Information Technology Customer Service
Resume:
Trellyon Elliott IV
Dayton, OH *****
*********@*****.***
Aspiring IT professional looking to utilize skills learned. Highly motivated to jumpstart a new career in Information Technology Critical thinker who address customer support issues quickly while exceeding performance standards
• Troubleshooting
• Operations Management
• Data Analysis
• Repairs and Installations
• Training and Development
• Policy Implementation
• WAN / LAN
• Communication
• Microsoft Office Suite
Authorized to work in the US for any employer
Work Experience
Junior Associate
Coforge - Dayton, OH
November 2022 to December 2022
Taking Users to MIT.EDU website.
Helping Users with Duo Mobile App.
Troubleshooting Mac books and Phones.
Assisting others with Physical Security with Card Readers. Resetting Kerberos Accounts along with Password Resets. IT Technician
Blackboard
July 2022 to September 2022
Position consist of helping people with the k12 website. Taking parents and students through troubleshooting computers. Reinstalling software for microphone and Webcam.
Giving customer service at 100 percent.
System restore and partion restore and system recovery. Reinstalling and repairing windows and using Microsoft products along with 365.
• Salesforce App
Inventory Specialist
Chewys
December 2020 to November 2021
Building Coordinator
The Way International - New Knoxville, OH
September 2003 to August 2019
Took care of many projects and building care and maintenance. Worked in position with others at work about 5 to 8 people. Hire and training people with safety protocols. Machine maintenance along with computer programing and voicemail updates and phone repair and taking care of people at the facilities. Customer Service
five Guys - Colorado Springs, CO
October 2003 to January 2004
· Ensured food and drink delivery were done in a proper manner by coordinating with kitchen and bar staff while maintaining a workstation clean and orderly according to the company's standards
· Analyzed Systems, troubleshooting and reorganization to customer support and satisfaction
· Assisted in conducting inventory; received, inspected, inventoried, loaded, unloaded, stored, delivered, and turned in organization and installation supplies and equipment Training
· Trained new hires in efficient service, and developed a rigorous training program
· Applied management skills overseeing individuals on day-to-day maintenance, scheduling and tech assistance
Admin Assistant United
States Navy
March 1999 to September 2003
Information Technology (Hands on Training)
U.S. Navy - Great Lakes Naval Training Center, IL
March 1999 to September 2003
· Upgraded all components of desktops, laptops, including hard drives, CPUs, memory, wireless network cards and many other peripherals
· Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices; installed, maintained, troubleshot, and uninstalled software, as well as peripherals
· Implemented mobile solutions including laptops, tablets and mobile communication
· Provided Wireless Network Support and install, configure and troubleshoot wireless access points
· Performed troubleshooting on different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning
· Monitored and administered IT systems of firms and made recommendations to senior instructors regarding hardware replacements, upgrades and new installations required Education
College Degree in IT
MyComputerCareer.com-TechSkills - Raleigh, NC
December 2020 to November 2021
College Degree in IT
High school diploma or GED
Skills
• Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System
Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors
Software: Microsoft Firewalls, Malware Identification, CIDR
• LAN
• TCP/IP
• Active Directory
• WAN
• Technical support
• Customer service
• Software troubleshooting
• Microsoft Office
• VoIP
• Microsoft Windows Server
• Help Desk
• SQL
• Operating Systems
• Network Support
• Mobile Devices
• Network Monitoring
• Disaster Recovery
• ServiceNow
• FTP
• VPN
• Linux
• Authentication
• System Administration
• Microsoft Exchange
• Paylocity (Less than 1 year)
• IT support
• Google Suite
• VMWare
• Virtualization
• Remote access software
• Computer hardware
• AWS
• Azure
• Microsoft SQL Server
• Firewall
• DNS
• TCP
• DHCP
• Live chat
• Leadership
• Sales
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Learning technology
• Computer literacy
• Computer networking
• Desktop support
• Search engines
• Financial services
• Tax experience
• Research
• Merchandising
• Software testing
• Agile
• Telecommunication
• Accounting
• IT
• PowerShell
• Network Engineering
• Zendesk
• SaaS
• HubSpot
• SAS
• SSO
• Adobe Acrobat
• Document management
• Presentation skills
• Microsoft Access
• QuickBooks
• SharePoint
• LMS
• Data collection
• Customer support
• Windows
• English
• Analysis skills
• Communication skills
• Salesforce
• Time management
• Typing
Awards
Battle E
March 2002
Assessments
General manager (hospitality) — Completed
September 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Working with MS Word documents (intermediate) — Completed April 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Proficiency with Microsoft Office: Mail & calendar (Mac) — Familiar April 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar
Mechanical skills: Monitoring — Familiar
April 2019
Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.
Full results: Familiar
Customer focus & orientation — Familiar
August 2020
Responding to customer situations with sensitivity Full results: Familiar
Scheduling — Completed
April 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Completed
Analyzing data — Familiar
May 2019
Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Full results: Familiar
Management & leadership skills: Impact & influence — Completed December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Technical support: Customer situations — Completed December 2021
Responding to technical support situations with sensitivity Full results: Completed
Technical support — Familiar
December 2021
Performing software, hardware, and network operations Full results: Familiar
Technical support — Familiar
December 2021
Performing software, hardware, and network operations Full results: Familiar
Technical support: Customer situations — Completed December 2021
Responding to technical support situations with sensitivity Full results: Completed
Retail customer service — Familiar
January 2022
Responding to customer situations in a retail setting Full results: Familiar
Customer service — Familiar
February 2022
Identifying and resolving common customer issues
Full results: Familiar
Technical support: Customer situations — Completed December 2021
Responding to technical support situations with sensitivity Full results: Completed
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Technical support — Familiar
December 2021
Performing software, hardware, and network operations Full results: Familiar
Customer focus & orientation — Completed
February 2022
Responding to customer situations with sensitivity Full results: Completed
Basic computer skills — Familiar
February 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Work motivation — Completed
March 2022
Level of motivation and discipline applied toward work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate