Third Party Staff Development

LISA M. DEEGAN

Andover, MA Phone: (***) -***-**** Email: **********@***.***

Objective: Demonstrated the ability to be a very quick learner along with the aptitude for memorizing multiple codes or business transactions, while working under situations of pressure. Advanced expertise in locating various discrepancies, and experience with rectifying false transactions in financial settings.

Education / Career Development:

Northeastern University Bachelor of Science: Health Management w/ Minor in Business Magna cum Laude: 2020

Middlesex Community College Associate of Arts & Science May 2017

Experience:

Brighton Hospice: Director of Office Development Newton, MA May 24, 2022 –Present

Organizes and directs the agency's office staff functions under the supervision of the administrator

Implement policies and procedures

Employs qualified and competent personnel

Ensures adequate staff education through orientation and on-going staff development program

Supervise and evaluate the job performance of the personnel directly supervised including 90 day and annual reviews

Maintains Brighton records in accordance with policy regarding Paycom and other systems

Perform regular billing audits, to include admission, discharge, and end of month

Perform regular audits for Medicaid Room and Board 9. Support the Brighton team with cards, IDT preparations, birthday and anniversary recognition

Oversee and be involved in DME supply orders

Order office and clinical supplies as needed

Directly maintain the onboarding process and onboard new hires

Assist with referrals/admits when applicable and check insurance

Answer phones and maintain office when needed

Artis Senior Living: Director of Business Services Reading, MA April 6, 2021 – May 2022

Oversee processing of AR. Adjustments, private and third party agencies, and census information

Manages resident funds and maintains confidential files

Provides past due report concerning resident accounts to the Executive Director

Processes information in alliance with deadlines

Insures all new employees have been thoroughly interviewed and reference checks are on file

Insures no employee works more than three days without proper I-9 identification

Process maintain AP, ensuring all invoices are paid in a timely manner

Manage the front desk to ensure all guests are greeted properly and families receive highest quality of service

Immediately report work-related injury/incidents to the insurance company in accordance with Artis policies and procedures

Assures all staff are familiar with Worker’s Compensation procedures and reporting

Process payroll biweekly via Sunburst for all active employees

Performs all other duties as requested

Focus Care Inc.: Office Manager Woburn, MA March 9, 2020 – April 2, 2021

Monitor the division of ScribeEMR, ensuring professional correspondence via email and telephone to maintain a healthy list of outstanding revenue

Weekly Accounts Receivable maintenance for two divisions

Create Invoices for 2 Divisions via QuickBooks and PDF format

Daily monitoring of 5 active email inboxes

Daily check deposits/ mail upkeep

Monthly billing for the healthcare division, which requires immense attention to detail.

Daily, intricate use of Excel

Monthly reconciliation of credit card uses for the entire company.

Initiate occasional background checks for employees, including FBI checks, Child Abuse Clearance, and State Police Checks

Track/Distribute laptops for all employees/new hires

Monthly reconciliation of benefit bills, ensuring each employee has been billed accurately and monitoring for any revisions

Feinmann Inc.: Office Administrator Lexington, MA March 4, 2019 – March 6, 2020

Accounts Payable duties such as review and verify invoices and check requests, sort, code and match invoices, set invoices up for payment, weekly check runs with Sage Software

Process Payroll via ADP and 401K Contributions with Vanguard to ensure employees were paid accurately. Enter employees’ time allocations into Sage. Responsible to enroll new employees into healthcare plan, 401K, and life insurance

Sub-Contractor Administration ensuring all necessary paperwork including Certificate of Insurance,1099’s, and W9’s are up-to-date

Scheduling and conducting of lead intake phone calls, replenish/monitor office supplies, coordinate client meetings, track client information on 3 separate databases and ensure all information is precise, keep an ongoing inventory record and order employee uniforms, create new weekly timesheets for field employees

Event planning and coordination

Hospice Compassus: Angel Team Volunteer North Andover, MA March 1, 2019 – Present

Provide support to patients and their caregivers in the last hours of a patient’s life

Adhere to confidentiality concerning patient and family information

Contact the Angel Coordinator, PCS, or On-Call nurse with reports of change in patient condition or death

Submit written reports of volunteer activity in a timely manner

Maintain good communication with Angel coordinator and staff

Ramsay Welding & Fabrication: Billing Specialist Woburn, MA February 2013 – February 2018

Managed all office operations while office manager was on leave for over two months

Perform various functions via QuickBooks by printing/billing statements to accounts payable or receivable

Reconcile four business checking accounts weekly/monthly

Resolve administrative problems and inquiries in a timely and efficient manner

Accounts Payable duties such as review and verify invoices and check requests, sort, code and match invoices, set invoices up for payment, weekly check runs

Accounts Receivable duties such as generate and send out invoices follow up on

Collect and allocate payments, carry out billing, collection and reporting activities according to specific deadlines, interact with customers to resolve outstanding issues

Process Payroll via ADP and 401K Contributions with Vanguard to ensure employees were paid

Clark & Reid: Billing/Auditing Specialist Billerica, MA 2012 - 2013

Generate estimates for clients based on survey information and client contracts

Create and produce an invoice based on client contracts

Receive, research, and generate third party invoices

Audit drivers transactions/expenses

Assist with receptionist duties including answering incoming calls, directing calls to appropriate associates, distributing mail and supporting with clerical duties

Mahoney’s Garden Center: Bookkeeper/Admin./Customer Service Winchester, MA 2007 - 2011

Track all cash flows and rectify discrepancies

Answer multi-line phones for busy landscaping and nursery center

Perform a variety of clerical functions including preparation of excel spreadsheets for weekly sales

Handle cash receipts, tabulate petty cash, as well as sales drawers for all associates

Footlocker: Assistant Manager 1999 - 2005

Oversee a staff of 10 plus number of employees to ensure they were achieving our goals

Develop goal-oriented tactics to motivate the staff to meet our sales quota

Organize and implement marketing strategies within the store and create a positive customer environment

In charge of opening/closing of store, summarizing end-of-day sales, depositing funds appropriately

Additional Qualifications:

Capable of working under pressure in a fast-paced environment and setting clear goals for each project

Exceptional people skills and know how to work well in small or large groups

Skillful with Sage & QuickBooks accounting software including Accounts Receivables, Accounts Payables, Reconciliations, Purchase Orders, Managing Checkbooks, and Inventory

Highly touted professional with high levels of motivation and work ethic

Caring and attentive, helping to make a difference by volunteering to provide companionship to elderly patients in need with Hospice Compassus

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