Human Resources Customer Service

Aida L. Ramos-Brown

ad0emr@r.postjobfree.com

317-***-**** (Cell)

Objective:

To obtain a position utilizing my proven administrative, computer and customer service skills, that offer the opportunity to use my current skills and offers performance based advancements.

Qualifications:

Self-motivated and a self starter, experience in instituting and conducting all phases of office procedures, organizing and coordinating, simple accounting, computerized payroll, bookkeeping, word processing and communication.

Experience:

•Precision Marble of Central Florida : September 2019- May 2023 Apopka, Florida Same as Below

Remote during Covid

•ConAgra Foods: April 2014- September 2018 Indianapolis, Indiana

Administrative Assistant/ Human Resources Support

Manage expense reporting, accurately update and manage calendars and directories. Organize, arrange and coordinate business meetings. Responsible for filing and document management. Serve as liaison for Human Resource Manager and Plant Manager for internal and external organizations. Provide Administrative Support and Human Resource Support as needed to member of Senior Leadership teams and employees. Room scheduling and food planning. Support and coordinate logistics for meetings and special events. Office Front desk support. Order supplies. Translate Human Resources investigations into Spanish. Develop files for Employees.

●ABM Industries: March 2012-February 2014 Indianapolis,Indiana

Accounts Payable/Payroll

A/P, billing, process invoicing for general ledger, invoice coding, payroll for 300 people. Accruals for attendance, vacation, and tardiness. Human Resources, customer service, receptionist, auditing, filing, hiring new employees, responsible for all files, I9’s, WOTC, medical files, drug screening, background checks, order supplies.

●IU Health: October 2011 –February 2012 Indianapolis, Indiana

Accounts Payable/Auditor

A/P, Auditing for IU Health, Arnett Hospital, Ball Memorial Hospital and all Clarian Health facilities.

Audited 8,500 accounts every week for the following, 500 daily.

Payments of utility bills, travel and expense checks for doctors, nurses and home care providers; patient refund and insurance bills and payments.

●Preferred Financial Solutions: Nov 2010- Aug 2011 Indianapolis, Indiana

Call Center/Collections

Inbound/Outbound call center environment, credit card relief for all Spanish speaking clients, payment center, collections. Handled approximately 300-350 calls per day.

●Precision Marble of Central Florida : Aug 2006-Aug 2010 Apopka, Florida

Administrative Assistant, Office Manager Remote

A/P, A/R, payroll, billing, time sheets, auditing, filing, customer service, process invoicing, invoice coding, human resource, bank deposits, credit card reconciliation, purchasing, contracts, order supplies, process payments, credit check, background checks

●Artistic Tile Company: July 2004- June 2006 Apopka,Florida

Administrative Assistant, Office Clerk

A/P, A/R, payroll, billing, time sheets, auditing, filing, customer service, process invoicing, human resource, bank deposits, credit card reconciliation, purchasing, contracts, order supplies, process payments, credit check, background checks.

●Pillow Express Delivery: Jan 1994 – May 2004 Indianapolis, Indiana

Executive Administrative Assistant, Office Manager, Human Resource Manager

A/P, A/R, payroll, billing, time sheets, auditing, filing, customer service, process invoicing, invoice coding, human resource, bank deposits, credit card reconciliation, purchasing, contracts, order supplies, process payments, credit check, background checks, track and collect delinquent accounts, coordinate job fairs, trade shows, planning committee meetings, process and submit document for special events, permits, certifications and wire transfers.

Technical Proficiency:

Microsoft Word, Microsoft Outlook,Microsoft Office,365, PeopleSoft, Kronos, AMAG Securities, Windows, Word Perfect, Excel, Laser jet printer and scanner, photocopiers, fax machines Quickbooks, Quicken, Rentgrow, Penchant software-database, Lexis Nexis,Hyphen Solutions, Credit Check, Lawson,Paychex,Intuit

Scored above the global average on Prove It Microsoft Excel 2007 test module. Scored 100% keystroke accuracy on Prove It Data Entry Alpha Numeric testing module.

Fluent in Spanish

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