Customer Service Business Management
Resume:
CURRICULUM VITAE
Samuel l mokone
INTRODUCTION
I am reliable, ambitious, energetic and trustworthy. I am capable of dealing with different kinds of people and situations, to improve my flexibility and organizational skills.
I have several years’ experience in the Retail space working for different FMCG shops operating in different market segments. This has built my character to be able to adapt to dealing with different customer segments and different working environments.
I am a business minded individual always striving to achieve profitability in my unit, whether it is managing costs or growing sales. Dealing with different kinds of people and situations improved my interpersonal and social skills.
I believe that these assets will stand me in good stead for any future position I undertake.
PERSONAL DETAILS:
NAME:
Samuel
HOME LANGUAGE:
South Sotho
SURNAME:
Mokone
OTHER LANGUAGE:
English, Afrikaans, IsiZulu, Xhosa and Venda
ID NUMBER:
HEALTH:
Excellent
NATIONALITY:
South African
CONTACT NUMBER:
GENDER:
Male
EMAIL ADDRESS:
ad0eiy@r.postjobfree.com
MARITAL STATUS:
Single
RESIDENTIAL ADDRESS: 19 Mount Road
9 Kew Garden
Amanzimtoti
4126
DRIVER’S LICENCE:
Code 10 (C1)
EDUCATION:
2000: Matriculated at Maxeke High School
SUBJECTS PASSED: English
South Sotho
Maths
Accounting
Business Economics
Economics
TERTIARY EDUCATION:
Institution: University of Stellenbosch
National Diploma in Management
Major Modules Financial management II, III
Management I, II, III
National Diploma Level 4 Wholesale and Retail
Additional modules taken Financial accounting
Business management
Communication
Work Study
Economics Production Management
Graduated in 2014
APPOINTMENTS:
Company Name : Checkrite Store
Position : Store Manager
Duration :2022 till now
Duties and Responsibilities *Manage the entire floor
*Customer service
*Store profitability
*Manage budget
*Controlling expenses
*Drive Sales
*Ordering stock
*Training and developing staff
*Overseeing security
*Controlling Shrinkage
*Perfomance Management and staff
*Handling IR
Company Name : Game Massmart
Position : Sales Manager
Duration : 2019 – 2020
Duties and Responsibilities: *Manage the entire shop floor
*Stock management
*Customer service
*Store profitability
*Day to day running of the store with regards to company policies
*Motivate staff
*Drive sales
*Manage budget
*Monitoring performance and identify market trends with regards to local and international market
*Constantly monitoring all aspect of the business that gives risk to shrinkage
*Complete understanding of system and policies also standard operation procedures (SOP)
*Fully trained on latest version of S.A.P
*Controlling expenses
Reason for leaving: Contract Terminated
Company Name : Cambridge Food Ransburg Branch
Position : Store Manager
Duration : 2017 - 2019
Duties and Responsibilities: *Store profitability, Sound stock management, excellent service to our customers, A clean, safe working and shopping environment.
*Efficient management of suppliers of service, Drive sales, manage budgets and ensure budgets and financial performance are aligned with targets at store and department level.
*Monitor performance trends to identify and respond to local competitors and other areas of opportunity, constantly monitor all aspects of the business that give rise to shrinkage
*Drive sales, manage budgets and ensure budgets and financial performance are aligned with targets at store and department level. Monitor performance trends to identify and respond to local competitors and other areas of opportunity. Constantly monitor all aspects of the business that give rise to shrinkage, a complete understanding of systems, policies and standard operating procedures (SOPs)
Reason for leaving: Joining Massmart
Company Name : Pick ‘n Pay (KwaMnyandu – Umlazi)
Position : Store Manager
Duration : September 2010 – November 2017
Duties and Responsibilities: *Expense Control
*Quality Customer service
*Ordering stock
*Controlling shrinkage, promotion of stock, presentation, and Hygiene
*Oversee security
*Preparation of budget and forecasting
*Training and developing staff
*Preparing monthly reports
Reason for leaving: Resigned
Company Name : Boxer Sharpeville
Position : Branch Manager
Duration : October 2009 – August 2010
Duties and Responsibilities: *Preparation of budget and Forecasting, Training, and development of staff of staff
*Customer service quality management
*Manage HR
*Oversee security control
*Business growth
*Prepare monthly reports
*Manage service levels
*Oversee the recording of invoice and Expenditure
*Lead, manage and supervise staff development
*Performance management etc managing staff of +-150 perm/casual
Reason for Leaving: Resigned
January 2007 to September 2008
. Branch Manager for Boxer Eskcourt “Natal”
. Branch Manager for Boxer Bushbuckridge “Limpopo”
. Branch manager for Boxer Giyane Build “Mpumalanga”
January 2007
Branch manager for Boxer Rustenburg “North west”
Duties and Responsibilities:
Business growth
Preparation of monthly report
Service level check and maintenance
Training and development of staff
Oversee Security quality
Manage staff of +-150 permanent and casual
Company Name : Shoprite Checkers Pty Ltd
Position : Floor Manager
Duration : July 2001 – September 2004
Duties and Responsibilities:
Expense control
Managing staff, ordering stock, maintain hygiene standards
Attend to customer queries and service, grow business unit
Manage shrinkage
Overseeing service department
Company Name : Pick ‘n Pay Dunswart (Franchise)
Position : Manager
Duration : October 2004 – September 2005
Duties and Responsibilities:
Checking operation as n whole
Controlling Expenses
Controlling shrinkage
Company Name : Pick ‘n Pay Mini Kyalami (Franchise)
Position : Sales Manager/Admin Manager
Duration : October 2005 – December 2006
Duties and Responsibilities:
Handling customer queries
Ordering stock
Stock Analysis
Controlling
Shrinkage
Updating daily reports
Customer service champ, promoting stock.
REFERENCES: Khanyi Ndlela – Human Resources (Cambridge Stores)
Sipho Mashale – Regional Manager (Cambridge)
Lucas Mvelase – Store Manager (Game Massmart )
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