Trellyon Elliott IV

Dayton, OH *****

ad0eju@r.postjobfree.com

+1-614-***-****

Aspiring IT professional looking to utilize skills learned. Highly motivated to jumpstart a new career in Information Technology Critical thinker who address customer support issues quickly while exceeding performance standards

• Troubleshooting

• Operations Management

• Data Analysis

• Repairs and Installations

• Training and Development

• Policy Implementation

• WAN / LAN

• Communication

• Microsoft Office Suite

Authorized to work in the US for any employer

Work Experience

Junior Associate

Coforge - Dayton, OH

November 2022 to December 2022

Taking Users to MIT.EDU website.

Helping Users with Duo Mobile App.

Troubleshooting Mac books and Phones.

Assisting others with Physical Security with Card Readers. Resetting Kerberos Accounts along with Password Resets. IT Technician

Blackboard

July 2022 to September 2022

Position consist of helping people with the k12 website. Taking parents and students through troubleshooting computers. Reinstalling software for microphone and Webcam.

Giving customer service at 100 percent.

System restore and partion restore and system recovery. Reinstalling and repairing windows and using Microsoft products along with 365.

• Salesforce App

Inventory Specialist

Chewys

December 2020 to November 2021

Building Coordinator

The Way International - New Knoxville, OH

September 2003 to August 2019

Took care of many projects and building care and maintenance. Worked in position with others at work about 5 to 8 people. Hire and training people with safety protocols. Machine maintenance along with computer programing and voicemail updates and phone repair and taking care of people at the facilities. Customer Service

five Guys - Colorado Springs, CO

October 2003 to January 2004

· Ensured food and drink delivery were done in a proper manner by coordinating with kitchen and bar staff while maintaining a workstation clean and orderly according to the company's standards

· Analyzed Systems, troubleshooting and reorganization to customer support and satisfaction

· Assisted in conducting inventory; received, inspected, inventoried, loaded, unloaded, stored, delivered, and turned in organization and installation supplies and equipment Training

· Trained new hires in efficient service, and developed a rigorous training program

· Applied management skills overseeing individuals on day-to-day maintenance, scheduling and tech assistance

Admin Assistant United

States Navy

March 1999 to September 2003

Information Technology (Hands on Training)

U.S. Navy - Great Lakes Naval Training Center, IL

March 1999 to September 2003

· Upgraded all components of desktops, laptops, including hard drives, CPUs, memory, wireless network cards and many other peripherals

· Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices; installed, maintained, troubleshot, and uninstalled software, as well as peripherals

· Implemented mobile solutions including laptops, tablets and mobile communication

· Provided Wireless Network Support and install, configure and troubleshoot wireless access points

· Performed troubleshooting on different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning

· Monitored and administered IT systems of firms and made recommendations to senior instructors regarding hardware replacements, upgrades and new installations required Education

College Degree in IT

MyComputerCareer.com-TechSkills - Raleigh, NC

December 2020 to November 2021

College Degree in IT

High school diploma or GED

Skills

• Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, Malware Identification, CIDR

• LAN

• TCP/IP

• Active Directory

• WAN

• Technical support

• Customer service

• Software troubleshooting

• Microsoft Office

• VoIP

• Microsoft Windows Server

• Help Desk

• SQL

• Operating Systems

• Network Support

• Mobile Devices

• Network Monitoring

• Disaster Recovery

• ServiceNow

• FTP

• VPN

• Linux

• Authentication

• System Administration

• Microsoft Exchange

• Paylocity (Less than 1 year)

• IT support

• Google Suite

• VMWare

• Virtualization

• Remote access software

• Computer hardware

• AWS

• Azure

• Microsoft SQL Server

• Firewall

• DNS

• TCP

• DHCP

• Live chat

• Leadership

• Sales

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Learning technology

• Computer literacy

• Computer networking

• Desktop support

• Search engines

• Financial services

• Tax experience

• Research

• Merchandising

• Software testing

• Agile

• Telecommunication

• Accounting

• IT

• PowerShell

• Network Engineering

• Zendesk

• SaaS

• HubSpot

• SAS

• SSO

• Adobe Acrobat

• Document management

• Presentation skills

• Microsoft Access

• QuickBooks

• SharePoint

• LMS

• Data collection

• Customer support

• Windows

• English

• Analysis skills

• Communication skills

• Salesforce

• Time management

• Typing

Awards

Battle E

March 2002

Assessments

General manager (hospitality) — Completed

September 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed

Working with MS Word documents (intermediate) — Completed April 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed

Proficiency with Microsoft Office: Mail & calendar (Mac) — Familiar April 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar

Mechanical skills: Monitoring — Familiar

April 2019

Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation.

Full results: Familiar

Customer focus & orientation — Familiar

August 2020

Responding to customer situations with sensitivity Full results: Familiar

Scheduling — Completed

April 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Completed

Analyzing data — Familiar

May 2019

Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.

Full results: Familiar

Management & leadership skills: Impact & influence — Completed December 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Technical support: Customer situations — Completed December 2021

Responding to technical support situations with sensitivity Full results: Completed

Technical support — Familiar

December 2021

Performing software, hardware, and network operations Full results: Familiar

Technical support — Familiar

December 2021

Performing software, hardware, and network operations Full results: Familiar

Technical support: Customer situations — Completed December 2021

Responding to technical support situations with sensitivity Full results: Completed

Retail customer service — Familiar

January 2022

Responding to customer situations in a retail setting Full results: Familiar

Customer service — Familiar

February 2022

Identifying and resolving common customer issues

Full results: Familiar

Technical support: Customer situations — Completed December 2021

Responding to technical support situations with sensitivity Full results: Completed

Call center customer service — Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Technical support — Familiar

December 2021

Performing software, hardware, and network operations Full results: Familiar

Customer focus & orientation — Completed

February 2022

Responding to customer situations with sensitivity Full results: Completed

Basic computer skills — Familiar

February 2022

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Work motivation — Completed

March 2022

Level of motivation and discipline applied toward work Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate