Sales Strategy Customer Service

Delray Beach, FL ***** 954-***-**** ************@******.***

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JEAN CATALANO

PROFESSIONAL SUMMARY

Reliable, Top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking and passionate job seeker with strong organizational skills. .

SKILLS

Credit Card Applications

Managing Cash Register

Customer Assistance

Retail Transactions Processing

Rewards Programs

Stocking and Replenishing

Credit and Cash Transactions

Exceeding Customer Expectations

Suggestive Selling

Register Opening and Closing

Merchandising and Display

Positive Customer Engagement

Team Goals

Team Collaboration

MS Office Proficiency

Case Management

Document Preparation

Postage Meter

Exhibit Preparation

Document Management

Document Proofreading

Letters and Documentation

Intake Services

Administrative Support

Court Administrative Processes

Appointment Setting

Client Correspondence

Word Processing

Executive Calendars

WORK HISTORY

STORE ASSOCIATE 10/2020 to Current

Bed Bath & Beyond

Greeted customers, helped locate merchandise, and suggested suitable options.

Prioritized helping customers over completing other routine tasks in store.

Provided exceptional services and pleasant shopping experiences to retail customers.

Increased sales and customer satisfaction through personalized servicing.

Developed strong rapport with customers and created positive impression of business.

Located merchandise across various stores to address customer needs.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Maintained up-to-date knowledge of store sales, payment policies and security standards.

Engaged in friendly conversation with customer to better uncover individual needs.

LEGAL ADMINISTRATIVE ASSISTANT 05/1992 to 08/2005

Carlton Fields

Handled office scheduling and made notes for deadlines, motions, and other important dates..

Prepared and drafted correspondence and legal forms to maintain smooth communications.

Completed electronic filings, initiated billing statements, and managed firm administrative matters.

Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.

Scheduled and coordinated meetings between legal teams and clients.

Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.

Prepared and managed attorney travel itineraries to optimize scheduling.

Scheduled appointments, court appearances, and depositions for busy law firm.

Processed expense reimbursements and updated accounts with current information.

Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.

Filed court documents and legal pleadings with court clerk on behalf of attorneys.

Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.

EDUCATION

Seaford Senior High School, Seaford, NY 1971

High School Diploma, Secretarial Studies And Office Administration

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