AMANDA HARRIS

Jackson, GA. ***** / 470-***-**** / ad0e4n@r.postjobfree.com

Professional Summary

Individual with an unbiased perspective for solving disputes. Accomplished in complex solving skills including drafting, collecting, and sorting supporting information. Dependable candidate successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibilities to meet team deadlines. Organized and meticulous collaborator, with multiple project abilities, and a high degree of accuracy.

Skills

Effective Problem solving

Customer Accounts Management

Mediate Disputes

Creative Solutions

Call Control

Communications Strategies

Persuasion Techniques

Problem Resolution

Office Meetings

Customer Feedback

Client Satisfaction

Performance Goals

Teamwork Skills

Work History

Resolution Coordinator III, 11/2022 to 07/2023

Walmart - Bentonville, AR

Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

Formulated focused and individualized resolutions aimed to settle disputes.

Advised parties on dispute resolution processes, policies, and procedures, helping disputants make informed choices.

Prepared written opinions or decisions regarding cases.

Used mediation techniques to facilitate communication between disputants, to further parties understanding of different perspectives and to guide parties toward mutual agreement.

Excellent written and verbal communication skills.

Managed time efficiently to complete all tasks within deadlines.

Skilled at working independently and collaboratively in a team environment.

SECRETARY, 01/2010 – 01/2022

HARRIS CONSTRUCTION

Answered phones and greeted callers. Scheduled appointments and conducted follow-up calls to clients.

Maintained daily report documentation and invoices.

Managed paper filing systems.

Education

Degree: Practical Nursing

Southern Crescent Technical College – Griffin, GA.

GED: Henry County Adult Education – Stockbridge, GA.

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