Ally Cowell

Best Phone: 660-***-****

Availability for the interview: Anytime within 24-48 hours’ notice Best email: ad0efr@r.postjobfree.com

Location: Lebanon, MO 65536

Authorized to work in the US for any employer.

Education

● College Degree in CNA, ECC - Union, MO January 2015 to May 2015

● Certifications and Licenses: First Aid Certification, CNA, BLS Certification, CPR Certification, ICD-10 Skills

● Experienced in working with customers, Strong customer service skills, Organizational skills.

● Cooperative working relationships with supervisors and co-workers.

● Ability to schedule and coordinate multiple projects and successfully meet deadlines.

● Excellent communication skills and professional demeanour gained through extensive interaction in the public and leadership roles within the workplace.

● Knowledgeable and connected to community, sensitive to cultural differences and backgrounds.

● Have experience in Azure Medical Scheduling, Microsoft Office, Medical Records, Nursing, Salesforce, Epic, Filing, CPT Coding, Patient Care, Medical coding (1 year), Insurance Verification, Dental Office Experience, HIPAA, Medical Receptionist.

Professional Experience

Customer Services Representative

VXI Global Solutions - Remote

May 2021 to January 2023

● Resolved inbound customer calls and inquiries in a professional and empathetic manner.

● Managed and resolved identified client issues for assigned customer accounts.

● Responded to inquiries from customers to provide information about their accounts or services offered by the company.

● Answered customer's questions to help selecting, understanding plan benefits, resolved customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility. Data Entry

Sutherland Global Logistics - Lebanon, MO

June 2022 to September 2022

● Resolved inbound customer calls and inquiries in a professional and empathetic manner.

● Kept records of customer interactions, processed customer accounts and filed documents.

● Entered data into systems based off scenario from medical provider.

● Utilized electronic records to code procedures and examine insurance codes.

● Conducted audits and coding reviews to ensure all documentation is accurate and precise.

● Communicated with insurance companies about coding errors and disputes.

● Conducted customer service surveys.

Substitute Paraprofessional/nurse

Knob Noster Schools - Knob Noster, MO

September 2016 to January 2019

● Assists students in daily assignments in the absence of classroom teacher.

● Implements daily routine for students as a group and individually.

● Completes paperwork and grade assignments for classroom students.

● Serve as an advocate for students individually to meet their daily needs.

● Reports to classroom teacher on completed tasks and issues during the day. Medical Clerk/Receptionist

Sterling - Whiteman AFB, MO

February 2017 to October 2018

● Assisted military personnel and their families with their medical records.

● Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

● Appropriately scheduled patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation

● Responsible for maintaining and updating patient medical records.

● Appropriately scheduled patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation

● Resolved escalated patient issues using key subject matter knowledge.

● Entering personal information into HAIMES and AHLTA. RCA Rural Carrier Associate

Usps mail carrier - Knob Noster, MO

April 2017 to March 2018

● Cased, sorted and organized daily mail for delivery to rural customers.

● Managed front counter of a post office as a clerk to sell stamps, boxes, and other items.

● Worked with the general public to answer questions at the post office.

● Organized mail according to address and location before it is provided to the mail carrier who will actually deliver it.

● Weighed packages and applies the correct postage for consumers.

● Ensured that mail brought in by mail carriers is properly routed so that it can get to the correct destination.

● Recorded, tracked, and effectively resolved incidents and queries and complaints. Cardiology Technician

Bothwell Regional Health Center - Sedalia, MO

September 2017 to January 2019

● Assists patients in administering cardiology testing.

● Answered phone calls and greeted patients as they enter the facility, provided information to patients and employees by answering questions and requests.

● Explains the process and procedure to each patient.

● Accurately documented patients inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.

● Appropriately scheduled patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation

● Responsible for maintaining and updating patient medical records.

● Prepared patients and the work area for treatments and procedures

● Coordinated the daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance.

Certified Nursing Assistant Home Health Aide

Mederi Care Tenders - Sullivan, MO

January 2013 to December 2016

● Accepts and facilitates new client referrals.

● Implements plan of treatment and care for client's daily living needs.

● Kept detailed records of patient interactions and reported observations.

● Maintained records of patient care, condition, progress, and problems.

● Reported changes in the physical, mental, and emotional conditions of clients to relevant parties.

● Completes paperwork for assessment, disposition, and vitals for each client.

● Serves as an advocate for clients, assisting them with personal care needs.

● Makes recommendations and referrals for further medical needs.

● Data Entry and payroll.

Independent Living Specialist

Heartland Independent Living Center

January 2014 to December 2015

● Performed in-home assessments and created interventions for home bound clients.

● Created and assessed treatment plans.

● Developed and implemented goals.

● Served as an advocate for clients regarding physician and patient care.

● Organized and filed appropriate paperwork for client treatment plans. Inspector and Auditor of All Apparel

Paramount Apparel International - Sullivan, MO

January 2012 to December 2014

● Assisted with returns and repairs of clothing.

● Responsible for communicating concerns and issues with the products.

● Used discretion and independent judgment, pro-actively consult with customers to assess their needs, developed solutions, recommend the right products.

● Educated and advised customers on services offered.

● Recorded, tracked, and effectively resolved incidents and queries and complaints. Home Health Aide

Tri-County Center for Independent Living - Rolla, MO January 2009 to December 2012

● Provided initial assessment for client needs.

● Coordinated and implemented schedules for bathing, cleaning, shopping for clients.

● Created and implemented treatment plans for each individual client and worked with them to attain their individual goals.

● Served as an advocate for clients so they could maintain community living.

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