RAHMA QAMMER

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Oject

Assistant Manager - Operations (TeleHealth)

Sindh Integrated Emergency and Health Services

Supervised day-to-day operations to meet performance, quality and service expectations.

Leveraged data and analytics to make informed decisions and drive business improvements.

Created employee schedules to align coverage with forecasted demands.

Mentored team members to enhance professional development and accountability in workplace.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Increased employee performance and job satisfaction to strengthen retention and engagement.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Made hiring recommendations to increase company's productivity and profitability with quality workers.

Shift Supervisor

Aman Health Care Services, Karachi Pakistan

Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Enforced company policies and regulations with employees.

Responded to and resolved customer questions and concerns.

successfully completed other tasks assigned by line manager

(2020-12 to 2023-01)

(2018-04 to 2020-11)

Address: House # C-24, Block B, Gulistane e Johar, Karachi, Pakistan 75300 Phone: +92-324******* Email: rphrehmaqammer76@gmail Pharmacist: .com

Proactive and meticulous Health Care provider with over 6 years of experience in Health Sector. Capable to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. WORK HISTORY

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Health Advice and Information Officer

Aman Health Care Services, Karachi Pakistan

Provide tele-health services to patients including general health problems, family planning, family life education as well as outbreak of diseases.

Educate patients regarding use of medications. Provide referrals to patients on the basis of their needs to respective health care facilities.

Training sessions has been conducted to update knowledge of most prevailing conditions as assigned by shift supervisor on the basis of data analysis.

Clinical Pharmacist

National Medical Center, Karachi Pakistan

Having 2-Years’ Experience with "National Medical Centre" as Pharmacist.

Counseled patients regarding proper intake of medications, appropriate dosage, potential side effects, drug interactions and contraindications. Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.

Analyzed trends in medication use and made recommendations for policy updates.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory.

Assessed the correct identity, strength and purity of medications.

Trained pharmacy interns on clinical care.

Pharmacist Intern

National Institute of Blood Diseases, Karachi Pakistan

1 month (200 credit hours) internship has

successfully completed

Shadowed senior pharmacy staff to learn proper procedures.

Used pharmacy software to enter prescription and insurance information.

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.

DDoctor of Pharmacy: UNIVERSITY OF KARACHI - KARACHI Intermediate (Pre-Medical): GOVERNMENT DEGREE SCIENCE COLLEGE-MALIR CANTT. KARACHI Matriculation: Science: NASRA SECONDARY SCHOOL – KARACHI SKILLS &

ABILITIES

Leadership Skills - Motivation, Commitment, Relationship building, Strategic thinking

Management Skills – Time management, project management, Team management, Action planning

Problem-solving Skills – Analytical skills, Decision-making skills, Critical thinking

Communication Skills – Active listening, Presentation, Public speaking, discussion

Computer skills – MS Office, Database management

(2020-11 to 2020-12

(2015-05 to 2017-05)

EDUCATION

2010-01 TO 2014-12

2006-05 TO 2008-05

2004-03 TO 2006-03

(2014-09 to 2014-10)

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