Customer Service, Financial Services, and Claims Adjuster

BRIDGETTE PULLINS

Lancaster, Texas, United States

***.**.****@*****.***

972-***-****

Career Highlights

●20+ years of combined experience in fast-paced Financial Services / Collections / Claims Adjusting / Customer Support / Subject Matter Expert

●Highest Currency Percentage – accounts below 30 days, Lowest Roll Percentage Rate – high risk accounts

Relevant Skills

Collections Specialist Customer Service

●Account Management

●Internal/External Customer Service - Mortgage / Loan Servicing environment

●Risk Management - Loss Mitigation, Increasing Profitability through negotiation, skip tracing

●Compliance: Adherence to FDCPA guidelines

Claims Adjusting

●Property Claims Adjuster- Investigate and evaluate property damage, discuss coverage of claims, determine liability, negotiate settlements

Mortgage Servicing

●Account Management

●Correspondence review

●Upload documents and images from Loan inbox to appropriate loan files

●Answer incoming calls from customers regarding their mortgage loans

Employment History

●2018 - 2023 Written Correspondence Specialist/Collections SME, Service Mac/Homepoint Mortgage)

●2017 – 2018 Independent Claims Adjuster, State Farm

●2015 - 2017 Government Collection Specialist, Mr. Cooper

●2012 - 2015 Late-Stage Collections Representative, CashCall/Delbert Services.

Education and Training

Business Administration, Strayer University, 2021

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