Customer Service Accounts Receivable

Sally Kelsch

Antelope, CA ***** • 916-***-**** • ad0e49@r.postjobfree.com

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Account Management

Calendaring

Critical Thinking

Invoice Preparation and Processing

Data Evaluation

Microsoft Office

Aging Reports Analysis

Financial Calculation and Analysis

Work History

Sr. DE Underwriter, 10/2021 to Current

VCI – Remote, CA

Work across underwriting authority and exception levels. Uphold fair lending practices and met targets for productivity, quality and customer satisfaction. Examine credit, income and asset documents and reviewed title policy and appraisals Fraud/Audit review.

Established and maintain positive working relationships with co-workers, staff and external contacts. Conduct underwriting assessments according to multiple lender guidelines and requirements. Approve loan applications based on customer creditworthiness and provided detailed financial advice. Credit Analyst, 08/2018 to 10/2021

True Value – Woodland, CA

Accounts receivable / payable / collections

Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations. Conducted industry research to understand economic conditions impacting borrower ability to repay loans. Conducted presentations to upper management and executive teams for loan recommendations. Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.

Used skip tracing and other techniques to locate debtors. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor Underwriter III, 10/2016 to 08/2018

Academy Mortgage – Granite Bay, CA

Made credit decisions for FHA, USDA, manual, and conventional loans Reviewed of conditions of approval/suspense

Answer scenario and guideline questions, customer retention Title earned of; Appraisal Specialist- reviewing for region Title earned of; Quality Control/Audit specialist - reviewing/clearing for region. Analyzed credit, income, compliance, title documents, and appraisals during underwriting process Minimum 50 new loans per month

Education

Associate of Science: 06/1998

Western Career Institute - Sacramento, CA

Systems

Encompass

Oracle

LexisNexis

Microsoft Systems

Auto-Dial

SAP

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