Customer Relations Project Manager
Resume:
CHRISTEN JONES
*** *. **** **., ***********, ****0, IN (US)
********.*****@*****.***
PROFESSIONAL SUMMARY
Strong dedication to helping customers resolve issues and cultivating a positive image for the company. Excel in both team environments and alone. Proven ability to listen actively, solve problems quickly and efficiently, and create high quality professional relationships with customers.
Passionate about creating memorable experiences for customers and increasing sales through upselling techniques. Excellent communication skills in both English and ASL.
EXPERIENCE
• Customer Relations, Sales and Marketing, Employee ManagementConsult with sales, media, and marketing representatives to obtain information on product or service and discuss style and length of advertising copy.
• Use non-disciplinary tools and equipment such as a computer.
• Complete forms in accordance with company procedures.
• Inform company employees or other interested parties of environmental issues.
• Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals.
• Generated financial statements and facilitated account closing procedures each month.
• Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.
• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs. Manager of Customer Relations & Marketing, A BETTER VIEW WINDOW. Indianapolis, Indiana May. 2014 - March. 2023
• MULDOON'S OF CARMEL Bartender/Server: •
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Take orders from patrons for food or beverages.
• Write patrons' food orders on order slips or memorize orders
• Enter orders into computers for transmittal to kitchen staff.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Describe and recommend wines to customers.
• Inform customers of daily specials.
• Explain how various menu items are prepared describing ingredients and cooking methods.
• Complete all assigned side work and roll silverware (If closing perform all closing duties to prep the restaurant for the following day.)
• If at bar, complete all bar side work (cleaning, sweeping,cutting and stocking fruit, dishes, etc)
• Collect payments from customers.
Server/Bartender, MULDOON'S OF CARMEL. Carmel, IN
August. 2005 - November. 2012
EDUCATION
IUPUI, Indianapolis, Indiana
Bachelor of Arts, American Sign Language Interpreting, May. 2015 Vincennes University (via Indiana School for Deaf), Indianapolis, IN Associate of Arts, American Sign Language Interpreting, May. 2012 ASL interpreting Customer Relations
Scheduling Payroll
Project Manager Serving
Bartending
SKILLS
Expert Expert
Expert Experienced
Experienced Expert
Experienced
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