PATRICK O. ERUJA
** ***** *****, ********, **, Canada • Cell: 204-***-**** • ad0ees@r.postjobfree.com
Professional Summary
A results-driven, self-motivated, and quality-focused individual with over four years of experience as an administrative assistant, and customer experience specialist. Strong organizational skills, effective time management, as well as the ability to collaborate with internal and external stakeholders. Proficient and certified in Microsoft Word, Excel, PowerPoint, and Outlook. Seeking an opportunity where I can utilize my professional and analytical expertise to contribute to the business and provide exceptional services. Work History
Administrative Assistant, June 2018 to Date
TTEC – Winnipeg.
Performed administrative duties including answering phone calls, managing of company records, filing, data entry, receiving, processing, and recording invoices. Strong and proficient computer skills and proficient with software applications like Microsoft Word, Excel, outlook, and PowerPoint etc.).
Providing confidential administrative support such as preparation and maintenance of both manual and electronic documents
Ability to work independently with minimal to no supervision with high level of initiative. Strong communication and interpersonal skills including the ability to establish and maintain professional working relationships with staff at and stakeholders. Provides organization and problem-solving skills with ability to stay work-focused in, analyzing, compiling and summarizing information.
Excellent verbal and written communication skills with experience in formatting types of submissions with high level of accuracy
Ability to handle sensitive and non sensitive information with sound judgment and reasoning skills. Experience in communicating with clients both by telephone and in person. Check and verify outdated data to necessary changes ton records. Managed, organized, and updated office inventory and data base. Maintained office system and programs in collaboration with supervisor. Filed, copied, scanned, and printed documents on behalf of the company. Administrative Assistant March 2018 to June 2018
Deer Lodge Centre (WRHA) Internship
• Supported departments with administrative duties.
• Taken note of the minutes of meetings and performed proofreading.
• Verified outdated data and made any necessary changes to records.
• Updated training evaluation using Excel template.
• Managed, organized, updated, and maintained office inventory and database.
• Maintained the office systems in collaboration with the supervisor.
• Created PowerPoint presentations for training purposes.
• Filed, scanned, copied, and printed documents on behalf of the company. Customer Service Representative, Dec.2016 to Feb. 2018 Conquest Marketing-Portage Avenue, Winnipeg.
Received payment from customers with accuracy of billing. Processing customer transactions with prompt and accuracy Greet and welcome customers in a polite manner.
Perform administrative task of answering phones and email, receiving visitors and photocopying. Attended to customers’ requests and enquiries about the company’s products and policies. Assisted customers with choosing products to suit their needs. Advised customers on the company’s reward and loyalty benefits on their patronage. Maintained daily cash and sales registers.
Applied company policies and procedure in customer interaction and desk work. Worked with customer service to resolve customer complaints. Ability to multitask effectively and work under pressure. Volunteer Experience
St. Emile Catholic Church, Winnipeg, MB January 2018-Date Administrative Officer
• Booked seminar venues, managed guest lists, and organized refreshments for events.
• Answered multi-line phones, routed telephone calls, greeted and assisted visitors.
• Attended to clients by fulfilling customers’ requests, answered questions, and provided the necessary information.
Education
• CDI College: Diploma (Graphic) August 2020 Winnipeg
• High School Certificate (GED): June 2015
Radiance High School - Festac Town, Lagos Nigeria
Skills and Qualities
Excellent communication skills
Strong interpersonal skills
Customer service-oriented
Speed and accuracy
Friendly and Courteous
Attention to Details
Knowledge Retention
Time management skills
Calm under pressure
Excellent numerical skills
Organisation
Great team player
Ability to multitask effectively.
Openness to learning and new
opportunities.
Ability to work alone
References available on request