Customer Service Leadership Development

Solange Saintidor

(***)ad0e0k@r.postjobfree.com

OBJECTIVE

To obtain a customer service representative position, utilizing my experience and interpersonal skills to assist customers.

SUMMARY

Over ten years of actively engaging with different individuals in various environments and providing customer support. Provides excellent communication and hands on experience.Additional experience to include customer services roles in the hospitality, retail, and service industry.

Leadership Development

Customer Service

High-Volume Call Center

Area

Organization/Management

Inventory Control

Administrative skills

Advanced

Knowledge of

Microsoft Office

Marketing and Sales

Records/Personnel

Databases

Personnel Training

Excellent Verbal and

Written Communication

Skills

Strong Analytical and

Technical Skills

KEY CAREER OVERVIEW

FedEx, Miami, Fl 06/2021 – Present

Warehouse Associate

Load and unload packages from delivery vehicles

Follows and enforces safety best practices and develops lean procedure recommendations to senior leaders in order to decrease variance and improve efficiency within the department.

Problem solver; collaborates with other departments to ensure accurate inventory.

Carry out work in accordance with company policies and guidelines

Work quickly and efficiently while adhering to safety standards

Process workload with minimal supervision

Communicate effectively with relevant personnel to carry out tasks Walmart, Miami, FL 02/2021 – 06/2021

Store Associate

Maintained a clean and organized work environment

Assisted with price changes and setting up promotional displays

Worked as a team member to ensure efficient store operations

Assisted customers in finding and purchasing products

Restocked shelves and maintained store inventory levels

Unloaded trucks and sorted merchandise

Home for The Aged, Freeport, Bahamas 04/2013 – 09//2019 Nursing Assistant/Caregiver

Assisted families and residents with questions and concerns regarding care and services provided by the nursing home.

Handled complaints and resolved issues in a timely and professional manner, resulting in a 95% customer satisfaction rating.

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Collaborated with nursing staff to ensure the highest level of care for residents.

Assisted with activities of daily living for elderly residents, including bathing, dressing, and grooming.

Maintained a clean and safe environment for residents.

Provided emotional support and companionship to residents and their families. Education

Miami Edison Senior High School

High School Diploma

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