Customer Support Service

DEJA WHITE

Columbus, OH

Email: **********@*******.***

Phone: (443) 805- 9590

Objective: Seeking a challenging role as a Customer Support Manager, leveraging my strong background in data analytics, information verification/auditing, customer service, team development, strategic merchandising, and store/task management. I am highly organized, trustworthy, and resourceful, with a proven ability to excel in fast-paced and high-pressure environments.

Experience:

Customer Support Manager European Wax Center, Columbus, OH

February 2023 - Present

- Managed daily operations of a high-volume wax center, ensuring optimal customer satisfaction and sales performance.

- Streamlined onboarding processes and trained new hires, reducing training time by 20%.

- Supervised and motivated a team of 20+ employees, fostering a positive and collaborative work environment.

- Implemented strategic merchandising and sale initiatives, resulting in increased store visibility and improved product sales.

- Conducted auditing tasks, ensuring transaction accuracy and service compliance with company standards.

Customer Support Specialist Upstart Loans - Columbus, OH

August 2021 - February 2023

- Provided support for loan applicants through email, chat, and telecommunications.

- Responded to internal and external inquiries, providing timely and courteous assistance.

- Completed various forms of identity verification, including daily verification phone calls and auditing various government documents to ensure authenticity.

- Offered technical support to applicants/borrowers experiencing difficulties while submitting information required for application processing or accessing the online portal/processing payments.

- Reviewed loan terms, rates, or any application or account details with applicants/borrowers as needed.

- Assisted in editing and updating information on applications/funded loans as necessary.

- Monitored assigned queues daily to ensure all applications are reviewed and processed in a timely manner.

Territory Sales Manager (Tracfone) Mosaic – Columbus, OH

December 2020 - August 2021

- Built relationships with business owners within my assigned territory, ensuring efficient operations while demonstrating poise and competence and being available on demand.

- Provided ongoing sales training and support regarding TracFone products and promotional services.

- Provided merchandise and helped business owners set up displays in accordance with TracFone playbooks.

- Provided consistent account support.

- Collaborated with territory sales representatives to analyze sale trends and adjust territory division as needed.

- Provided customer solutions through face-to-face as well as digital/virtual interactions, fostering positive relationships.

Quality Sales Data Analyst Verizon Wireless

July 2019 - July 2020

- Analyzed customer data to verify account information and uncover potential fraud.

- Reviewed customers’ accounts to identify possible discrepancies within data provided.

- Communicated any data discrepancies with appropriate team within the organization.

- Completed quality assurance reviews for inbound activation/upgrade sales calls, ensuring sales representatives followed internal policies and procedures and scored calls accordingly.

Education:

- Major: Business Management Stratford University (2018-Present)

Certifications:

Sales and Marketing, Financial Management, Customer Relationship Management, Project Management, Effective Leadership, Team development

Skills:

- Sales and Team Leadership

- Customer Service and Relationship Management

- Strong Multitasking and Organizational Skills

- Effective Problem-Solving and de-escalation Abilities

- Strong Attention to detail

- Administrative Support

- Calendar Management

- Meeting Coordination

- Document Preparation

- Data Entry and Auditing

- Onboarding and Training

References:

Available upon request

Contact this candidate