Katherine Melanie Sneller

**** ******** *** **

Grandville MI. 49418

616-***-****

ad0eiu@r.postjobfree.com

OBJECTIVE

To obtain a position in a fast pace setting where Client Service and Support are a priority. I want to be a part of improving people's lives. I desire an environment that applauds successes; strives to continuously improve; appreciates creative thinking; interacts well as a team in effort to fulfill a clear mission; and one that values autonomy. Having an opportunity to perform a wide variety of tasks, to juggle multiple responsibilities, to never have two days alike; and having opportunities for professional growth and advancement are highly desired.

EXPERIENCE

World Mission, Grandville MI — Store Manager 2019 to Present

Supervise a crew of 6; open and close store, run daily sales reports, verification of cash/credit sales, make deposits, verify cash and balance the drawer, training volunteers, and work as the Lead Cashier. Responsible for providing individual and group motivation, solving worker relationship issues, and providing training in various departments. Regularly reaching daily, weekly, and monthly production goals byway of strong leadership. Providing top notch, friendly and knowledgeable customer service both internally and externally is paramount to the success of management and for our store. I continue to grow our customer base by intentionally working to build personal relationships with each guest. Greeting everyone, smiling, listening, and helping with a positive attitude makes a lasting impact.

●Leadership Team Member

●Marketing Development Support

●Supply Ordering

Fellowship CRC, Grandville MI — Lead Custodian 2021 to Present

Established a personalized cleaning program to include proper use of a new chemical program, MIOSHA Compliance, and safety usage/application.Responsible for entire upkeep of the building to include but not limited to ordering and maintaining supplies, floor care, glass, vacuuming, restroom cleaning, maintenance of paper and cleaning products, office and classroom cleaning, weekly sanitization, trash and recycle collection and distribution, opening and closing facilities, ensuring building security, and reporting to Buildings And Grounds Committee monthly. I serve as the contact person for booking all church/room rentals, maintain calendar of facility use, and determine deposits/refunds. Assist with all set up and take down before and after events.

Goodwill Industries, Grandville MI – Case Manager 1995 to 2009

Maintained a caseload of 25-40 persons with disabilities, including both physical and mental health issues, interested in obtaining competitive employment or volunteering. I was blessed to lead persons with a wide range of abilities, backgrounds, and preferences in their quest to obtain competitive employment. While assisting these individuals in discovering their gifts, talents, and goals, I was able to help them design personalized service plans. Together we set, monitored, and reviewed employment goals; arranged job tryouts; worked on soft job skills such as hygiene; held mock interviews and created resumes; all leading to employment. This was a fast-paced position requiring both independent and team working skills. Flexibility and ability to multi-task were crucial to be successful in this position as was my attitude of empathy, a willingness to continuously go the extra mile while maintaining boundaries, and a vast knowledge of community resources. My passion to serve others drove me: my rich success was evidenced by my monthly placements and my upbeat, energetic, eager to learn, and sincere attitude contributed to my success. Extensive record keeping, data tracking, and case noting helped me stay organized and focused.

Receptionist/Administrative Assistant

As an Administrative Assistant I worked to support various office personnel to include the VP Assistant, Accounting, and Human Resources. I ran the front desk, operated a 45+ extension switchboard, greeted guests, and performed data entry. It was my responsibility to make travel arrangements, plan and reserve space for company meetings, make food arrangements/ catering, and maintain office supplies. Creating correspondence letters; supporting the Marketing Department; and generating daily, weekly, and monthly reports also became regular components of my position as a result of my strong learning aptitude. I highly enjoyed the diverse population of people I served and the wide variety of responsibilities this position entailed. Working at a fast pace and multitasking kept me engaged and excited to report to work each day. As I grew this position I was able to directly engage with and regularly interact withnProgram Clients and their CasevManagers. Ultimately, these amazing, life-changing client interactions are what led me to become a Case Manager for Goodwill Industries.

Blackmer Pump, Grandville, MI - Project Coordinator 1992 to 1994

As the Project Coordinator my responsibilities included supporting 12 engineers with project details. This could mean running blueprints, project timing communications, calendar management, presentations, travel arrangements, greeting customers, answering phones, or all of the above. I also operated the switchboard and assisted the sales team with meeting their goals.

Grand Rapids Community College - Registration Specialist 1990 - 1993

Electronically Registering day and night students for classes in-person, over the phone, via mail, or email was the main priority in this role. Working judiciously to assist students with class selection and creation of a satisfactory schedule that included required classes, class availability, and were conflict-free from personal commitments was the on-going challenge. I was often recognized and sought out for my ability to easily navigate numerous obstacles to create highly acceptable schedules for students. With my keen ability to consistently provide continuous impeccable customer service both internally and externally with an attitude of genuine helpfulness I was able to thrive in and enjoy this position. This job was fast paced, detail oriented, and customer service driven. Computer and data entry skills were essential and math skills were helpful. I also ran nightly reports, printed transcripts, collected fees, and assisted with Financial Aid.

West Michigan Community Bank, Hudsonville MI -Teller Summer 1990; Summer 1991; Summer 1992-1994; then Full time and as a Sub until 2009.

Providing stellar customer service with a friendly and helpful demeanor was key to being a successful Teller at West Michigan Community Bank. As a teller, I was responsible for all savings, checking, money market, and small business account transactions to include cash and direct transactions. I opened and closed accounts, transferred money to and from various accounts, and typed special account checks. Balancing the drawer nightly, cash verification, account research, and data entry were required.

Hoffman Chiropractic Life Centers, Jenison –Receptionist/Front Desk 1990-1993

This position involved work for a 6 doctor practice. Initially, I was employed as a receptionist but was quickly noticed for my excellent customer service skills and my easy ability to genuinely connect with the patients. I was promoted very soon after being hired. I continued answering phones as backup but began running the front desk; greeting all guests; making outside sales calls; efficiently scheduling both old and new clients; verifying Insurance and obtaining EOB to review with patients; reviewing billing and payment history with patients; collecting payments; making deposits; rooming patients; obtaining demographic information; patient education; x-rays; and discussing treatment plans, recommendations, and options all became my responsibilities. I loved and thrived in this patient-focused provider office.