Tiarah Cox-Fluellen

Work History

Constantly Caring Home Care -Human Resources Intern

Philadelphia, PA

**/****-*******

• Facilitated the coordinating and scheduling of interviews, aided the HR manager in the hiring process, and manage 100+ candidate communications alongside the HR manager.

• Familiarized with creating and maintaining 100+ employee records, including job descriptions, performance evaluations, and disciplinary actions.

• Collaborated with team members to conduct research and analysis on HR trends and best practices, resulting in the implementation of innovative HR strategies, contributing to a 10% increase in employee retention rates.

• Played a key role in processing and maintaining payroll, including tax forms and benefits for 100+ employees ensuring timely and accurate payments.

PCG Consulting- Remote Contact Tracer

Philadelphia, PA

09/2021-03/2022

• Employed motivational interviewing and cultural competency to conduct 20+ patient interviews daily for COVID-19 exposure tracking.

• Assessed signs and symptoms discussed exposure risks and elicited information on close contact.

• Facilitated testing and referrals to healthcare services and coordinated care resources as required.

• Offered guidance on self-isolation and guided patients with daily monitoring procedures.

Independent Traveling Massage Therapist

Philadelphia, PA

09/2019 - Current

• Traveled to 5+ clients’ homes and workplaces weekly to provide massage therapy services.

• Supervised all aspects of social media strategy, increasing Facebook following by 2x and Instagram following by 3x.

• Interviewed at least 5 patients every week to fill out paperwork, medical histories, or forms like intake or insurance applications.

• Managed all aspects of business operations, including scheduling appointments, managing finances, and maintaining 30+ client records.

• Developed and maintained strong client relationships through effective communication, personalized treatment plans, and customer service.

• Managed at least 5+ weekly appointments and travel logistics.

• Demonstrated a high level of professionalism and confidentiality in all ad0emq@r.postjobfree.com

215-***-****

Glenside, PA 19038

Skills

• Human Resources

• Data Entry

• Administrative Assistance

• Mental Health

• Crisis Intervention

• Wellness

• Manual Therapy

• Customer Relationship Management

• Contact Centers

Education

12/2023

Montgomery County Community

College

Blue Bell, PA

Associate degree: Business

Administration

03/2019

Montgomery County Community

College

Philadelphia, PA

Certification in Massage Therapy

Certifications

Pa Massage License-09/2019

Thai Massage Certification- 09/2020

interactions with clients.

• Adapted to diverse client preferences and needs, resulting in a 30% increase in client satisfaction scores and a 20% increase in treatment plan success rates.

• Analyzed financial statements, sales figures, and activity reports to identify areas for cost reduction and improvement resulting in a 15% increase in productivity and goal achievement.

Special Vacations – Per Diem Travel Counselor

Philadelphia, PA

07/2016 – Current

• Delivered exceptional support to individuals with special needs, during vacation including medication assistance, daily living activities, and ensuring safety while traveling via bus or plane.

• Facilitated payments via cash, credit, and debit cards and handled sensitive information with professionalism and discreteness.

• Managed hotel check-ins and coordinated vacation activities.

• Ensured exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Vmeraki Spa - Licensed Massage Therapist/Supervisor Philadelphia, PA

10/2019 - 09/2020

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

• Increased sales due to strong work performance, prioritizing individualized care plans, and maintaining a client-first approach.

• Maintained a clean and professional massage therapy environment with stringent adherence to sanitization protocols.

• Maintained client treatment records and designed long-term care programs for return customers.

• Administered safe, effective, and appropriate massage therapy techniques during customer appointments.

Humanus Corporation - PCA

King of Prussia, PA

05/2015 - 04/2016

• Develop and maintain an individualized student plan for each student with mental and physical disabilities, which involves collaboration with teachers, parents, and school administration.

• Coordinate and facilitate the implementation of accommodations and modifications to support student learning and academic success.

• Communicate regularly with parents, teachers, and school administration, regarding student progress, program goals and outcomes.

• Created and updated records and files related to student progress to maintain document compliance.

First Aid Certification

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