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Talent Acquisition Customer Service

Location:
South Bend, IN
Posted:
October 15, 2023

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Resume:

Mark Yohn – South Bend. IN

574-***-**** ad0dzr@r.postjobfree.com

https://www.linkedin.com/in/mark-yohn-talent-acquisition-consultant-a38b974/

OBJECTIVE: As a Talent Acquisition Recruiter with 10 years of experience, seeking new opportunity by managing customer service expectations, full-cycle recruitment, using my skills with spotting talent in any situation, providing consultation, efficient interviewing, selection strategies, and sourcing highly qualified candidates for long term business success; providing excellent collaboration, world-class candidate and hiring team experience, committed, multi-tasking, time management, and interpersonal skills with the ability to communicate across all levels of an organization. Open travel to 25%.

PROFESSIONAL EXPERIENCE:

LORENZ ENGINEERING – OAKBROOK TERRACE, IL January 2023-October 2023

REMOTE SENIOR TALENT ACQUISITION CONSULTANT

Lorenz Engineering---division of The Salem Group; an award-winning, regional strategic corporate staffing firm specializing in providing best-in-class engineering, manufacturing, and field service consulting and recruitment services to leading clients across the Midwest.

Performed full life-cycle recruitment from account management, position intake calls, client consultation, job description creation, market analysis, candidate sourcing. video interviews, candidate to client presentations, manager debrief calls, client interview set up, job offer negotiation, new hire/manager follow-up, onboarding, and ATS management. Used Enterprise/Beyond ATS.

Positions recruited included Electrical Engineer, Field Service Technician, Field Service Engineer, B2B Outside Sales Rep, Regional Sales Director, Quality Engineer, Quality Supervisor, Senior Safety Specialist, Instrumentation and Controls Engineer, Customer Service Email Associate, Reworking Associate, CNC Machinist, and Manufacturing Assembler.

Three direct hire positions-Field Service Technician-and one contingent position-Technical Service Associate-filled from April to September 2023 with requisition volume between 8 and 12 with weekly candidates interviewed and client presented 4 to 8 weekly.

ACARA SOLUTIONS – BUFFAO, NY August 2022-December 2022

REMOTE SENIOR TALENT ACQUISITION SPECIALIST

Acara Solutions is a National staffing agency and is a premier provider of recruiting and workforce solutions where they help company clients compete for talent. Acara has a legacy of experience in a variety of industries around the world by partnering with clients, listening to their needs, and customizing visionary talent solutions that drive desired business outcomes.

Successfully achieved full life-cycle, full time direct labor and non-direct labor positions with Integer Holdings being one of the largest medical device OEM manufacturers in the world with 21 facilities globally by performing manager consultative intake calls, job posting creation, job description updates, passive and active sourcing, networking, phone interviewing, client manager presentations, manager debrief calls, job offers, pre-employment background checks, drug testing, on-boarding, and manager/new hire follow up. Used Workday ATS.

Positions recruiting and filled included Engineering Technicians, Shipping/Receiving Coordinator, Associate Prototype Technician, Senior Engineer, Machine Design, Senior Financial Analyst, Master Scheduler, Associate Quality Inspector, Process Development Engineer II-NPI, CNC Machinist-Swiss, Senior Toolmaker, Molding Engineer, Manufacturing Engineer Manager, Remote Ops Manager, I.T. Data & Analytics, Associate Toolmaker and NPI Quality Engineer.

Requisitions filled were 3 per month; requisition volume ranged between 15 to 20 positions with weekly candidates interviewed and client submitted 7 to 12 weekly; successfully filled 10 positions in 4 months with a 2-week average time to fill.

STRATEGIC STAFFING SOLUTIONS – DETROIT, MI June 2021-June 2022

REMOTE SENIOR RECRUITER

Strategic Staffing Solutions (S3) is a global corporate IT consulting and business services corporation that delivers staff augmentation, total workforce management programs, outsourced solutions and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare, and insurance.

Successful fulfillment of multiple hourly and salary client job placements from cold calling, networking, market analysis, client consultation, job description revisions, phone interviewing assessment, candidate presentations to

client hiring managers, job offering. closing candidates, debrief meetings, on-boarding implementation, and follow up. Used Tracker ATS.

Requisitions filled monthly were from the Midwest to East Coast with clients Wells Fargo Wealth Management, Ameren Power and Electric Utility, Blue Cross Blue Shield of Michigan, and Cigna Healthcare in both I.T. and non-I.T. positions, contract, contract to hire and full-time perm.

Requisitions ranged between 5 and 15 and client presentation submits were 5 to 10 weekly; average requisitions filled were 2 to 4 per month.

PEOPLESCOUT -- CHICAGO, IL November 2020-June 2021

REMOTE SENIOR RECRUITER

PeopleScout is one of the world’s largest global RPO provider managing talent acquisition solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs.

Performed full life-cycle, high volume hourly and salary retail bank recruitment for Truist Bank with responsibilities of hiring manager collaboration, consultation, networking, market analysis, active and passive candidate sourcing/networking, candidate assessment evaluation, behavioral-based phone interviewing, management consulting of recruitment strategies, candidate screening, processing job offers, management debrief meetings, and closing candidates. Used Workday ATS.

Positions filled were Tellers, Universal Bankers, Relationship Managers, Loan Accountants, Underwriters, and Customer Service Specialists.

Requisitions averaged between 80 to 100 in two U.S. territories (TX and NC) over a 7-month period; job offers to candidates averaged 5 to 10 per week.

ALEXANDER MANN SOLUTIONS -- CLEVELAND, OH March 2017-February 2020

REMOTE TECHNICAL RECRUITER - JUNE 2019-FEBRUARY 2020

Alexander Mann Solutions is a worldwide provider of consulting and total workforce solutions, serving more than 100 blue-chip clients in over 90 countries providing talent acquisition and management services.

Performed full life-cycle, high volume, C-Suite diversity recruitment for client Epredia; being the only US Recruiter for a manufacturing two plant site of hourly and salary positions from hiring manager staffing needs collaboration and consultation, networking, market analysis, passive and active candidate sourcing, candidate screening evaluation, development of recruitment strategies, job offers, closing candidates, debrief meetings, and initiated on-boarding with Epredia HRBP’s with job titles of I.T. Project Lead/Manager, Value Stream Manager, Software Engineer, I.T. Program Director, Technical Architect, Field Service Engineer, Production Supervisor, Account Manager, and Global Pricing Manager where requisitions averaged 30 to 35. Used Workday ATS.

Collaborated with China and Europe Recruiters for open positions and provided leadership while training/mentoring new team recruiter for U.S.in Oct. 2019.

Successfully filled 59 hourly and salary positions for Epredia in 7 months from cold calling, referrals, social media, ATS, and job board applicant mining, requisition volume was 40 to 50 where the average time to fill was 39 days, saving the company on cost per hire resulting in a more efficient hire start and better candidate experience.

ALEXANDER MANN SOLUTIONS – CLEVELAND, OH March 2017-February 2020

REMOTE TECHNICAL RECRUITER – MARCH 2017-JUNE 2019

Alexander Mann Solutions is a worldwide provider of consulting and total workforce solutions, serving more than 100 blue-chip clients in over 90 countries providing talent acquisition and management services.

2017-2018, successfully performed full life-cycle, high volume hourly and salary territorial recruitment for Bank of America including hiring manager consultation and collaboration, networking, diversity candidate sourcing, candidate screening evaluation, behavioral-based interviewing and assessments, development of recruiting strategies, processing job offers, manager debrief meetings, and closing candidates for job titles including Client Service Representative where requisitions averaged between 30 and 70 from Michigan to Texas. Used Workday ATS.

2018-2019, performed corporate bank recruitment support of full life-cycle from sourcing, phone interviewing, candidate assessment, site interview set up and on-boarding for Relationship Banker, Universal Banker, Relationship Manager, Center Operations Manager, Loan Officer, Mortgage Underwriter and Financial Service Representative position titles along with database administration where requisitions averaged between 20 and 30 in Rhode Island, Connecticut, and Florida.

Successfully filled 99 hourly and salary positions in 8 months for various bank branch positions with the average time to fill was 57 days saving the company thousands of dollars reduced on cost per hire resulting in a faster new hire start date and more effective training.

EG WORKFORCE SOLUTIONS -- BATTLE CREEK, MI April 2016 – July 2016

REMOTE RECRUITER

EG Workforce Solutions is a regional corporate recruiting agency with custom recruitment solutions designed for employers who need help hiring teams of great people, consistently, efficiently, and quickly with Contract Staffing, RPO, MSP, Pro Placement, and Talent Strategy.

Spearheaded multiple client full life-cycle, client-facing recruitment of hourly candidate by sourcing both active and passive applicants, performing candidate evaluations, and behavioral-based interviews for direct hires in manufacturing, administrative, customer service, business, and accounting industries where requisitions averaged between 3 and 8 across Central Michigan.

Formulated sales and business relationships with new clients and hiring managers; consulted candidates and hiring managers on interviewing and selection process.

Successfully filled 3 hourly positions in 2 months for Accounting Associate, Computer Programmer, and Outside Sales Representative from cold calling, social media, and job board applicant mining where the average time to fill was 18 days resulting in an expedient new hire start date.

PEOPLESCOUT -- CHICAGO, IL September 2014 – January 2016

REMOTE TECHNICAL RECRUITER & SOURCING SPECIALIST

PeopleScout is one of the world’s largest global RPO provider managing talent acquisition solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs.

Spearheaded full life-cycle, client-facing, high-volume diversity of hourly and salary, military candidates for McKesson Pharmaceutical by networking passive and active candidate sourcing, candidate evaluation with behavioral-based interviewing from cold calling, social media, ATS and job board applicant mining, client consultation, job description updating, screening, negotiating job offers, closing, debrief meetings, and initiated on-boarding where requisitions averaged between 10 to 45 from different locations in the US. Used Taleo ATS.

Successfully filled 132 hourly and salary C-Suite positions in 15 months for Healthcare Outside B2B Territory Sales, Healthcare Operations Management, Healthcare Information Technology, Account Manager, Operations Supervisor, Telecommunication Engineer, LMS Implementation Engineer, Project Manager, Accountant, Field Sales Support Specialist, and Claims Operations Team Lead averaging 5 to 10 new hires per week and an average time to fill was 51 days resulting in saving the company on per hire start and less turnaround.

Successfully coached and trained new Virtual Remote Recruiters on client healthcare account systems and processes; consulted with healthcare hiring managers through weekly phone calls and e-mails.

SPHERION -- MISHAWAKA, IN March 2014 – June 2014

IN-HOUSE PROFESSIONAL STAFFING RECRUITER, temporary

Spherion is a local staffing agency specializing in contingent and full-time direct hire manufacturing and administrative client openings.

Performed agency in-house support and pipeline recruitment by performing candidate mining, sourcing, candidate evaluation, and behavioral interviewing for direct hire and contract to hire positions virtual and on-site from cold calling, social media, ATS and job boards where requisitions averaged between 2 and 6 with titles of Supply Chain Director, Recruiter, Administrative Assistant, Production Line Associate, CNC Machinist, Light Industrial Warehouse Associate and Picker Packer. Used Job Diva ATS.

Posted positions, pipelined, and sourced candidates through LinkedIn Recruiter, Monster, CareerBuilder, Indiana Career Connect, Recruiter Workbench Database, and local advertising.

Contacted 50 candidates per day via e-mail and phone which resulted in better candidate communication along with mastering 10 phone and 4 site interviews per week.

Education and Certification:

Bachelor’s Degree, Valparaiso University -- Valparaiso, IN.

Human Resource Practitioners Certificate, Indiana University -- South Bend, IN.

Recruiting Technical Skills:

Indeed, CareerBuilder, Zip Recruiter, Twitter, LinkedIn Recruiter, Dice, Microsoft Windows, Office Suite, Outlook, Lotus Notes, HRIS, Microsoft Teams, Zoom, WebEx, SharePoint, Calendly, Google Docs, and SmashFly CRM.

Applicant Tracking Systems (ATS), Enterprise/Beyond, Workday, Tracker, E-Recruit, Taleo, ICIMS, Edge, Vurv, Avature, JobDiva, FOX, PeopleFluent, PeopleSoft.

PROFESSIONAL DEVELOPMENT:

Corporate and Agency Recruitment

Job description creation, advertisement, and job board posting management

Full life-cycle recruitment

Active and passive sourcing, boolean search management, client consultation

Cold calls, networking, professional communication

Consultative selling, assertive, vendor and sales management

H.R. Generalist objectives, diversity, and inclusion

Engineering, Aerospace, Manufacturing I.T., Government contract and technical recruiting

Administrative, Field Sales, Finance, and H.R. recruiting

STAR Interviewing, applicant resume screening

Pre-employment administration (reference check, background check, onboarding, drug test)

Customer and Client Service

Recruiting strategy development and process improvement

Career fair implementation and hosting; EEOC and OFCCP compliance

Team leadership, mentoring and training agile team players

Independent, self-starter, strong interpersonal skills, attention to detail, effective time management

Social media marketing (Twitter, LinkedIn Recruiter)

Strong business acumen, metrics tracking, KPI’s, database and records management

High integrity and confidentiality



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