Customer Care Last Mile

Work History summary:

Placement Manager, GrowOlve LLP

Shillong, India Aug 3rd 2023 – Currently Working

Performed sourcing, interviewing, negotiations and hiring.

Reviewed applications and resumes to support hiring activities.

Developed marketing strategies to generate leads. Customer Care Executive (Part Time), Teleperformance Shillong, India May 8th 2023 – Aug 7th 2023

Coordinated timely responses to online customer communication and researched complex issues.

Evaluated interactions between associates and customers to assess personnel performance.

Maintained and managed customer files and databases.

Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.

Placement Manager (Freelancer), GrowOlve LLP

Shillong, India Nov 1st 2022 – July 30 2023

Performed sourcing, interviewing, negotiations and hiring.

Reviewed applications and resumes to support hiring activities.

Developed marketing strategies to generate leads. Sujit Roy

Contact No: 977-***-****/700-***-**** *****.*******@*****.*** Shillong-793004 Job Position: Operation Management, Team

Management, Customer Care Service, Fast and

Last Mile Operation.

Skill: Ability to Work Independently as well as with Team, Enthusiastic, Eagerness to Explore & Learn, Talent Acquisition Strategies, Corporate Social Responsibility, Sourcing New Candidates, Communications Management, Customer Service, Screening Processes, Employee Communications, Establishing Contacts, Job Fairs, Recruitment and Selection, Team Management Experience, Training Needs Analysis, Scheduling Processes, Career Guidance, Operation Management.

Professional Summary: To build a career in the challenging corporate business world by contributing my knowledge, skills, and expertise to the best of my ability wherever I work in a very effective and efficient way. Confident Staffing Manager with deep commitment to organizational development. Driven to locate top talent through consistent prospecting and interviewing. Leverages social media knowledge and b b d l h l d d d d d fl

Sr.Executive (Hiring Blue Colour Candidates and Physical Store) Busybees Logistics Solutions Pvt Ltd. (Shillong)

Shillong - April 2019 - October 2022 (Staff Layoff)

Handle Operation of Last Mile Delivery.

Maintaining On-boarding Process and 100% Adherence to Dashboard Process.

Effective On-boarding & Training and Minimizing Self-Sign Up Process, Training and On- boarding.

BGV Compliance. Ensuring that Background Verification of Delivery Executives (DEs) is updated on a daily basis.

Sr.MIS Executive Ad Astra Staffing Solutions Pvt. Ltd. Deployed at Client Site:-BUNDL TECHNOLOGIES PVT.LTD. (SWIGGY-Shillong)

Shillong - February 2019 - April 2022 (Left Job for Better Opportunity)

Handle Fast and Last Mile Operation.

Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.

Outlined MIS upgrade roadmap and ordered corrective actions to elevate performance.

Supervised audit processes to address non-compliance.

Precise on On-boarding. Ensuring that Sourcing and On-boarding of Delivery Executive as per target.

Planned and led administration of management information system for achieving threshold-level performance.

Led system training to meet information retention policy and government regulatory guidelines.

Groomed team talents through robust professional development program and training opportunities.

Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.

Resolved workflow issues to optimize team productivity and improve delivery times. MIS Executive (NE Circle in Reliance JIO Project) Mukand Group October 2015 - February 2019 2022 (Left Job for Better Opportunity)

Generated reports each month covering Assets data.

Produced tables, pivot reports and charts for use in key decision-making processes.

Planned and led administration of management information system for achieving threshold-level performance.

Supervised audit processes to address non-compliance.

Monitor daily basis of power sector for both Mobile tower and fiber.

Monitor Primitive Maintenance and check it should be done on the given time for all the equipment installed in the sites.

ATM Officer Tata Communication and Payment Solution July 2012 - June 2015 (Project Job)

Managed time efficiently in order to complete all tasks within deadlines.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Worked effectively in fast-paced environments.

Report daily basis data of all the faulty equipment to respected vendors for early rectification and monitor.

Database Analyst Emdigitronics Pvt. Ltd.

January 2011 - January 2012 (Contractual Job)

Conducted tests to identify issues and make necessary modifications.

Set up and controlled user access levels across databases to protect important data.

Analyst the data for error and correct it.

Upload data in NIS Dump.

Personal Details:

Date of Birth : 27th August 1991

Sex: Male

Blood Group: A+

Marital Status: Single/Unmarried

Father’s Name : B.C ROY

Mother’s Name : Sukla Roy

LanguagesProficiency: English, Hindi, Bengali (Speak, Readand Write)

Nationality: Indian

Religion: Hindu

Category: General

PAN Card No. : BCNPR8690F

Aadhar Card No. : 300*********

Place: Shillong, Meghalaya, India.

Sujit Roy

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