Destiny Nelson

**** *** ****** ********, ** *****

Cell: 762-***-**** ad0ej5@r.postjobfree.com

SUMMARY

To pursue a position that will allow great growth potential highly related to my professional working experience. I wish to continue to excel and advance based on my great achievements of exceeding all goals. Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills.

PROFESSIONAL EXPERIENCE

Alabama Poolworks

2020-2021

Front Counter Retail Associate

Follows cash handling procedures including counting cash, checks, charges, and comps and completing settlement cards and envelopes

Answer incoming guest, internal and outgoing calls, including radio communications

Assist with opening/closing duties of the pool area and with maintaining the appearance of the pool deck throughout the shift

Input daily reports (opening and closing) into proper files

Assist staff in preparing and stocking cabanas for guests

Using proper judgment and multi-tasking abilities to meet the demands of a fast-paced luxury environment

Responsible for keeping inventory on all lost and found items

Shell; Fairhope, Al

Gas Station Attendant.

2020-2021

Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.

Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.

Prepare daily reports of fuel, oil, and accessory sales.

Order stock and price and shelve incoming goods.

Sell prepared food, groceries, or related items.

Clean parking areas, offices, restrooms, or equipment and remove trash.

Provide customers with information about local roads or highway

Key holder

Opened and closed

Daily counts (Tobacco, lottery, cash)

Data entry

TSYS; Columbus,Ga

2018-2019

Customer Service Representative

Cross-trained and provided customer service for clients with reward points, travel, and general inquiries about their accounts.

Guaranteed positive customer service experiences and resolved all customer complaints.

Executed outbound calls to existing customer base resulting in 100% increase in sales

Circle K; Columbus, Ga

2017-2018

Assistant Manager

Collaborate with management team to complete daily objectives and plan crew assignments.

Maintain thorough and accurate inventory audits to maximize store profit.

Monitor customer preferences to determine focus of sales efforts.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Resolve customer complaints regarding sales and service.

Walmart; Ozark, AL

2015-2016

Customer Service (seasonal)

Greeted customers

Organized displays to attain full store appearance.

Operated computer and cash register to complete sales transactions.

Answered phone and ensured messages were relayed.

Maintained retail shelf label pricing.

Rotated and stocked inventory (front).

Completed planograms

Arranged delivery of products.

Prepared store for daily opening and closing.

New Georgia Project; Columbus, GA

2013-2014

Political Campaign Worker

Contacted voters on the phone and in-person to ask brief, prepared questions related to local issues and candidates

Engaged potential voters through door-to-door communications

Data Entry

Completed daily and weekly reports and met all goals and metrics

Communicated with voters via phone, email, and chat.

Worked as a team

Kept track of voters conversations and made brief notes

Communicated with business owners

EDUCATION / CREDENTIALS

Jordan High School; Columbus, GA

High School Diploma

Alabama State University-Online; Montgomery, AL

Bachelor Degree in Business

QUALIFICATION

Excellent customer relation skills

Account Management skills

Sales skills

Cash register experience

Microsoft Word, Excel, PowerPoint, Outlook

Accurate & proficient data entry/10-key abilities and 45WPM

Proficiency PC skills; Word, Excel, PowerPoint, Outlook

REFERENCES

References Available Upon Request

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