HENRY A. ORTEGA

**** ******* ***, ***** ** *****

Cell: 917-***-****

Email: ad0ej9@r.postjobfree.com

Office Manager. Used top-notch organizational skills to handle accounts receivable events both in-person and virtual. Enhanced morale of staff and students with outstanding people skills: Awarded the Virtuoso Excellence award in 2021 for Creating 1,500 virtual events using the Cvent Virtual Attendee Hub, and 750,000 annual registrations while projecting 21,000 hours in 2021.

WORK & LEADERSHIP EXPERIENCE

United Federation of Teacher Office Events and Marketing Services Wall Street, NY

52 Broadway, New York, NY December 2015 – present

Contract negotiation for event builds for in-person, virtual, and hybrid.

Deliver venue selection and management, Knowledgeable venue sourcing

Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, conducting research, and creating reports on a system-wide level.

In-depth knowledge of the full production process and audio for Event in a Box

Event closing – provide the client with a reconciled budget, schedule post-conference debrief / surveys, and generate initial and final feedback for potential rescheduling.

Manage multiple workstreams concurrently with consideration for prioritization, complexity, influence, and levels of involvement required to advance initiatives.

Lead event technology efforts for hybrid programming, targeting audiences both in-person and virtual

Lead premier planning efforts across all UFT events, conferences, and meetings from request, through execution and post-event reporting across all of the Cvent platform

Event Liaison between all borough offices, central offices, and department staff.

Training staff on the Cvent reporting platform.

Research and troubleshoot certificates, email creation, and survey builds.

Serve as the primary administrator for the Cvent event management platform.

Configure and customize the platform to meet the specific requirements of each event.

Set up event registration forms, attendee tracking, and payment processing.

Collaborate with stakeholders to gather event details and translate them into Cvent settings.

Ensure the accuracy and completeness of event data and troubleshoot any platform-related issues.

Stay up to date with Cvent system updates, new features, and best practices.

Design and develop event websites using various platforms and tools (e.g., WordPress, HTML/CSS).

Collaborate with event organizers to understand their branding requirements and create visually appealing websites that align with the event theme.

Customize website templates to include event details, agendas, speaker information, and registration forms.

Optimize websites for search engines (SEO) and ensure mobile responsiveness.

Incorporate multimedia elements, such as images, videos, and interactive features, to enhance user experience.

Conduct regular website maintenance, including content updates, bug fixes, and performance optimizations.

Operations Officer Assistant New York, NY

Head Quarters 2nd Battalion 69th Infantry, New York, NY December 2005 – June 2013

•Oversaw the care and maintenance of the unit’s personnel and equipment valued in excess of $26,000,000.00

•Developed and implemented a quarterly training plan, which resulted in a 20 percent increase in operational

effectiveness.

Established all life support functions including barracks space, medical treatment, maintenance requirements, and force protection measures for 200 personnel.

Rocky Mountain Express Bronx, NY

Logistics broker May 2009 –August 2011

•Managed all phases of large-scale construction projects ensuring on-time completion within the budgetary guideline

•Provided direct sales support for customers (vista Foods, Produce).

•Developed a marketing strategy to obtain new business accounts.

•Communicate with current customers daily to ensure the highest level of service is maintained

Additional Information

•Multilanguage translator for companies Rocky Mountain Express, Americold, and John Morrel. Would track and trace shipments and would have to translate with the shipper and receiving personnel.

•Licenses for CPR, AED (Automated External Defibrillator), and Oxygen administration.

Software Application

•Microsoft Word, Microsoft Excel, Microsoft 365, Microsoft Project, Microsoft Outlook, Microsoft Publisher, Microsoft Broderbund Print Shop, and Microsoft Office.

Event planning software: Social Tables, Cvent, Cvent Attendee Hub, Cvent On-Arrival, Salesforce.

Event planning certifications:

Cvent Account Administrator Certification,

Cvent Diagramming and Seating Certification

Cvent Event Diagramming Certification,

Cvent Event Management Advanced Certification

Cvent Event Management Certification,

Cvent Hybrid Events Certification,

Cvent System Administrator Certification,

REFERENCES FURNISHED UPON REQUEST

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