Qualified administrative coordinator in healthcare or customer service

JASMINE GOMEZ

PROFESSIONAL SUMMARY

Qualified clinical administrative coordinator in healthcare and customer service. Detail-oriented offering 6 years in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.

WORK HISTORY

Patient Access Specialist 02/2022 to Current

Northwestern Medicine Service Center

● Assist patients with Scheduling, canceling, and rescheduling their appointments.

● Assist 80+ patients per day, providing successful solutions in a polite manner using active listening to ensure customer retention

● Coordinate with team leads and medical staff to assist the patient’s needs.

● Verifying insurance eligibility and benefits

Data Entry Clerk, 11/2021 to 02/2022

Northshore Clinical Labs

● Input client information into Microsoft spreadsheets and company databases to provide leaders with quick access to essential client data

● Protected medical information against unauthorized access, loss or corruption by consistently following security protocols

● Labeled and numbered Covid-19 specimens for accurate recordkeeping and blind testing

● Recorded, reported and posted Covid-19 specimen results in company software.

Clinical Coordinator, 01/2021 to 11/2021

Rush University Medical Center

● Coordinate with 6 different anesthesiologists

● Schedule procedures and surgeries

● Handled payment processing cash or credit card payments.

● Received high call volume and coordinated with staff to fulfill customer requests

● Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Assistant Practice Manager, 12/2019 to 01/2021

Affiliated Mental Health Professionals

● Assisting patients with medications such as: sending prescriptions or refills to pharmacy

● Collaborating with the Practice manager and doctor to address concerns and development progress for the office

CONTACT

Address : Chicago, IL 60639

Phone : 773-***-****

Email : ***********@*****.***

SKILLS

● Spreadsheet Management

● Microsoft Office

● Data Entry

● Data Review

● Experience with Epic

● Experience with Excell

● Customer Service

● Computer Skills

● Multitasking and Prioritization

● 40 wpm Typing Speed

● Payment Processing

● CRM Software

● Claim processing

● Collections

● Verbal and Written Communication

● Time Management

● Call Center Customer Service

● Medical insurance

● People Skills

● Friendly, Positive Attitude

● Reliable and Trustworthy

● Problem Resolution

● Team Building

● HIPPA Training

● Managed schedules, assignments and performance of nursing staff

● Educated pharmacy assistants on medication assistance, ordering and insurance issues

● Supervised team of pharmacy technicians, interns and support staff

● Handled incoming and outgoing calls according to standard operating procedures

● Efficiently performed insurance verification and precertification and preauthorization functions.

Call Center Advisor/PSR, 10/2017 to 12/2019

Advocate Medical Group

● Assist patients with checking them in and out

● Medical insurance verification

● Assist patients with medical orders or generate referrals if needed

● Accurate call reporting into multiple systems including epic and Ncentaurus

● Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis

● Answered, screened and processed high volume of calls daily with call management system and web-based communications

EDUCATION

High School Diploma, 06/2014

William Howard Taft High School - Chicago, IL

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