Employee Engagement Management System. Human Resources, Leave Manageme
Resume:
POMPI MAZUMDAR
Redmond, Washington, United States of America Contact: +1-425-***-**** E-Mail: *****.********@*****.***
QUALIFIED & EXPERIENCED HUMAN RESOURCE MANAGEMENT PROFESSIONAL
Total 10 + years of Corporate Experience with companies like:
AT&T Global Services, National Instruments & TJX Companies
AREAS OF STRENGTH
Over 10 + years of expertise in: Human Resource Management General Administration Management Recruitment Talent Acquisition Manpower Planning Policy Implementation Process Documentation Performance Management System Statutory Compliance Management Payroll Support Management Leave Management Compensation & Benefits Management Employee Relations Management Employee Engagement People Management Event Management Vendor Coordination & Vendor Management Management of Contractual Agreements I Facility Management
LATEST CORPORATE EXPERIENCE
June 2022 – Present Home Depot – Redmond, WA
Special Customer Service Associate
Responsible for taking care of the needs of the customers in the floor
Responsible for main line floor transactions a the register
Responsible for lining up the customers with the respective departments based on their requirements
Responsible for training the new hires
Responsible for facilitating the customers with the company credit cards for better savings and offers
September 2021 – February 2023 TJ Maxx – Bellevue, WA
Merchandise Operations Coordinator (Supervisor),Associate
Responsible for processing and preparing merchandise for the sales floor
Promote credit and loyalty programs during customer interactions; Awarded for empathizing with customers leading to improvement in store rating
Maintain current, fresh, and fashionable features
Communicate with management and Associates when setting and addressing priorities
Processes cash register transactions accurately and efficiently
Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store
Provide and accept ongoing recognition and constructive feedback
Ensures adherence to all labor laws, policies, and procedures
Support and participate in store shrink reduction goals and programs
Promote safety awareness and support maintenance of a risk-free environment
PREVIOUS CORPORATE EXPERIENCE
May 2018 – Sep 2019 PRIME FOCUS LIMITED - Hyderabad (INDIA)
Assistant HR Manager
Taken care of Recruitment which includes reviewing resumes, scheduling interviews, streamlining the process, conducted 1st round of telephonic interview, followed up, scheduled tests, negotiated and finalized the compensation based on the approval of the management, released Offer letters and followed up till the day of their joining.
Taken care of Post joining formalities which includes filing, documentation, new Joining Applications forms, facilitating them with Corporate Salary Account, Creation of their Employee id and Identity cards, taken care of their sitting arrangements, Updated all the details in the HR database, facilitated them with the Medical Insurance and other formalities in co-ordination with the Admin Team and the IT team.
Taken care of the leave management system of the existed employees and the new additions.
Taken care of the Complete Payroll Processing Cycle by providing all necessary inputs which includes new joiner details- additions of new joiners, compensation breakup details, Loss of Pay details, attendance details, details of the exit employees, deductions, miscellaneous details, bonus/allowance/advance payment, leave balance after adjustment etc.
Implemented general set of rules and regulations in the division for smooth Office operation and timely delivery of Projects.
Resolved harassment cases within the Organisation through 360 degree feedback and had one to one discussion with each and every employee.
Initiated birthday celebration in the division on monthly basis.
Worked in the process to initiate Rewards and Recognition for all the employees who completed 10 years of the service in the organization and who contributed a lot to build the division.
Taken active part in initiating a process for organizing trips on yearly basis to motivate the employees.
Conducted one to one discussion with the employee for the following year performance appraisal.
Issued HR letter/ Employment proof letter to all the employees based on their requirement on daily basis.
Resolved employee queries and grievances on daily basis.
Played an active role in Employee Engagement. The latest Employee Engagement Program centered around Christmas Day Celebration, Pongal Celebration, Republic day Celebration, Women's Day celebration, Holi Celebration followed by Ugadi Celebration focusing on themes such as culture, dress code concerning the common and active participation amongst various teams and groups to initiate team building spirit and motivated them with Winners Prizes and Gifts for their active participation.
Conducted meetings with department heads to implement flexible and comfortable policies for the employees.
Rolled out almost 100 pending Offer letters in the first few months of joining.
Taken care of Exit Interviews, Documentation, and issued Experience & Relieving letters.
Taken care of the provident fund queries and after exit queries.
Feb 2013 –Oct 2013 National Instruments - Bangalore (INDIA)
HR – Admin Associate
Handled a wide gamut of HR responsibilities and Admin responsibilities, detailed below:
Admin Responsibilities:
Was responsible for sending calendar invites to Managers, managed calendar for my reporting Manager, taken care of the sitting arrangement of the new joiners, coordinated with the IT depart for issuing access card and identity card.
HR Generalist:
Was accountable for managing a spectrum of activities spanning Personnel & HR of organization compensation, payroll and salary negotiations
Ensured personal & professional development of personnel, involving employee orientation, development and training
Employee Engagement:
Actively conducted Employee-Engagement activities with a view to address employee’s concerns, grievances and help the team in collecting documents from the employees for Income Tax purpose
Acted as a single point of contact to handle grievances, policy related queries, one-on-one connect and other HR issues
Planned & organized ‘fun at work’, periodical seminars / meetings, cultural activities & celebrations
Recruitment & Talent Acquisition:
Organized interviews and updated candidates on relative feedback
Handled the gamut of recruitment process like scrutinizing, short listing, interviewing candidates, managing salary negotiations.
Strategic Support:
Updated the management on a variety of matters including absence, poor performance, terminations, disciplinary and grievance matters
Provided valuable assistance to employees in the areas like compensation and benefits, appraisals, incentives, leave & attendance in co-ordination with delivery manager
HR Reporting & Documentation / Payroll:
Maintained the employee files in electronic & paper form along with report Generation of Loss Of pay List, checklist of Attendance, Payroll Statement, CTC Report, Cash Payments, etc.
Carried out induction & other joining formalities such as preparation & issuance of Offer Letter, Appointment Letter and CTC structure, PF transfer & withdrawal for new employees
Provided current & prospective employees with information about policies, job duties, working conditions, opportunities for promotion and employee benefits & incentives
Statutory areas & Payroll:
Prepared summary of new joinees and resigned employees.
Delivered ‘Pay-slips’ with all statutory deductions & prepared ‘Summary of Pay-slips’ including leave calculations in coordination with accounts department.
Managed employee queries with regard to their deductions, settlements and supported their requirements.
Helped the team members in collecting documents from the employees for Income Tax purpose.
Training & Development:
Learnt and assisted in training needs and development
Worked on invitation emails and reminders
Exit Formalities - Taken care of Exit Interviews, Documentation, and issued Experience & Relieving letters
Apr 2012 - Feb 2013 AT&T Global Business Services India Pvt. Ltd - Bangalore ( INDIA)
HR Country Operations Specialist
Handled joining formalities and induction programs
Handled complete process of filing and documentation on behalf of the entire department
Worked on Process Documentation
Worked on Leave Management System
Resolved employee queries with required paper works and system generated letters
Arranged joining kits, facilitated the new joiners with all bank opening formalities & insurance formalities
Partially assisted and helped various team members in performance appraisal letter, payroll inputs and helped them in collating data for settlement process
EARLY CAREER/BEGINNINGS
Jan 2011 – Jun 2011 VRL Automation Pvt.Ltd – Bangalore ( INDIA)
HR Manager
Administered compensation, benefits and performance management systems, and safety and recreation programs.
Identified staff vacancies and recruited, interviewed and selected applicants.
Allocated human resources, ensured appropriate matches between personnel.
Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Performed difficult staffing duties, including dealing with understaffing, resolved disputes, and administered disciplinary procedures.
Planned and conducted new employee orientation to foster positive attitude toward organizational objectives.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Analyzed training needs to design employee development, language training and health and safety programs.
Planned, organized, directed, controlled or coordinated the personnel, training, or labor relations activities of an organization.
Conducted exit interviews to identify reasons for employee termination.
Prepared and followed budgets for personnel operations.
Maintained Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
Jun 2007 - Aug 2010 National Instruments (R & D Division) – Bangalore ( INDIA)
HR/Administrative Specialist
Recruitment:
Handled end to end Recruitment solutions including personal interviews with candidates
to ascertain their competencies, skills & aspirations (positions, salary, relocation aspects Etc.)
Co-ordinated for Campus Recruitment
Interacted with the Consultants, Head hunting
Performed activities like Internal Job posting and Employee Referral schemes to
fill up positions.
Maintained a track on selected candidates with joining date and updating to the management.
Analyzed the resource requirement for different functions & roles in coordination with the delivery managers.
Monitoring the overall Induction, Joining formalities & Settlement Process
Was responsible for drafting offer letters, appointment letters, confirmation letters, relieving letter and experience letters.
Helped the new joiners understand the policies and procedures and helped them to settle down in the company.
Conducted Exit interviews – reports, relieving & settlement process.
General HR areas:
Coordinated all functions of Personnel & HR of the complete organization.
Clarified employee’s queries about the HR policies, understanding the employee concerns, escalating to appropriate levels and ensuring the resolution of the concerns
Handled employee relations and the training calendar for the employees.
Handled all employee relations activities/employee satisfaction survey in coordination with senior team members
Coordinated activities for organizing training programs.
Collected and collated feedback from the participants in the training program.
Initiated ‘fun at work’, periodical seminars / meetings, cultural activities & celebrations.
Supported senior team members in effective ‘retention policies’ to reduce attrition & improved employee performance levels through teamwork, suggestion box, counseling, Rewards & Recognition / Appreciation letters, incentive schemes, Professional work environment, training & employee values.
Worked on Appraisal forms – feed back – assessment / increment policies & reports
General Office Administration:
Took care of general office administration, was responsible for overseeing facilities, planning, directing & managing office assets, stationeries, petty cash, travel, accommodation, contractual agreements, managing housekeeping employees & supervisors in compliance with the labour and statutory laws, maintained calendar invites, worked on training needs, facilitated identity and access card in coordination with IT department, maintained attendance record and closely worked with vendors to facilitate various process based on the requirement of the division, taken part in event planning and management.
Nov 2006 – Jan 2007 Cusat Technology Pvt.Ltd
Trainee HR
Sourced profiles from job portals
Coordinated with job seekers over phone
Assisted teams with their recruitment needs through liaison with agencies/ advertisers
LICENSES & CERTIFICATIONS
1.Certification Prep: Professional in Human Resources (PHR)®from LinkedIn Learning
2.Certification Prep : SHRM CP from LinkedIn Learning
3.Dealing with Microaggression as an Employee from LinkedIn Learning
4.Developing Resourcefulness from LinkedIn Learning
5.Mastering Self-Leadership from LinkedIn Learning
6.Skills for Inclusive Conversations from LinkedIn Learning
7.Leading Your Org on a Journey of Allyship from LinkedIn Learning
8.Diversity, Inclusion, and Belonging from LinkedIn Learning
9.Developing a Diversity, Inclusion, and Belonging Program from LinkedIn Learning
10.Learning Word Desktop (Office 365/Microsoft 365) from LinkedIn Learning
11.PowerPoint 2016 Essential Training from LinkedIn Learning
12.Learning Excel Desktop (Office 365/Microsoft 365) from LinkedIn Learning
13.Office 365 New Features (Microsoft 365) from LinkedIn Learning
14.Excel: PivotTables for Beginners from LinkedIn Learning
15.Excel Essential Training (Office 365/Microsoft 365) from LinkedIn Learning
16.Excel Quick Tips ( 2018 ) from LinkedIn Learning
17.Excel : Introduction to Formulas and Functions from LinkedIn Learning
18.HR as a Business Partner from LinkedIn Learning
19.Human Resources Foundations from LinkedIn Learning
20.Human Resources : Payroll from LinkedIn Learning
21.Human Resources : Compensation and Benefits from LinkedIn Learning
22.Performance Management : Setting Goals and Managing Performance from LinkedIn Learning
23.Strategic Human Resources from LinkedIn Learning
24.Strategic Thinking from LinkedIn Learning
25.Dealing with Difficult People in your Office from LinkedIn Learning
26.Adapting Leadership to Behavioral Styles from LinkedIn Learning
27.Employee Engagement from Linkedin Learning
28.Introduction to Employee Relations from Linkedin Learning
29.Preventing Harassment in the Workplace from Linkedin Learning
30.Introduction to Photography from LinkedIn Learning
31.Photography Foundations : Exposure ( Part 1) from LinkedIn Learning
32.Core HR Certification from HR House & British English Language Courses from HR House, Bangalore
ACADEMICS & CREDENTIALS
2006 Master of Business Administration - Human Resource & Marketing from Sikkim Manipal University,
India
2004 Bachelor of Arts - English from Assam University, India in 2004
IT Skills:
MS Office Suite (Word, Excel & PowerPoint)
Advanced excel reports (pivot table, auto filters, vlook up, Hlookup and Xlookup for MIS reports preparation)
Payroll Software (basic knowledge)
Peoplesoft Software
Internet Applications
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