ABRAHAM CHRISTIANA OMOBOLA

Address: **, **** ******, ********, *****-Iju, Lagos

Permanent Address: 8, Bola Ibrahim Close, Olaogun, Agbado, Ogun State 081*-***-****, 081******** ad0ega@r.postjobfree.com

Date of Birth 10-02-1997 Sex Female

PROFESSIONAL PROFILE

A detailed-oriented, achievement-driven and highly organized individual with demonstrated history of delivering top quality service with quantifiable outcome to firms. Have strong ability to take initiatives, committed to continuous learning and excel at completing multiple tasks with little or no supervision and following through to achieve set goals timely and accurately. Possess excellent leadership, managerial, communication and relational skills with high degree of open mindedness and adaptable to change which helps foster effective relationship with all levels of management, seeking to leverage skills and competencies in increasing organizational profitability. Core Competencies

• Pay close attention to details while documenting and recording data and test results in addition to using data and result to substantiate decision making.

• Competent in assessing priorities and managing a wide variety of complex activities simultaneously in a time-sensitive environment, meeting deadlines.

• Exhibit excellent interpersonal skills and demonstrate strong communication abilities while interacting professionally with diverse individuals.

• Possess ability to remain presentable, calm and composed under pressure and deliver efficiently in fast paced and highly competitive environment.

• Possess outstanding organizational ability with problem-solving approach to challenges.

• Possess strong ability to identify problems and suggest intelligent solutions to tackling them.

• Ability to work under pressure and multi task effectively • Good Verbal communication & interpersonal Skills

• Attention to Detail.

• Persuasive

Technical Competencies

• Possesses current knowledge of profession.

• Good numerical skills and an understanding of statistics.

• Teamworking skills.

• Good Analytical skills

• Commitment to Task

Professional Experience

CUSTOMER CARE OFFICER (ACCESS BANK PLC) OCT.2021- PRESENT Key Responsibilities

• Processed customer requests for services, such as additional checks, change of address and reissue of statements.

• Performed duties related to working with a bank's customers and helping customers understand their accounts.

• Checked status of bank accounts, explain incurred fees and help customers with any issues pertaining to account.

• Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements

• Educate customers on product options and technology issues and Cross sell bank products

• Manage customer and bank privacy

• Manage and pass on customer feedback

• Effectively use a variety of computer programs to access customer details and databases, and research options

• Continual awareness of compliance requirements

• Duties included basic teller transactions and cash handling for individual and business accounts.

• Maintained customer confidentiality, privacy and security

• Quickly and effectively solved customer challenges

• Perform cash and check balancing by ensuring all the daily and monthly cash counts are accurate.

• Review all the ATM balances

• Ensure that all customer needs are met and handle appropriately during their initial contact.

• Maintain customers' accounts (including lost/stolen checks, check cards, stop payment etc.)

• Review customers' accounts for transactions accuracy.

• Provide outstanding assistance to customers with all their banking transactions and services. SALES EXECUTIVE (GNOSI MANAGEMENT CENTRE, ECOBANK, AGEGE IJU BRANCH) AUG.2020- OCT. 2021

Key Responsibilities

• Assisted in selling various products for organization and ensured optimal level of customer services through various sales calls on telephone.

• Administered and ensured compliance to all sale objectives.

• Managed selling of various products in professional manner.

• Monitored all customer queries and ensured timely response to all issues.

• Maintained and updated knowledge on all company products and services.

• Maintained knowledge on all competitor products and services and analyze all advantages and disadvantages for various products.

• Documented and maintained all records of sales activities and provided updates as per requirement.

• Managed various documents for all sales sources efficiently.

• Administered all underwriting process and maintain records for same.

• Participated in all departmental meetings and provide training for same. ASSISTANT QUALITY CONTROL OFFICER FEEBEE’S ROYALE DELIGHT FOODS, ALLEN-IKEJA, LAGOS NOV. 2019-MAY 2020

Key Responsibilities

• Responsible for all levels of quality control/quality assurance.

• Inspected raw materials to ensure consistency and integrity.

• Tested a certain percentage of all products based on industry standard.

• Analyzed consumer complaint data to drive to product manufacturing improvement and followed-up regarding quality and food safety issues noted by consumers.

• Conducted training programs for food safety and quality issues.

• Directed and managed suppliers’ food safety and quality practices (facilitated site of co-manufacturers and vendors for compliance). Ensured that all processes related documentation and programs are managed and maintained.

CHEMISTRY TUTOR-NYSC OKIGWE NATIONAL GRAMMAR SCHOOL, IMO STATE OCT. 2018-OCT 2019 Key Responsibilities

• Exhibited excellent communication skills demonstrated through effective classroom presentation and creation of detailed lesson plans.

• Closely monitored the academic performance of students and provided assistance where necessary.

• Assessed and looked after students’ progress throughout the term and work closely with other staffs to efficiently plan and coordinate academic activities.

• Identified student's individual and collective learning needs and planned, prepared and delivered lessons designed to capture students' interest and maximize individual learning.

• Developed a friendly and conducive learning environment that enhanced learning and participation of students in class.

• Initiated and closely monitored laboratory practical sessions to better enhance students understanding of the subject.

• Maintained accurate and detailed classroom records of students’ academic activities.

• Thoroughly evaluated students’ performance and designed better teaching and learning methods to enhance learning, resulting in increased performance of students. QUALITY CONTROL INTERN FEDERAL INSTITUTE OF INDUSTRIAL RESEARCH, OSHODI MAR 2017-SEPT 2017

Key Responsibilities

• Monitored and evaluated quality control procedures and production processes at 100% for completeness, safety and accuracy to avoid erroneous production of products as a result of quality control review failure.

• Performed quality control on all incoming raw materials to insure potency and purity of materials to be used in production processes.

• Inspected all quality test data and results, ensuring accuracy of results and transfer of test data and results to superiors to facilitate production processes.

• Developed a simple down-hole testing system to determine the composition of formation fluid using wire-line formation tester and near infrared spectrometer.

• Acquired in depth knowledge of the production of biodiesel as well pulp and paper using agro waste.

• Conducted chemistry experiments and performed extensive research on prevalent literatures, attended lab group meetings and developed presentations.

Educational Background

Ajayi Crowther University, Oyo State

Bachelor of Science in Industrial Chemistry (Second Class Upper) Professional Certifications

2018

National Youth Service Corp Discharge Certificate

2019

Corporate Finance Institute (U.K) 2019

Excel Crash Course Certificate

Corporate Finance Institute (U.K) 2019

Accounting Fundamental Certificate

Occupational Safety and Health Association (OSHA ACADEMY U.K) OSH Supervisor Certification

Referees

2019

DADA OLUYOMI IBRAHIM OMOBOLA LATEEF

Chief Executive Officer. Senior Treasury Assistant (Supervisor) Feebee's Royale Delight Foods Central Bank of Nigeria 7 Oluwaleimu St, Allen, Ikeja Tinubu Square, Marina Ikeja, Lagos. Lagos Island, Lagos

+234 803-***-**** +234 803-***-****

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