Summary

Customer-focused professional with * years of experience in providing expert customer service and building sustainable customer relationships in textiles and hospitality industry Experience

Customer Service Specialist

GTAdnata • Mississauga, ON

05/2023 - Present

Provide top quality customer service to passengers flying with Egypt air Perform arrival duties such as escorting passengers and crew Perform departure duties such as check-in, baggage-drop and gate duties Comply with all federal, state, and airport authority security requirements and Egypt Air’s policies. Perform all other duties assigned or delegated by managers. Front Desk Agent and Breakfast Attendant

Comfort Inn and Conference Centre • Etobicoke, ON

01/2023 - 03/2023

Delivered outstanding customer service by greeting and assisting all clients and guests in a prompt manner and answered all in-person and telephone to ensure guest satisfaction. Assigned rooms to guests according to their reservations and handled various payments. Updated the system accurately by entering guest information and handled the check-in and check-out processes to ensure issuing of keys and payments have been made upon check-out. Attended to all telephone calls to answer all guest questions/inquiries. Prepared and served breakfast at the hotel restaurant for all in-house guests. Skills

Customer service, Computer literacy, Time management, Leadership, Effective communication, Customer-first attitude, Critical-thinking, Problem-solving, Team player, Felxibility, Adaptability, Resilience, Performance-oriented Education

LLM in International Business Law

International College for Business & Technology-Sri Lanka • Colombo 09/2016

Received the award for Academic Excellence

Bachelors in Business Management

National Institute of Business Management

09/2013

Languages

English

Dumesha Wijewardena

ad0e14@r.postjobfree.com

437-***-****

Etobicoke, ON