Muhammad Noman Khan

*** ******** **

Gaithersburg MD 20878

Contact # 240-***-****)

ad0efc@r.postjobfree.com

Objective

To serve the humanity and also get a position in well reputed organization where I can apply my skills and education in such a way that is beneficial for both the organization and myself to be a successful factor in a growing, dynamic organization where my skills and experience will be voluble.

Education

Masters in Business Administration (MBA)

The University of Wales, 2012

Postgraduate Diploma Business Administration

The EBMA, UK, 2011

Graduation Bachelor of Commerce (B.Com)

University of Karachi, 2007

Intermediate HSC

Govt. Degree Science College Gulshan-e-Iqbal, 1999

Matriculation SSC

Karachi Board, 1997

Key Skills

•Office Management

•Teambuilding & Supervision

•Staff Development & Training

•Policies & Procedures Manuals

•Report & Document Preparation

•Spreadsheet & Database Creation

•Accounts Payable / Receivable

•Bookkeeping & Payroll

•Records Management

•Meeting & Event Planning

•Inventory Management

•Expense Reduction

PROFESSIONAL Employment

Administrative Assistant 2004-2009

PATEL HOSPITAL Karachi

Supervising staff to ensure compliance with store procedures.

Scheduling and payroll management to be on top of every week ahead with flexible timings for everyone.

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.

Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.

Confident with IT and the basic office software packages (Word, Excel, PowerPoint etc).

Comprehensive knowledge of equality and diversity issues.

Excellent administration skills.

Answering and resolving queries accurately, in a courteous and confident manner.

Setting up new and effective systems and processes.

Handling staff recruitment and appraisals.

Dealing professionally with all correspondence, complaints and queries.

Planning, organizing and controlling the entire office administration

Managing the clerical aspect of the organization and coordinating it with every department

Perform book keeping processes and organize the storage of data

Developing budgets and implementing them accordingly

Work with human resource departments and hire candidates within the estimated budget

Coordinate with the accounting team and carry out financial transactions

Manage facilities within all departments

Calculate and organize the office space efficiently

Store Manager 2010- 2012

Pizza GoGo UK, London

Recognized numerous times for being top Sales Representative.

Handle cash register with £5,000 to £7,000 sales every day.

Merchandising of different products attractively to capture maximum sales including promotions.

Responsible of training and development of new hires to get maximum output.

Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.

Recommended solutions within customer budgets and proactively followed up with all leads.

Dynamic customer service professional experienced in both call-center and retail store settings.

Build and maintain enduring customer relationships to boost sales and generate repeat business.

Liaised with partners, vendors, clients and external accountants

Maintained control of assets and inventory

Manage, schedule, co-ordinate office functions and activities for twelve-person sales office

Monitor achievement of sales objectives and key performance indicators

Review and track daily sales reports

Prepare monthly sales summaries and reports

Follow up on customer calls and complaints

Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries.

Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

Account Payable - Maintain vendor file, Approve invoices, process invoices for payment, run reports, print and sign checks, research/resolve vendor problems

Account Receivable - Apply checks, bank deposits, Maintain Customer file, Check reconciliation, Collection

Billing - Invoice Customer, Generate credits and various invoice adjustments, complete AIA and custom forms

Payroll - Process weekly, verify hours, Union reports, Garnishments, Maintain Employee file, calculate bonuses and commissions

Financial - Closing of Month/Year-end financial, Compiled financial reports pertaining to cash receipts, expenditures and profit and loss

Purchase - Generate Purchase Orders, Order material and distribute reports, verify invoices to Purchase orders for accuracy

Warehouse - Schedule delivers, Receive orders, resolve any order problems, Track Inventory, Conduct Inventory audits, complete full Inventory yearly, Maintain Inventory Database and Experience with DOT and OSHA regulations

Branch Manager 2012- 2015

United Bank Limited Karachi

Recognized numerous times for being top Sales Representative.

Responsible of training and development of new hires to get maximum output.

Build & progress Customer Relationship.

Well versed in all Branch Banking operations.

Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.

Reviewed and verified transactions to ensure proper processing according to established quality standards.

Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.

Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance on 3 annual audits.

Ordered supplies and materials, ensuring sufficient on-hand inventory and securing sensitive and propriety items.

Opened/closed accounts including Checking, Savings, Money Market, Certificates of Deposit; ordered bank supplies, ATM/debit cards; processed wire transfers, ACHs, Cashier's Checks, stop payments, loan payments and loan applications. Provided navigational assistance with online and mobile banking.

Led bank's Customer Service Recognition Committee to ensure that representatives were appropriately acknowledged for providing superb customer service.

Provide essential banking and financial services by producing daily operations reports, manage overdrawn account reports, and track significant change in balances for large business and government accounts.

Certified Consumer Lender, providing strategies, tactics, and implementation plans that lead directly to financial improvements for my customers.

Facilitate customer awareness of additional services cross sell banking services which produces new clientele as well as extends services to existing customer base.

Train and mentor new Customer Service Representatives.

Manage multiple tasks in a pressured environment such as assisting tellers, other customer service representatives as well as support branch management.

Shift Manager 2015- 2016

Pizza Hut Gaithersburg,MD

Recognized numerous times for being top Sales Representative.

Handle cash register with $5,000 to $7,000 sales every day.

Merchandising of different products attractively to capture maximum sales including promotions.

Responsible of training and development of new hires to get maximum output.

Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.

Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service.

Recommended solutions within customer budgets and proactively followed up with all leads.

Dynamic customer service professional experienced in both call-center and retail store settings.

Build and maintain enduring customer relationships to boost sales and generate repeat business.

Maintained control of assets and inventory

Monitor achievement of sales objectives and key performance indicators

Review and track daily sales reports

computer skills

Windows XP, Seven, Eight

Power Point

Excel

Word

Knowledge of accounting, human resources and business management principles and procedures

Language proficiency

English, Urdu

PERSONAL INFORMATION

Date of Birth: 10/11/1980

Contact this candidate