Jerisse McPipe

225-***-**** ad0e01@r.postjobfree.com Baton Rouge, LA 70805

SUMMARY

A hardworking employee with customer service, multitasking, and time management abilities.

Devoted to giving every customer a positive and memorable experience.

SKILLS

•Financial Transactions

•Cash Counting

•Asset Management

•Customer Relationship Management

•Mondy Handling

•Teller Support

•Money Management

•Transaction Processing

•Signature Verification

•Balance Transfers

•Money Orders

•Performance Improvement

•Team Motivation

•Rules Enforcement

•Customer Service Management

•Shift Paperwork Completion

•Client Service

•Staff Development

•Team Leadership

•Cash Handling

•Inventory Counts

•Client Support.

EXPERIENCE

Bank Teller, Hancock Bank, June 2022-September 2023

Baton Rouge, LA

•Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

•Maintained confidentiality of bank records, transactions, and customer information.

•Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

•Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

•Verified customer signatures on documents and ensured the accuracy of all paperwork before submitting for approval.

•Cross-sold bank products such as savings accounts and credit cards to existing clients.

•Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.

•Performed cash handling duties including counting currency, coins and checks.

•Balanced teller drawers regularly throughout the day according to established procedures.

•Handled large sums of money with accuracy while maintaining appropriate levels of security.

•Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Shift Lead, Walgreen's Pharmacy, October 2015-June 2022

Baton Rouge, LA

•Monitored employee performance and provided feedback on areas for improvement.

•Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.

•Ensured that all safety protocols were followed at all times.

•Provided guidance and support to other team members as needed.

•Conducted regular inventory checks to maintain accurate stock levels.

•Managed store operations during the absence of the Store Manager or Assistant Manager.

•Participated in weekly meetings with the management team to discuss strategies and goals.

•Handled cash register transactions accurately while providing excellent customer service.

•Resolved conflicts between customers, employees, and vendors in a timely manner.

•Performed opening and closing procedures such as setting alarm systems, and counting money.

•Developed strong relationships with vendors to secure discounts on products.

•Performed administrative tasks including filing documents and data entry.

•Supervised staff during shift changes and ensured transition went smoothly.

•Enforced store policies regarding returns, exchanges, refunds, and discounts.

•Completed opening and closing duties to facilitate business operations.

•Coached and trained employees and managed daily work assignments to enhance operations.

•Delegated tasks to employees and monitored activities and task completion.

•Counted inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current.

•Upheld company standards and compliance requirements for operations.

•Coordinated shift workers for inventory receiving, auditing, and restocking.

•Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

•Positioned skilled staff in key areas throughout shift to optimize department productivity.

EDUCATION AND TRAINING

Diploma

Fortis College, Baton Rouge LA May 2016

Diploma

Remington College - Baton Rouge, Baton Rouge LA June 2002

High School Diploma

Istrouma High School, Baton Rouge, LA June 1998

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