadership commitments and revenue targets. Profit driven. Expertise in:

• Operations Growth & Development • Training & Associate Development

• Regional Sales Management • Strategic & Operational Planning

• Mergers and Acquisitions • Profit & Loss Management PROFESSIONAL EXPERIENCE

ALLIANCE REDWOODS CONFERENCE GROUNDS, Occidental California 2017 to Present SONOMA CANOPY TOURS – SONOMA TREEHOUSE ADVENTURES

Retail Director

Food Service Director

Operations and Housekeeping Supervisor – Sonoma Treehouses Director and Leader of a large volume multi-unit Retail Operations supporting a 500 bed resort, Operations of Sonoma Treehouse Adventures and one of the largest Zipline-Adventure Parks in Northern California. Supporting over $10mm in Resort and Adventure Park sales, with annual direct gift store sales in excess of $500k. Managing 3 brick and mortar stores, as well as the Online Marketplace. In addition, I designed the POS systems, Accounting and Financials for all Cash and Credit functions. As Food Service Director, I oversee the entire Food Service Organization, serving over 1500 meals per day, at one of Sonoma Counties prestigious resorts. Menu Design, Allergy programs and all new construction and café buildouts. Community Marketing and Outreach. Contract negotiations and Client relations, Staffing and Training, Financials and Budgets.

• Managing 40+ staff in Retail and Culinary departments with Day to Day operations and Sales, all within Budget and to the highest Industry Standards.

• Driving additional revenue thru new product designs, sales and marketing strategies, advertising.

• Reduce operational costs and waste by leading team with strategic training, targeted staffing and Targeted purchasing

• Lead the Retail and Culinary Teams to success by attracting, recruiting, training and appraising talent. Developed and Managing Mentor and Apprentice programs.

• Constantly ensuring the highest levels of internal and external customer service

• Establishing all targets, KPI’s, schedules, policies and procedures for a 500 bed destination resort and conference facility

• All Treehouse operations, Accommodations, Housekeeping, Maintenance, Food Service and Retail H&R BLOCK, Northern California 2011 to 2016

District Manager

Oversaw $8M revenue plan and supervised 350+ associates, which encompassed largest geographic district in California, covering 7 counties in Northern California. Led award-winning operations and revenue growth. Acted as Creative Marketing subject matter expert and Integration Leader for new acquisitions and franchise buybacks.

• Increased 2016 revenue 5%, driving an additional $370K in profit to bottom line, while reducing operational costs by leading team with strategic training, targeted staffing and creative marketing.

• Led team to 8% year-over-year product attach rate increase through strategic coaching, facilitating training, and providing positive reinforcement with district recognition and reward programs.

• Achieved President’s Top 100 Award, ranking in top 50 for revenue growth in 2016, growing revenue and profits over prior year and exceeding revenue targets for 2016 tax season and fiscal year.

• Executed 12 franchise buybacks, with full conversion to corporate operations and 2 competitor acquisitions (with 1 fully-branded and 1 co-branded), with all locations exceeding 10% revenue growth target in 1st years.

CCCS, a financial services corporation, Oakland, CA 2004 to 2011

District Manager

Coordinated $110M revenue plan and supervised 100+ associates. Project-managed acquisitions and remodels in Northern Central Valley and foothills. Led operations for federal and state compliance, BSA, Patriot Act, and Title 31 audits and operations. Boosted sales revenue 10%+ each year, surpassing annual targets, while driving additional profit to bottom line by implementing cost-cutting measures and employee training

* Decreased employee turnover from 150% to 50% by 2006, developing regional training programs and rolling-out program to entire company.

• Acted as local marketing subject matter expert, instituting marketing efforts and product launches.

• Established new vendor partnerships and sales programs to drive additional product options and overall profit.

ADDITIONAL RELEVANT EXPERIENCE

MASCO (Mills Pride, Thomasville and Premier), Regional Sales Manager Directed the greater San Francisco Bay area management and sales force, serving 35 Home Depot, Expos’, and HD Pro operations. Orchestrated product development, client relations, new product rollouts and launches, and all sales force training. Managed revenue targets of $35M+. IKEA, Business Manager

Regulated annual revenue $330M+. Handled all cash operations and banking/credit functions. Trained and supervised 130+ associates with operational responsibility for customer service, product returns, loss prevention management, and succession training/development programs. EDUCATION

CALIFORNIA STATE UNIVERSITY, Sacramento, CA Business Administration Program CERTIFICATIONS

Situational Leadership I and II

The Ken Blanchard Companies

4 Disciplines of Execution

Franklin Covey-Gibraltar

Enrolled Agent

H & R Block

Serve-Safe Management Certificate

State of California



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