Customer Service Support
Resume:
SHAQUA’ MCGREGOR
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
EXPERIENCE
Customer Service Representative
Randstad Solutions Miami, FL February 2022 - July 2023
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Advisor
July 2021 - February 2022
With appointments, medical claims, and billing concerns
G4S secure solutions Duties: Secure premises at Palmetto
Economic Self Sufficiency
DCF August 2018 –May 2020
Process cases, appoint intake interview
Provide resources
Security officer
Allied Universal Security January 2019 - July 2021
Camera system for safety of Patients/ staff
Secure the premises
Security Officer
School, School of Arts February 2017 - January 2019
Cashier/ Customer Service
Macy's Miami Beach, FL June 2015 - February 2017
Shopping needs, cash out, purchases, and process Credit Card payments.
REFERENCES
Reference Available Upon Request
CONTACT
**************@*****.***
Belle Glade, Florida 33430
SKILLS
Certifications/Licenses/Skills
Class D Security License
Medical Records/ Scheduling
Microsoft Office
CPR/ BLS
Administrative skills
Multi-line phone use
40WPM
Customer Service skills
Summary of Qualifications
Call Management
Inbound and Outbound Calling
Technical Support
Microsoft PowerPoint
Positive and Professional
Scheduling
Typing Proficiency
Problem Resolution
Client Relations
Spreadsheets
Data Entry
Quality Assurance Controls
Computer Proficiency
Administrative Support
Active Listening
Typing 35 WPM
EDUCATION AND TRAINING
AA Degree
Miami Dade Community College
May 2014
HS Diploma
Miami Central Senior High School
June 2012
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