STEPHANIE BRYANT 484-***-**** • ad0e91@r.postjobfree.com

Detail-oriented professional skilled at building relationships with key stakeholders across an organization, including internal teams, clients, vendors, and business partners. Organized and collaborative team player adept at managing projects, coordinating data and resources for multiple business units, and communicating to various departments to ensure consistent service delivery for accounts. Seeking opportunity within a service-minded culture that empowers growth. AREAS OF EXPERTISE

Client & Stakeholder Relations Account Management Relationship Building Interpersonal Communications Service Delivery Data Management HIPAA Regulations Process Improvements Retention Strategies Shipping & Receiving Processes Office Management Administrative Support Schedule & Calendar Coordination Reporting & Analysis Multiline Telephone Reception Conflict Resolution Accounts Receivable & Payable Yardi Student Affairs Billing & Invoicing Event Planning Project Management Social Media Outreach MS Office PROFESSIONAL EXPERIENCE

PROMEDICA SKILLED NURSING & REHAB (GENESIS) 3/2022–Present Medicaid Liaison Specialist

Build trust with residents and families to gather documentation, review appropriateness of services, and determine eligibility for benefits. Develop and refine SOPs for processing Medicaid applications and recertification materials, as well as establish clear goals and procedures for tracking status of existing applications. Responded to subpoenas for data and records. Ensured compliance with PA 162.

• Monitored deadlines for cases and communicated across organization to ensure timely responses.

• Represented organization and stakeholders during appeals hearings and filed submissions for appeals with courts.

• Supported diverse team with other operational needs, such as insurance reviews, office operations, and research.

• Navigated organizational change when ProMedica was acquired by Genesis Skilled Nursing and Rehabilitation. ASSOCIATED BUILDERS & CONTRACTORS, INC. 2/2018–2/2022 Director of Admissions

Oversaw daily operations of Admissions office for program supporting construction professionals in seeking continuing education. Built relationships with employers throughout region and promoted programs and services to drive business development. Maintained rapport with both employers and employees to ensure retention and satisfaction. Managed registration of students and programs with Department of Labor and other government agencies. Ensured student data and records were in compliance with confidentiality, privacy, and data security guidelines. Purchased supplies. Coached and mentored team of 10, ensuring adherence to service delivery standards.

• Streamlined procedures for processing applications and managing registration to improve student experience, increase efficiency across team, and enable growth.

• Planned and executed various events, which included leading planning for graduation ceremonies.

• Engaged with HR team and other leaders on recruiting, hiring, and training staff to meet program goals.

• Served as primary liaison to students, resolving questions and challenges about programs to meet account needs and drive retention of more than 80 program enrollees.

• Named Sponsor for Department of Labor during tenure, acting as point of contact on employment issues. Global Tax & Leasing LLC 10/2015–1/2018

Licensing Agent/Support Services Coordinator

Reviewed and qualified prospects for real estate sales teams, as well as processed incoming lease applications for approval. Conducted credit and background checks. Built relationships with prospective tenants and followed up with leads. Managed Accounts Receivable and Accounts Payable for property. Prepared documentation, such as leases, and oversaw signings. Facilitated site inspections prior to move-in and following move-out. Monitored occupancy and retention rates, as well as made recommendations to leadership on improving tenant experience. Maintained compliance with all fair housing laws.

• Acted as point of contact for residents of nearly 300 apartments, customizing communications for each tenant based on their needs and personalities.

• Partnered with Assistant Property Manager on compliance initiatives, reporting and analysis, and data tracking. RESOURCES FOR HUMAN DEVELOPMENT 5/2013–10/2015

Direct Support Provider

Assisted individuals with social, emotional, behavioral, and physical needs in managing daily living skills. Coordinated outings to create engagement opportunities within the community. Administered medications in compliance with all regulations. Wrote and monitored Individual Service Plans (ISPs), as well as participated in progress and review meetings.

• Trained individuals in consumer finance, budgeting, social skills, and household activities.

• Nurtured trust with healthcare providers and other stakeholders to ensure continuity of care for each individual. LEHIGH VALLEY HEALTH NETWORK 8/2008–3/2013

Administrative Partner

Provided comprehensive administrative support within medical front office. Transcribed physicians’ orders. Managed multiline telephone reception and communicated with parties throughout the organization. Maintained appointment calendars and provider schedules. Ensured a welcoming and comfortable environment for patients and guests. Processed admissions and discharge paperwork for clinical units and ER.

• Developed comprehensive understanding of healthcare best practices, engaging daily with clinical teams and patients to optimize patient experience.

EASTON HOUSING AUTHORITY 11/2003–8/2008

Community Service Coordinator

Organized schedules and appointment calendars for Occupancy Director. Responded to incoming calls and emails on behalf of team. Escorted guests and clients throughout facility. Provided quality administrative support and telephone reception.

• Led project coordination for various initiatives, communicating with key stakeholders throughout projects.

• Conducted site inspections and property tours, as well as ensured safety of property. Note: Also served as Customer Service Rep. for ICT Group/Pfizer, Wells Fargo, RCN, and Federal Reserve Bank of New York. EDUCATION & CREDENTIALS

Certificate in Early Child Education

Jersey City State University

Additional coursework completed at Northampton Community College Credentials

Certified Curriculum Proctor, National Center for Construction Education & Research (NCCER) Fair Housing Regulations, LIHTC,

Public Housing & Section 8

Customer Service Certification, PA Department of Human Services Certified Laboratory Technical Assistant, State of New Jersey Professional Development

Identifying & Safeguarding Personally Identifiable Information (PII)

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