Quality Assurance Customer Service
Resume:
Megan J. Parks
Georgetown,De
****7
**************@*****.***
Objective
To obtain a position with a respected company that will utilize my knowledge and skills in management and quality assurance as well as my training experience, strong organizational skills, and ability to work well with others.
Qualifications
Results-oriented, high-energy, hands-on professional, with a successful record in training, customer service, communication transmission, and quality assurance. Focused on providing customer with the highest quality product and customer care.
Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, payroll, vendor relations, and other administrative tasks. Thorough computer knowledge including Microsoft Word, Works, Excel, Power Point, and Lytek Medical.
Education
Dawn Training Institute
Wilmington, Delaware
Certification in Medical Billing/Office
Health claims examination
2007
William Penn High School
New Castle, Delaware
Diploma- 1993
Relevant Experience
ShopRite March 2012-2022
Deli Night Supervisor-Manage 4-5 employees per shift. Assist customers with deli orders. Close deli to prepare for next day of business. Work hand in hand with upper management to ensure customer satisfaction. Rotate and ensure freshness and quality of deli items. ServSafe Certified.
Brew HaHa! October 2004-May 2010
Manager-Served patrons, interviewed and trained new hires, completed weekly payroll, performed daily cash reconciliation, oversaw daily functions, managed a staff of 7-8 employees. Continued positive relationship with all vendors. Ordered and rotated inventory. Worked cohesively with upper management to ensure quality customer service. Handled comments, complaints, concerns, questions, and praises from customers.
Family Medicine at Greenhill June 1999- February 2001
Medical Secretary-Checked patients in and out. Printed daily super bills for doctors. Answered and directed phone calls. Confirmed insurance coverage. Scheduled appointments for patients with practice. Contacted specialists to schedule special need treatments and tests. Obtained proper insurance authorization for referrals to specialists. Coded super bills using ICD-9 and procedure codes.
References Available Upon Request
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