Post Job Free

Resume

Sign in

North America Customer Experience

Location:
Brentwood, TN
Posted:
October 16, 2023

Contact this candidate

Resume:

Jagatheeswaran Ganapathy

Experience Summary

A result-oriented and technically sophisticated professional with 13 years and 11 months of experience in the areas of Software Developing & Programming in mainframe tech.

Diverse work experience in different functionalities of the application in both Development and Production Support. Have experience working in the project using Agile Methodology.

Proficient in CICS, Knowledge and hands on Experience in IMS DB and Natural Adabas.

Have more than four years of experience in banking domain and around 8 years of experience in Auto manufacturing domain.

Adept in end-to-end development of project from requirement analysis to system study, designing, coding, testing, de-bugging, documentation, and implementation.

Deft at mapping the requirements, custom designing solutions & troubleshooting for complex software

& applications problems.

Adroit in providing effective resolution to customer queries related to product and improving relationships with customer by anticipating customer future requirements, herby ensuring a positive customer experience.

Communicating with the users, collecting business requirements, Analyze the system, map requirements, and convert the requirements into technical specification and prepare the Project and Business Specification documents, preparation of user acceptance test cases and liaise with business users for any clarifications.

Working as an onsite SME Role in GRM application, Scheduling and Manufacturing Business areas of NISSAN North America Information systems Portfolio and manage all new development projects using TechM proprietary System and Business analysis process and tools.

Coordinate with the onsite and offshore project teams. Managing the coordination of the Vendors, Partners and working groups engaged in the project work

Detail Project specification documents and User acceptance test cases, release, and deployment plans. Professional Experience

Tech Mahindra Mar 2014 - Till Date

HCLT Jun 2010 - Feb 2014

Future Focus Infotech Sep 2009 - Apr2010

Technical Summary

Languages

• VS-COBOL II, JCL, CICS, SQL, EASYTREIVE, Db2,IMS Db, Python Technologies

Hardware: IBM Mainframe

Tools: File Aid, Endevor, Panvalet, Change Man, CA7, SMART TEST, Service Now, ISPW

Database: DB2, Natural Adabas, IMS DB

BMC Tool: Topaz workbench

Jagatheeswaran Ganapathy

Page 2

Platforms: OS/390, Z/OS, Windows XP, Windows 7

Agile Project tracking: Jira

Education

B.E – Electronics and Communications, Vel Tech, Anna University 2001-2005 Engagement Overview

Project: GRM Production Support

Designation: Team Lead

Organization: Tech Mahindra

Duration: Mar’2014 to Jan 2020

Onsite: Feb 2020 to till date

Role: Team Lead

GRM P1 package involves multiple applications under four keys Admin services, Inventory to Cash, Procure to Pay, and Plan to report.

Responsibilities:

Responsible for accepting the Incident and Service requests.

Analyzing the functional and Detailed Design specification if any requirement raised.

Development of programs and jobs using JCL, VS COBOL II, VSAM, DB2, CICS, NATURAL, IMS.

Responsible in production support activities and ensuring the batch cycle is completed on time. Also, fixing the issues within the timeline limit mentioned in Service Level Agreements (SLA).

Responsible in fixing abend such as Space abend, File contention errors, VSAM space abend, data issue and DB2.

Monitoring the Batch Cycles so that the business is not affected in SOB.

Handling Ad-Hoc Requests.

Analyzing the requirements, finding affected list of programs, and preparing test plans for Independent Unit testing along with Work package testing.

Debugging the system. Individually responsible for implementation.

Testing the Applications for business requirement and responsible for delivery from offshore. Performing System testing and capturing the log information if discrepancy, then resolving them in time.

Responsible for correct versioning of code by creating and moving the packages using Endeavor.

Takes care of RTB (24/7) production support, Job cycle monitoring, resolving the job abends, emergency bug fixes. Production issues analysis, bug fixing and service requests handling.

Incident Reduction. Stabilization initiatives and user ticket reduction. Performance tuning initiatives. SLA Management and Reporting.

Knowledge gap analysis and training. Knowledge management and system documentation.

Team mentoring and assisting them to improve their technical and functional knowledge. Jagatheeswaran Ganapathy

Page 3

Engagement Overview

Project: VIMS Auditor

Designation: Programmer Analyst Senior

Organization: Tech Mahindra

Duration: Mar’2014 to Feb 2015

Role: Senior Developer

An enhancement project, which V.I.M.S. pays incentives to wholesale/retail vehicles based on the incentive programs that the clients encoded. Auditors request extract of sales data for particular dealers within a certain period and load the data to their laptops. The Auditor visits the Dealers and makes changes to the data in the Workbench Application, then downloads the modified data, requests a mainframe job to create a What-if report with the corrected sales information. The Audited data is also loaded to the Mainframe for Corporate Approval and after the approval; the Corporate Sales Audit deletes the Audit.

Responsibilities:

Attended extensive meetings with both Business and field auditors to gather requirements.

Analysis and understanding the requirements and functional specifications.

Preparation of TS (Technical Specifications) based on the existing functionalityand requirements.

Created detailed technical design specification for enhancing the batch programs, care was taken to re-use most of the existing components/modules.

Developed new batch programs using COBOL, DB2, JCL, and VSAM.

Debugging and implementing the system using IBM Debug tools.

Prepared test plans for Independent Unit testing and System testing.

Performed Peer review and log any issues, track them until closure.

Maintained correct versioning of code by creating and moving the requests using Endeavor.

Status Reporting and Responsible for the final delivery, Engagement Overview

Project: CBA-CLS Support

Designation: Programmer Analyst Senior

Organization: HCLT

Duration: Jul’2012 to Feb’2014(2 years)

Role: Senior Developer

CBA-CLS Support is an archival project, which maintains minimum 7 years database. The reporting data should be made available whenever required for audit purpose via audit log Search screen. A new job was created to delete data stored in the Audit log table for more than seven years. The Existing Access database table structure was modified to include four columns that are required to capture the initiated timestamp, Authorizer ID, Initiator ID and Authorized timestamp. Jagatheeswaran Ganapathy

Page 4

Responsibilities:

Prepared Estimation for BPE.

Created new search screen Audit log using BMS.

Modified existing module as per the new requirement.

Developed new module for audit log search screen.

Set up meeting with DBA to create new table and support DBA.

Test the components and test case preparation.

Defect fixed while performing UAT.

Created the MOM and circulated the same.

Implementation plan prepared and scheduled meeting walk through BA and all downstream user.

Warranty support provided during implementation. Engagement Overview

Project: Harmonization R2.2

Designation: Programmer Analyst Senior

Organization: HCLT

Duration: Oct’2011 to Jun’2012 (1 year)

Role: Senior Developer

Harmonization R2.2 is a development project with COL as the front-end system where the client requests for any services that can be either creation of payments, fund-transfers, EOD balance inquiry etc. The requested services initiated by the client is routed to HBOS message switch which converts input XML format into ASCII format and will be sent to Business transaction manager (BTM). BTM performs the requested services by calling various General Purpose Modules (GPM) and send the Response to COL via HBOS message switch.

Responsibilities:

Requirement Analysis.

Preparation of design documents.

Developed new code and modified the Maps by using BMS.

Preparation of Unit test plan and executed Unit Testing.

System testing Support and UAT Support.

Attending status call with client.

Engagement Overview

Project: Customer Development Pool

Designation: Programmer Analyst Senior

Organization: HCLT

Duration: Jun’2010 to Sep’2011 (1 year)

Role: Senior Developer

Jagatheeswaran Ganapathy

Page 5

Customer Information System (CIS) is the central repository where all other applications in the Bank interface will obtain the Customer information. As part of migration, LBG planned to transfer all the data's from HBOS database to LBG database.

MI Extract: This will extract the data from HBOS database based on the customer's requirement. CPC Conflicts: The data that is present in CIS database will be edited and made compatible to fit into LBG database.

Product Migration: Based on the analysis of data present in CIS, LBG decided to migrate some of the Customer from HBOS to LBG database.

Responsibilities:

MLPD preparation and based on that developed new code.

Used Easytrieve for file corrections.

Used ENDEVOR Tool to work with Production and Test environments.

Data extracted with SQL queries using QMF and SPUFI.

Comparing the test results before and after performing the test.

Code review, test results review and documentation.

Prepared MOM and circulated the same within the team. Engagement Overview

Project: JVT TEB-Technology Expansion builds

Designation: Programmer Analyst

Organization: TCS

Duration: Sep’2009 to Apr’2010

Role: Developer

TEB for Technology expansion build is development project. MARGIN core batch Processing ensures more efficient capable of handling enhanced volume of Data. Margin core-processing was restructured from 4L processing to 20L processing which increased the batch processing efficiency by increasing CPU usage and data processing efficiency.

Responsibilities:

Developed Programs according to the requirement specifications.

Raised CIO request and DASD request for scheduler change.

Prepared Production Implementation plan and TDR.

Followed program coding Standards and attended MOM meeting.

Weekly once attended on-shore-call TEB Meeting and prepared TEB Tracking status.

Performed unit testing for modified components and completed system testing.

Followed the code review and test case review process.

Performed Peer review.

Jagatheeswaran Ganapathy

Page 6

Contact Details

Location : Tennessee

Mobile No. : +1-270-***-****

Mail ID : ad0em4@r.postjobfree.com

VISA : H1B

Expire : 2026/01

Linked in : https://www.linkedin.com/in/jagatheeswaran-g-9918b222/



Contact this candidate