Lisa L. Engelsman

Office Manager

865-***-****

ad0e6f@r.postjobfree.com

OVERVIEW

Friendly and professional customer service specialist with extensive experience resolving escalating customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver who built a new customer retention program that increased customer loyalty by 20%. Seeking a position with a well-established company to continue my career growth path

EXPERIENCE

R&R Body Shop

10-05 thru 8-23-23

Office Manager

inbound/Outbound calls * Shipping & Receiving, Inventory control

Money handling * Key holder • Employee Orientation

Key holder * Daily bank deposits • General Ledger Accounting

AS400 *SAP* Oracle • Financial Report Writing

Supervised two employees Hire & fire of employees, training new employees, and Employee evaluation • Salesforce

Accounting, A/P & A/R, Payroll * Handled over 100 customer accounts • Sales

Scheduler * Handled staff meeting • Account management

Set work & office procedures * Assisted the owner, Run errands

Purchasing • Social media management

Event Planning • Supervising Experience

EDUCATION

Heritage High School

1984-1988

General Diploma

References available upon request