Alekya Myakala

Email: ad0e17@r.postjobfree.com

Mobile: +1-945-***-****

Professional Summary

· Over 9 years of experience in IT Industry and in Salesforce.com CRM and Force.com platforms including Classic and Lightning features with proficiency as Developer and Administrator. Skilled in Salesforce CRM. In-depth Analysis of Business Processes, Manual testing, AGILE Methodology, SCRUM and SPRINT Techniques

•Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform

•Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment, and maintenance of standalone object-oriented enterprise applications

•Participated in BRD walk-through calls and functioned as a part of cross-functional team that addresses strategic business issues involving CRM and Sales/Marketing operations

•Experience in diverse domains such as Information Technology, Finance and Insurance

•Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills

•Strong understanding of fundamental business processes, excellent Communication, and inter-personal skills with ability to work well in a dynamic team environment

•Extensive experience in Confidential Setup, Configuration, Customization, Administration, Data Migration, and Integration tools like Apex Data Loader, workbench etc.

•Experienced in Asynchronous Apex in Salesforce - Future Method, Batch Classes, Schedulable methods and Queueable Methods.

•Provided support services, including user administration, user training, data management and application configuration

•Experience in creating and Sandbox Refreshing from Production Instance

•Experience in SFDC development using Apex Classes and Triggers, Visual Force, Force.com IDE, SOQL, Customer and Partner Portals

•Experienced in visual studio for deployment and for lighting components

•Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Reports, Dashboards, Tasks, and actions

•Experienced in automation process – workflow, process builder, flow and approval process

•Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards

•Strong Knowledge in AppExchange Applications for integrating with Third Party Applications

•Experience in data migration using Import wizard, Apex Data Loader and workbench

•Implemented security and sharing rules at object, field, and record level for different users at different levels of organization

•Experience in working on Sales Community

EDUCATION:

· MBA in Financial Management and Marketing – 2006, Sikkim Manipal University, India

Technical Skills:

Salesforce Technologies:

Salesforce CRM, Salesforce SFA, workflow, process builder, flow and approval process, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Force.com IDE

Salesforce Tools &

Integration Tools:

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Visual studio, autorabbit, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Programming Languages:

Apex, C, C++, Java

Web Technologies:

HTML,XML

Database

MySQL, SOQL,SQL Server 2000/2005, MS Access 2003.

Operating Systems

Windows 98/NT/XP/Vista, Windows 7

IDE

Force.com, My Eclipse 7.0.

Work Experience:

Client: AT&T, Richardson, TX Feb 2022-Till date

Role: Salesforce Admin and Developer

Responsibilities

· Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration

· Worked on analyzing the complete Apex classes, Apex Triggers, Pages in the Salesforce.com instance in the design phase of the Salesforce Single View project. This included documenting the Use and effect of these in the current instance for the migration/implementation phase

· Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects

· Created and used Email templates in HTML and Visual Force

· Involved in Assignments Rules, Duplicate Rule, Mapping Rule, Escalation rules, and Auto-Response Rules Configuration and Customization in Case Management

· Scheduling Apex jobs for processing large records

· Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security, and configured their sharing settings

· Created various custom Reports and Dashboards as per the customer requirements

· Provided support for Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows, flow and approvals

· Used the sandbox for testing and migrated the code to the deployment instance after testing

· Extensive experience in lead case management (Web-to-Lead, Email-to-Case).

· Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals

· Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

· Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support

· Designed System Configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy, etc.)

Environment: Agile, Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Apex, Visual Force (Pages, Component & Controllers), XML, HTML5, CSS3, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Eclipse/Force.com IDE, Sql Server.

Client: Sabre Corporation, Southlake, TX

Role: Salesforce Admin/Developer Jan 2020-Feb2022

Responsibilities

· Involved in requirement gathering of Salesforce implementation with various user groups and documented the requirements interacted with all levels of external and internal customers

· Participated in daily Scrum meetings for various data analysis tasks

· Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards

· Created Custom Objects and fields for transactional and contractual information.

· Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization

· Designed and deployed Custom tabs, validation rules, workflows, process builder, flows, Approval Processes and Auto-Response Rules for automating business logic

· Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects

· Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer's cases in Cases Tab

· Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages

· Used field level security along with page layouts to manage access to certain fields

· Created Reports, custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people

· Used the sandbox for testing and migrated the code to the deployment instance after testing

· Executed various levels of Unit, Integration, User Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements

· Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation

· Use of data-loader, data exporter, workbench and migrated the attachments from legacy CRM to Salesforce, and worked on salesforce to salesforce

· Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values CSV files

· Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, SFDC, contract management and visual studio

Client: Cinar software Technology, Bangalore, India Mar 2016 –Dec 2019

Role: Salesforce Manual Tester and Salesforce Administrator

Responsibilities

· Review and understand the client requirements by referring the project artifacts

· Work with project stake holders to baseline the project requirements

· Work on a master test plan document which outline the various activities which include Test schedule, Test case preparation, Data setup, Test dependencies and Defect Management

· Review the Test cases and Test schedule with the project stakeholders

· Execute the Test cases and review results with the client

· Work on the project close out activities to ensure smooth handover of the testing results to the client and the stakeholders

· Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards

· Created Custom Objects and fields for transactional and contractual information.

· Designed and deployed Custom tabs, validation rules for automating business logic

· Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects

· Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages

· Used field level security along with page layouts to manage access to certain fields

· Created Reports, custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people

Environment: Saleforce.com platform

Client: AVIVA Life Insurance Mar 2015 to Feb 2016

Salesforce Admin and Trainer

Responsibilities

· Trained Sales Team on Products, plans and various technology used at Aviva

· Handled data and stored data of the users and clients in CRM Platform

· Responsible for overall development of Sales team from clearing their probation to promotion

· Gathering the requirement, analyze the requirement and attending the day-to-day business meetings

· Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

· Created the custom objects and fields and trained the workforce on the same

· Used the dashboards to present the data in branch meeting

· Helped the team to analyze the claims data on a regular basis

Environment: Force.com migration Tool (ANT), Apex Data Loader, Salesforce Platform

Client: HDFC Life Insurance Company Limited Mar 2013 to Feb 2015

Salesforce Admin and Trainer

Responsibilities

· Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics

· Created custom reports as per the business requirements

· Supported the sales team on business presentation based the reports generated from the dashboards

· Trained the workforce on the plans and procedure developed and shared by the management.

· Worked with the team in lead generation process from various sources

· Trained the entire staff how to use the Salesforce app

Environment: Apex Data Loader, Developer Console

Contact this candidate